Total waste of time and money. Despite claiming to be an Australian site, they are based entirely in Malaysia and shipping takes a very long time. Their customer service is terrible—I have emailed the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Total waste of time and money. Despite claiming to be an Australian site, they are based entirely in Malaysia and shipping takes a very long time. Their customer service is terrible—I have emailed the... Mehr ansehen
Unternehmen hat geantwortet
During CoVid lockdown your app enabled creativity to happen and lovely products produced. Sometimes the enthusiasm to order a new thing would get in the way of sound logic thinking and I’d miss naviga... Mehr ansehen
Unternehmen hat geantwortet
I chose Photobook Australia as a local company, I didn't realise until after I had submitted my order all their photobooks are printed in Malaysia, so the delivery times are completely misleading. The... Mehr ansehen
Unternehmen hat geantwortet
I have used Photobook for years & have been very happy with the albums. They have greatly improved the software over the years. It’s wonderful they are now based in Australia so time of submittin... Mehr ansehen
Photobook Australia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Australia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Australien
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We just had our first baby, so to capture the treasured professional photos we had taken, we made up an album for her to keep and also one to give to her proud Nanny & Granddad!
The quality of the album is better than expected, the software to load & choose your photos is easy to use and there are heaps of choices from layouts, background colours, cover materials and even embossed words on the front!
We can't wait to show our baby girl her book when she is old enough, and her grandparents absolutely adore the book which tells a story. It was the perfect gift to give them to show off their grand daughter's photos to their friends!
I would definitely recommend Photobook to family and friends if they wanted something similar.

Antwort von Photobook Australia

Antwort von Photobook Australia
I have been a loyal photobooker, with photo book Australia , for over a decade, having made over 70 projects.
Can’t speak highly enough of quality, price, support given over that time.

Antwort von Photobook Australia
As unhappy as I was with the month delay in receiving our books the Photobooks Experience Team have gone out of their way to assist me and has changed an otherwise unhappy experience. Thankyou.

Antwort von Photobook Australia
Photobook is flexible with designs. Also my photobook exceeded my expectations by its high quality result.

Antwort von Photobook Australia
Loved the lay flat photobook I ordered for a friend's gift. Great quality and the customer service team is as always helpful. Thanks for the quick turnaround, totally worth it at a great price!

Antwort von Photobook Australia
I received top-notch printing and construction from my photobooks and couldn't be happier with how they turned out. They staff are really helpful and listened to all of my questions.

Antwort von Photobook Australia

Antwort von Photobook Australia
I tried to change an already printed project to match a voucher for a second book and was unable to, REALLY BAD. The time given to use vouchers IS NOWHERE NEAR LONG ENOUGH to make a photobook from scratch. I'M SICK OF WASTING MONEY BUYING VOUCHERS I CAN'T USE BECAUSE OF PHOTOBOOK'S RULES AND CONDITIONS

Antwort von Photobook Australia

Antwort von Photobook Australia
I ordered 3 prints, paid $20 x 3 for postage. Two prints arrived in the same box in a timely manner. The third print never arrived. I had to complain 3 times before it was finally delivered. It arrived in a damaged state - damaged in printing, not in the delivery. They finally replaced this image a month after ordering. As this image and one from the original two were for one client and arrived around three weeks apart this has caused a lot of damage to my business. I was happy with the quality of the printing once the third one was reprinted.

Antwort von Photobook Australia
Have been using Photobook for the past couple of years - fabulous products at a great price

Antwort von Photobook Australia
I have used Photobook worldwide for quite some time but more regularly lately. The quality of publishing is outstanding and greatly admired by my family in Europe. I would like to acknowledge the support team in Melbourne who are always patient, supportive and willing to assist. Service with a smile!! at all times which is rare. I particularly thank Annalise who exceptionally kind and helpful. Uphold your quality.

Antwort von Photobook Australia
During CoVid lockdown your app enabled creativity to happen and lovely products produced. Sometimes the enthusiasm to order a new thing would get in the way of sound logic thinking and I’d miss navigate my way through the ordering process, which meant redoing and double checking. Each time this happened I was given credit and helpful support from your online staff. Unfortunately, there were probably many like me who needed assistance and wanted it timely... or straight away. However, the quality end result was worth waiting for...my large photo print gets praise from guests.

Antwort von Photobook Australia
Have been using Photobook Australia for over 8 years and has never disappointed.

Antwort von Photobook Australia
I have always had excellent service from Photobook. In my recent experience, the photobook which arrived was damaged. This was quickly rectified with the issue of another, perfect copy. Creation of the project is easy and delivery is always on time. The books are well crafted and great quality.

Antwort von Photobook Australia
I bought 3 2021 calendars at end 2020 as Christmas gifts. They arrived and were 2020 calendars! I requested replacements and 3 were eventually sent but were bound wrong so the grid of one month was adjacent to the next month’s picture etc (so January grid with February text & photo). I requested 3 additional replacements and those next 3 had the same problem again! There is clearly no QA process with this company, just print, pack and hope for the best.
I then requested a refund and they tried not to give it to me, were very difficult to communicate with. Until I opened a PayPal dispute. I’ve ordered successfully from them in the past but this experience was awful. Won’t bother with them in the future.

Antwort von Photobook Australia
I have used photobook often and have always had prompt delivery of the product. This is the first time I had to wait a number of weeks and wrote in to enquire what was happening. I did eventually receive my item and I was very happy with it. So it was only the delivery lag that was the problem.

Antwort von Photobook Australia
We used Photobook Australia to create a bunch of canvas prints from our travel.
The UX of the website is good, the functionality is fantastic with an easy product editor to customize almost everything but it just takes some time.
I would also highly recommend Photobook Australia for their customer service as well.
Kudos Photobook!!

Antwort von Photobook Australia
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