Petals Network Bewertungen 

I wish I had seen this review site before placing my order.

The fact they do not take calls to check on order status means one thing. Taking your money is all they care about. Delivery to customers is just an inconvenient part of the business to them.

Do these people realise how failure to fulfil an order for an anniversary turns what should be a wonderful day into a day of stress disappointment and harm to a relationship?

There should be a way to seek compensation for what they are doing.

I wanted to show my boyfriend how much I miss him and appreciate him and something tragic and horrible happened so they were desperately needed today. they never arrived, nor did they have any record of my order

No flowers. No delivery. took 170 dollars and never heard again. SCAM

Firstly: arrived the day after I picked. I was notified late the day before so no time to rebook someone else.
Secondly: didn’t have the flowers I picked so arrangement arrived different.
Thirdly: incorrect message so recipient didn’t know who it was from.

Where are my flowers!?! And more importantly, WHERE IS MY MONEY!? Scam artists at their core. No sign of any flowers purchased. No updates or response from them. This company is criminal. Avoid avoid AVOID. Problem is, they are so good at it that by the time frustrated and angry customers see this review, its far too late.
AVOID AVOID AVOID.
Where is the zero stars option??

Really disappointed. Petals are an Australian company advertising same day delivery in Queenstown area - following my order I got a call to say they would not be same day delivery and I said tomorrow morning is fine. They are still not delivered 2 and 1/2 days later and have been with courier nearly 48 hours. I have rung petals in Australia twice. All I got was there were no reported issues. They took no responsibility for follow up with florist or courier - I have now done that myself. Florist was lovely to deal with. Petals just clipping the ticket - order from florist directly is my advice. The bunch of flowers I can’t comment on and given 2 days with courier I’m not holding my breath.

Ordered same day delivery inline with the policy. I received a phone call and email advising delivery would now be the following day. Cancellation request was sent through, another message and call advising they can now deliver please confirm. I confirmed to procced with delivery as per first request. I was then advised they would be in a box not a vase as per order. Then at 1.40 I take another phone call letting me know the flowers didn't make delivery today as they didn't receive the confirmation.
Sorry Mum you didn't get your surprise flowers for your birthday!

I wish there was a zero. This whole same day delivery thing is not true and certainly not my experience. Now my flowers are sitting at work rotting away since I’m not there to collect them

Ahh I wish I saw this review page before ordering. Absolutely terrible flowers, do not order from these guys unless you truly hate the person you are sending them to. After seeing the flowers sent, I complained and was offered 25 percent off, which doesn't make things any better when the flowers looks like they had been on the stand at the gas station for 2 days already before being sent. Absolutely poor value for money.

I live overseas and I ordered flowers for Mother's Day on the May 6th where there was availability to be delivered on the 7th. Though the did have a disclaimer saying there could be delays, I was expecting the flowers delivered on the 9th by the latest.

Not only did the flowers not show up, I had to ask my mother myself before I found out they weren't delivered. The company would've happily taken my money and did nothing if I didn't bring this to their attention.

All they offered was to redeliver the flowers or get a full refund. Nothing else. Like Mother's Day never happened for my 80-year-old mum. I told them this was unacceptable and got the same reply.

Unresponsive and tone deaf company.

Ordered Flowers for Mother's day on the Wednesday via website, thought it was a local florist in Hervey Bay. The online sale was easy, even the name of the retirement village came up in the delivery address. I stated delivery for Friday. On Thursday I received two messages from Petals HQ, the first talked about local florist not having the flowers, second message asked for more money as florist had a min charge. Was on hold for 20 min, paid the the extra amount, now told delivery on Saturday. Friday afternoon I received new messages came through... Flowers cancelled. Delivery address not on their run!!!! What poor service. Do not use this mob...they are useless!!!!

Well I panicked a bit after reading reviews after ordering flowers for my daughter in NZ from UK.
No need to worry flowers have arrived she is delighted and said bouquet is beautiful. I have seen pic and am happy.
Thank you Petals

Ordered flowers and chocs early for same day delivery and never showed up which is really annoying and embarassing. Impossible to get hold of anyone. Will never use again.

