This company is outstanding and l would recommend anyone to give them a call or online before you renew with your existing insurer. I could not believe how reasonable my quote was, being an oap with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Needed to increase guaranteed value of my modern classic car. Surprised and please that the premium was a lot less than anticipated. All done online and completed easily
Unternehmen hat geantwortet
Renewal price was similar to other quotes, renewing process was easy, haven’t had to make a claim yet so can’t comment on that side of it. The only negative was the ‘broker fee’, I don’t really know w... Mehr ansehen
Unternehmen hat geantwortet
Received renewal notice for my caravan insurance and surprisingly it was a lower cost than last year for the same cover. It was easy to navigate the Web site and renew my insurance which was followed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Performance Direct
Vom Unternehmen geschrieben
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Kontaktinformationen
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Vereinigtes Königreich
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4,6
Hervorragend
17 143 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Robbing barstools
Thinks it's acceptable to charge £55 cancellation fee on a low cost policy as I sold my car. Asked for a breakdown of what these alleged "fair and reasonable" costs consist of and just get some corporate crap. Avoid like the plague
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Performance Direct
Hi,
We are sorry to hear that you are unhappy with our cancellation fee. As a broker, we incur costs when setting up policies with insurers and aggregators. The Financial Conduct Authority permits us to charge a fee that is considered fair and reasonable. Waiving this fee would mean absorbing those costs ourselves, which we’re unable to do.
Our fees are clearly outlined in the Terms and Conditions, which are presented and agreed to before the policy is purchased.
Kind regards,
Molly
Performance Direct
Simple renewal and good communications.
8. April 2026
Antwort von Performance Direct
Hi,
We're happy to hear that your renewal was simple, and our communications were helpful. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
This is my 2nd year with Performance…
This is my 2nd year with Performance direct . Got a great renewal price which they slightly lowered on a phone call . Very kind and helpful staff.
8. April 2026
Antwort von Performance Direct
Hi,
We're happy to hear that you had a positive experience with us for the second year! We appreciate your kind words regarding our staff and are so glad we could offer you a great renewal price. Thanks for your feedback.
Kind Regards,
Chloe
Performance Direct.
Good prices and very helpful if you…
Good prices and very helpful if you need a query answered.
7. April 2026
Antwort von Performance Direct
Hi,
We appreciate you taking the time to leave us a review. We're happy to hear that you found our prices good and our team helpful with your query.
Kind Regards,
Chloe
Performance Direct.
It was so easy to renew after being…
It was so easy to renew after being sent this years quote
8. April 2026
Antwort von Performance Direct
Hi,
We're happy that renewing was easy after receiving this year's quote. We appreciate you taking the time to leave such positive feedback.
Kind Regards,
Chloe
Performance Direct.
Antwort von Performance Direct
Hi,
We are happy to hear that you had a very good experience with our customer service. We appreciate your feedback!
Kind Regards,
Chloe
Performance Direct.
Staff was good new his job
3. April 2026
Antwort von Performance Direct
Hi,
We're glad you were happy with the staff member's service. We appreciate your positive feedback.
Kind Regards,
Chloe
Performance Direct.
Antwort von Performance Direct
Hi,
We appreciate you taking the time to leave us a 5-star review! We are happy to hear that our app is easy to use and competitively priced for you.
Kind Regards,
Chloe
Performance Direct.
£55 fee for cancelling in cooling off period
I think it's disgusting that they charge £55 fee for changing your mind in the 14 day cooling off period. That over half my annual premium. Bunch of crooks.
7. April 2026
Antwort von Performance Direct
Hi,
Thank you for getting in touch. We’re sorry to hear that you’re unhappy with your experience and appreciate you raising your concerns.
We are sorry to hear that you are unhappy with our cancellation fee. As a broker, we incur costs when setting up policies with insurers and aggregators. The Financial Conduct Authority permits us to charge a fee that is considered fair and reasonable. Waiving this fee would mean absorbing those costs ourselves, which we’re unable to do.
Our fees are clearly outlined in the Terms and Conditions, which are presented and agreed to before the policy is purchased.
We hope this helps to clarify the situation, and we remain happy to assist if you have any further questions.
Kind regards,
Molly
Performance Direct
Great service and price but some…
Great service and price but some restrictions on policy I’d not had before. Sign of the times I guess.
3. April 2026
Antwort von Performance Direct
Hi,
We're happy to hear that you received great service and a good price. We appreciate your feedback regarding the policy restrictions and acknowledge that these may be different than before.
Kind Regards,
Chloe
Performance Direct.
Antwort von Performance Direct
Hi,
We appreciate you taking the time to share your feedback. We are happy to hear that our team was helpful and well-mannered!
