Pickyourtrail Bewertungen 711

The hotel in Legian, Bali came highly recommended from pickyourtrail but the experience with that hotel wasn't good - they didn't have breads available in the breakfast and the excuse was that they used up all the breads for dinner the previous night. Even the bath tub wasn't clean.

Secondly, the ferry from Gili T to Bali was the longest ferry possible of 4.5 hours, when there were 1.5 hour options available. I'm not sure why the 4.5 hour option was given to us when the cost for both ferries was the same. This error effectively wasted 1 day of our 7 day vacation.

The ground operations and technology used is great to make the experience seamless and transparent.

What could be better is the sales lead experience who put together the itenary and plan. My experience was they were just order takers rather than suggesting what experiences and hotels would be better as per client requirement. Also when asked to give best price quote nothing much was reduced and was forced to get a quote from a competitor. The price was then matched immediately...dint like that experience at all.

1. The pre-trip and planning phase with the consultant (Priya) was great. She was very articulate and was able to share multiple options
2. The resorts were great. Aksari in particular was an excellent choice.
3. The choice of places were decent however I was disappointed that we weren't able to view the kecak dance. We also felt the monkey forests could have been added to the itinerary instead of the volcano visit.
4. The driver we got was a lousy one who was trying to truck us at every opportunity. He shouted at us for missing lunch and fleeced us for tolls. He was the reason we missed the kecak dance. He lived faraway from our hotels and complained about the long commutes for him. Overall a very poor experience. Thanks for refunding the toll and kecak tickets.

Our bail trip with pick your trail was amazing.
Got customised itinerary as we want.
Our pick up for each day was always on time and the support team was helping us through the whole trip.
Overall it was amazing experience.

It was a very nicely planned hassle free holiday by pick your trail. Every person from start to end was very supportive and helpful. Thanks for the wonderful experience

24/7 customer service .. which is the best part .. any issues get rectified immediately

It was an amazing experience with the trip arranged by pickyour trial

It's my first international solo trip .

Had a lot of fun and made new friends

Sorry for the delayed response. The experience was great. We enjoyed all the services with pick your trial. Team was supportive and made sure that we enjoyed our trip and were safe. The driver assigned to us was very cooperative. He helped us with each and everything and guided us throughout the trip about Bali. Overall, we really liked the trip.
Thanks for the great trip by Pick your trail :)

It was great experience choosing pick ur trail, I selected this company by just putting my query to the advertisement shown in instagram and they r so meticulously handled my tour package there r little hustle but those r fine and they gave us great support and best hotels and the best package
But too many people come in the way from booking to completing the tour this is little annoying as booking will be done 1 and visa will be another and experience manager so many people for the process u just loose the link that whom to contact for further queries
But over all it was nice and wonderful experience for me to choose pick ur trail

The trip was a wonderful experience, especially having the opportunity to visit certain places on our own. The activities provided were enjoyable, and the hotel accommodations were comfortable. However, I believe the dining options and some restrictions on amenities at Bella Villa Hotel could use improvement to enhance the overall experience.

it was a good experience with zero escalations

Everything went well except dinner cruise waiting time which was almost for 1 hour standing with the baby in my hand, in a hot weather.

The Tussade Museum, Bangkok Sea Life, Bangkok Safari, Manahankon Sky Walk trips, were all exceptional and all the arrangements were made Upto our expectations.

Thank you

I learned about Pickyourtrail from the social media. I got a call from the company as soon as I registered on line. Jagadeeswar was the consultant whom I had to deal with to plan my trip. He was amazing and great at his work. He was courteous, patience and very helpful. He helped me make informed decision by giving me various options and curated the itenary per my requirements. I would give him 10 on 10 for his customer service. I must give credits to Revanth and Roja who were assigned to me to handle my account. They were very helpful and walked me through the itenary step by step and they were available for me and answered all my questions. Everything went as per the plan and the trip was great. The only terrible experience I had was in Pattaya accommodation. The Golden Breach resort, although this hotel was situated in the prime location they had horrible customer service. First of all the room was stinking and the AC was not working properly, I called Pickyourtrail support chat and connected with Rajalakshmi, who was also very curated. She immediately contacted the receptionist and tried to arrange an alternate room, However they wanted me to reach out to them directly. I went down and asked the reception to change the room they were very reluctant to give me the room that I wanted in 9 th floor, even though I was ready to pay more. The room allotted to me was on 3 floor. After a long argument they finally gave a similar room on the same floor. The food was ok.
During the stay I asked the house keeping to give me 1 sachet of extra milk powder and she refuse to give me. Not only she refused but also she responded very rudely.
On the day check out, our pickup was scheduled at 6:15 am. The Breakfast time mentioned on the chits given to us was 6:00 am. We were ready sharp at 6 am and went to dining room to grab some food. The staffs were arranging food on the platform. When we about to get some food, they refused to give us food and chased us out of the Dining room and locked the room. I went to the reception and requested to give some food for my son who is 6 years old, atleast 2 slices of bread. I pleaded several time and the receptionist ( Melyssa) refused stating the breakfast only opens at 6:30 am and walked away. They did not even give me a piece of bread. We had to leave the place with hunger. I felt so humiliated and frustrated, unfortunately I had to end my trip unhappily. My humble request to Pickyourtrail is to remove this hotel from your list of hotels as they had no value for their guests, they were not courteous, and not welcoming at all. They were terrible at their service.

It was a hassle free holiday.
hotels, transfers, activities are all arranged in timely manner.

We had a lovely experience with Pick your trail for our Thailand trip .It was well organised and we had a hassle free journey from start to end.Thank you very much for making our trip memorable

Trip was well managed. All planned tours were on time.
They provide prompt support if you have any concerns during trip.
Can improve a bit on the knowledge of staff who suggest and customize the itinerary.
Overall it was hassle free.

You get regular updates on whats app through your travel partner, which is convenient. However their chat bot support is pathetic.
Sales team can be more efficient and aligned to customer needs.
Ground team at destination is efficient, except for one incident of pick up delay , rest all went well.

Overall it was a hassle free trip. The stays, mode of transport and activities were good.
The only glitch was with the Phuket itinerary where big Buddha temple was closed and we had to make last minute changes to the itinerary. The rest of the days went as planned and it was a good trip overall

I recently booked a Malaysia & Bali trip through pickyourtrial and found my experience to be quite average. The booking process was straightforward, and I appreciated the range of options available. However, there were a few hiccups along the way.

While the customer service team was friendly, I experienced delays in responses during the trip. App was very glitchy and the 24 hours support was not that helpful. We were not getting any communications regarding the pickup details. Had to follow-up daily with support team for this information.

Hotels were good.

We had a very worst experience with a driver in Malaysia (Hotel to airport drop). He started trash talking about Indians and I had to shut him down.

Bali driver was friendly and we had a pleasant experience there.

Overall, it was a decent experience, but I believe there's room for improvement in communication and ensuring accurate representations of services. I might consider using them again, but with caution.

I would like to say thanks to pickyour trail team. I am very happy and satisfied with your service and 24*7 chat support ,
And also all the services you provide throughout the trip like transportation, lunch or everything it superb. 👌

Really appreciate. 🙏