PatioLiving Bewertungen 

Antwort von PatioLiving

10. Juni 2026

Dear Cayleigh,
I wanted to personally reach out and apologize for the disappointment and frustration you experienced with your order. We understand how frustrating it can be when an item does not become available as expected, and we are sorry for the inconvenience this has caused.
On June 4, 2026, you placed an order for two Ratana Mission Hill Wicker Cushion Lounge Chairs and one Ratana Mission Hill Wicker Cushion Sofa in Pewter. As noted in our terms and conditions, Shipping Policy | PatioLiving Estimated Shipping Times
At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation.
When the manufacturer confirmed your order on June 7, 2026, they advised that the sofa was unfortunately out of stock and not expected to be available until December. We understand this was not the news you were hoping to receive, and we sincerely apologize for the disappointment.
After speaking with our team on June 8, 2026, you requested that the order be canceled. We immediately submitted that request to the manufacturer, and they have since confirmed that the cancellation has been completed.
Please keep an eye on your email, as you will receive a confirmation showing the refund and cancellation details. We are grateful for your patience and understanding while we worked through this with the manufacturer.
Should you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out. We would be happy to help in any way we can via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

Antwort von PatioLiving

10. Juni 2026

Dear Logan,
Thank you for reaching out. I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your six-digit order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you. If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.

Antwort von PatioLiving

9. Juni 2026

Dear Anthony,
Thank you for your patience, and I sincerely apologize for the frustration and disappointment you’ve experienced with your order. I understand how frustrating it can be when an order does not progress as expected, and this is certainly not the experience we strive to provide.
On June 3, 2026, you placed an order for two Capterra Casual Recycled Plastic Adirondack Chairs. Please note per our terms and conditions, Shipping Policy | PatioLiving Estimated Shipping Times
At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation.
On June 6, 2026, you contacted us requesting an update on your order. Our team promptly reached out to the manufacturer on your behalf to gather the most current information available.
Today, June 9, 2026, you contacted us to request cancellation of the order. We have submitted your cancellation request to the manufacturer and are currently awaiting their response.
We truly appreciate your patience and the opportunity to assist you. Thank you for bringing your concerns to our attention, and we will continue to do everything we can to help resolve this matter as quickly as possible. If you need anything in the meantime please dont hesitate to reach out to us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

Antwort von PatioLiving

8. Juni 2026

Hi Demetrios,
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with your order and delivery process.
After reviewing your account, we can confirm that the delivery carrier has been attempting to reach you to coordinate service; however, they were unable to leave messages because the voicemail mailbox was full. We are glad that our customer service team was able to connect with you today and that you were able to speak directly with the carrier regarding the delivery arrangements.
We understand how important a smooth delivery experience is and regret any inconvenience this situation has caused. Our team remains available to assist and work with both you and the carrier to ensure your order is completed as quickly as possible.
Thank you for your patience, and please don’t hesitate to contact us if you need any further assistance. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.