Kind Regards,
Chloe
Performance Direct.
I was genuinely happy with the price…
I was genuinely happy with the price and service but disappointed that they took the money out of my bank account without having notified me first as this might have taken me into my overdraft.
4. April 2026
Antwort von Performance Direct
Hi,
We appreciate your feedback. We're sorry to learn about the payment notification issue and any inconvenience it may have caused. We'll review our procedures.
Kind Regards,
Chloe
Performance Direct.
Easy all way through..
7. April 2026
Antwort von Performance Direct
Hi,
We're happy to hear that your experience was so easy! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
Did there job
Did there job . Thanks for reading the note and leaving my package safe . Thanks .
4. April 2026
Antwort von Performance Direct
Hi,
We're happy to hear that your delivery was successful and that our team followed your instructions. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Chloe
Performance Direct.
Another £25
I purchased a policy online forgot to submit a none fault claim from 2022 by my wife . Had a message to call you ,and was charged another £25 not good .
6. April 2026
Antwort von Performance Direct
Hi,
Thank you for getting in touch. We’re sorry to hear that you’re unhappy with your experience and appreciate you raising your concerns.
When changes are made to key details such as claims history after a policy has been set up, a broker administration charge does apply. This is why we always stress the importance of providing complete and accurate information prior to purchase, as doing so helps to avoid any potential premium adjustments or late disclosure fees.
We also advise all customers at the point of purchase that amendments to policy details are subject to a £50 broker fee. In your case, this charge was reduced as a gesture of goodwill.
We hope this helps to clarify the situation, and we remain happy to assist if you have any further questions.
Kind regards,
Molly
Performance Direct
Sadly this company is age ist
Sadly this company is age ist. and the under 25’s 30’s are running the show with no respect or kindness toward older people they talk down to me on the phone, when I cancelled my policy I arrange with them to take out in monthly installments which they did not do and took the whole lot out and some more, I was not able to speak to anyone but instead all by Snapchat no apology but I will be looking for my refund for sure, no reason why they couldn’t treat properly
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Performance Direct
Hi,
We appreciate you bringing this to our attention. We're sorry to hear about your experience and the way you were treated. It is important to us that everyone is treated with respect. We're also concerned about the payment issue and will investigate what happened with the installment plan.
Kind Regards,
Chloe
Performance Direct.
Antwort von Performance Direct
Hi,
We're happy to hear that you had a quick and easy experience and found a great price. Thank you for your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Antwort von Performance Direct
Hi,
We appreciate you sharing your experience. We're happy that you found our services simple, effective, and offered at a good price.
Kind Regards,
Chloe
Performance Direct.
Renewal was easy to do
Renewal was easy to do, even with a few changes. Price seems reasonable in this day and age.
3. April 2026
Antwort von Performance Direct
Hi,
We're happy to hear that renewing was easy, even with your changes. We appreciate your feedback and are glad the price seems reasonable to you.
Kind Regards,
Chloe
Performance Direct.
Had to put 1 star but company deserve…
Had to put 1 star but company deserve minus 5....
Had monthly car insurance for Mazda MX-5 from 23/3/26 as going to sell it in June. Sold it yesterday and had to contact office for balance owed. I owed £143.99 for 17 days insurance as T&Cs said credit up front. In total I paid £212.51 for 17 days insurance. My other car with AVIVA charged me £35 admin fee when I sold it mid insurance.
Dont touch these muggers from Essex even if they say read T&Cs as who does actually read them?
I while certainly stick with AVIVA who are my other car insurers.
PERFORMANCE DIRECT are in my opinion greedy robbers and as Ex Falklands Royal Navy Veteran of 23 yrs even the Argentinians treated me better!!!!!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Performance Direct
Hi,
We’re sorry to learn that your experience has been disappointing and appreciate you taking the time to provide your feedback.
We’re also sorry to hear that you’re unhappy with the cancellation charge. When arranging policies, we incur costs through insurers and comparison platforms. The Financial Conduct Authority allows brokers to apply fees that are fair and reasonable, and unfortunately we’re unable to waive these charges without absorbing those costs ourselves.
Regarding the remaining balance following cancellation, Premium Credit settles the policy cost in full at the outset, and repayments are then made via monthly instalments. If the refund issued by the insurer does not fully cover the outstanding balance on the credit agreement along with our cancellation fee, the the shortfall is owed. We collect this balance on behalf of Premium Credit once a policy has been cancelled.
We hope this offers further clarification. Should you have any additional questions or require further assistance, please don’t hesitate to contact us.
Kind regards,
Jess
Performance Direct
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