Terrible service that wasn’t able to fulfil my order date, but proceeded to delivery 4 days later and has not provided a refund. All of this despite communicating that I didn’t want them to proceed with the late delivery, that they should cancel entirely and that I was requesting a refund. I feel like this company are going to make it very hard for me to receive the refund I am entitled to.

.Ordered flowers on their website to go across Aus, and flowers are nothing like the photo. A lot of the Photos I think are unrealistic for a florist both in style and price.
I understand that florist will make appropriate substitutions for flowers and that is totally ok and I do understand. Would just be easier if there was a few options rather than unrealistic options that not everyone can make.
Didn't even see past google reviews and if I saw this I wouldn't have ordered of their website.

I am sure this company puts your order through a local florist and spends a fraction of what you paid them and pockets the rest

Would definitely recommend ordering directly from the florist rather than via petals. It would be both easier and cheaper for yourself and the florist.

this company is a rip off.I ordered flowers and paid another $35 for premium chocolates the picture on the website is a lovely looking box.
what they supplied was a cheap box of roses, when I complained they said that was the standard box, they refunded $15 but refused to refund the other 20.
How many other people have been charged $35 for a box of crappy roses.

Just don’t. Spend your money somewhere else.
I ordered flowers, a bear and some wine for a friends 40th, and they couldn’t deliver them because of couriers being unavailable. They told me the gifts could be delivered in 7 days if I was willing to wait, or advised I could get a refund. I opted for the refund and went with a different provider who delivered the new gifts without a problem.
It’s now been 10 days since I requested a refund (which they deduct a delivery fee from because someone took the flowers to a courier who couldn’t complete the request), and still nothing.
I’ve been using florists for years and never had this issue - and I was sending flowers during the height of the Delta outbreak without issue and have sent them since Omicron went nuts.
This business is not worth your time. They can’t get it together when other, smaller florists can. Shoddy as.

I placed an order (Ref:xxxx.xxx448 number mostly hidden to prevent tampering with order) on 6th Feb 2022 for a Valentine's Day delivery on 14th Feb 2022.
I paid extra to select the delivery date.

A lady turned up in a small blue hatchback on 13th Feb 2022.
I questioned the lady & she said the the delivery was in her system for today (13th).
I was too surprised to reject the delivery at the time.

After she was gone I noticed that the boquet had been poorly handled & all of the lilies in the delivery had no pollen left. the pollen had been shaken all over the flowers making the boquet look bad.
On top of this the lilies were already falling apart.

As there is no point of contact for Petals during the weekend I am waiting on a response to an email that I have just sent.

I ordered a bouquet of white flowers for my daughter's wedding. It was delivered on time (the night before) but it was truly heinous. The picture on the website was not even close to what I received. I rang Petals first thing on the morning of the wedding and they were incredibly unhelpful and not prepared to assist until I had lodged a formal complaint with a picture of the flowers. The majority of the bunch was spindly daisies which looked like weeds. We had to go and buy another bouquet elsewhere. I lodged my complaint a couple of days later, adding pictures of what we received as opposed to what we ordered. Petals could care less that this created a lot of unnecessary stress on the bride. Terrible customer service. Will never use them again and will also make it my mission to tell others about our terrible experience with them.

We ordered a wreath to the value of $A150 for the funeral of a late relative to be delivered to the funeral home I guess because the funeral was in a small town in NSW. The order was placed 27 Jan and the funeral was Wednesday 2 2022. On the day of the funeral my daughter received an email claiming that the florist could not get a courier to deliver the wreath to the funeral in time and a bunch of flowers would be substituted.

The bunch of flowers is no where near worth the $A150 we paid (plus delivery + tax) for the wreath. Plus our relatives had to go the funeral home to collect it!!

Shabby service and we have been severely duped here in Europe