Beautifully made products, very heavy and robust. I bought two planters to place next to my garden pond which is a converted hot tub and they are absolutely perfect for the job. The company are a... Mehr ansehen
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Das sagen Bewerter
Good website displaying a wide range of planters, liners etc . I ordered 3 zinc galvanised cube metal planters and I am absolutely delighted with them.They are well made and look very stylish in m... Mehr ansehen
Unternehmen hat geantwortet
Item never received. Company told me it would be delivered “tomorrow” on five separate occasions. Company only offered a refund on the basis that the parcel was returned to them which would be difficu... Mehr ansehen
The website is really well organised enabling you to tale time to size and spec what you want and the ordering and delivery have been excellent. The planters (i now have four, are really high qualit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.
Kontaktinformationen
25 Albury Close, RG30 1BD, Reading, Vereinigtes Königreich
- 0118 315 1220
- support@planters.co.uk
- planters.co.uk
4,2
Gut
249 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Poor quality for price.
Poor quality - I ordered 4 square planters but two are not exactly square and the black paint is so finely sprayed I can see primer under it in areas. Clearly no quality check and the polystyrene to prevent the corners being bashed were inside the planters. Shane on you for stealing my money.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Craig,
Thank you for sharing your feedback, and please accept my sincere apologies that the quality of your planters did not meet expectations. This is certainly not the standard we hold ourselves to.
I have personally reviewed your case and have already initiated a review of our quality control and packaging procedures for this product range to ensure this does not happen again. I have also sent you a personal email to discuss how we can make this right for you.
Kind regards,
Mateusz Golda
Managing Director
I found a planter just the right size!
It was hassle free to order on the Planters website. My planter arrived within a couple of days and it was well packaged. The tall planter is just right for the space I had in mind.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Amanda, thank you so much for sharing your experience. We're delighted to hear your new planter arrived quickly and safely, and that it's the perfect fit for your space. It’s great to know you found the ordering process so easy, and we really appreciate your kind words.
Kind Regards,
Thomas
Customer Success Manager
Fantastic
Fantastic!
Great product and super quick delivery
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Miss Bailey,
It’s so great to hear you had such a positive experience! We’re thrilled that you’re happy with your order and that it reached you so quickly. Enjoy your new purchase!
Kind Regards,
Thomas
Customer Success Manager
Very unprofessional!
I placed an order, I originally wanted to purchase three tall planters. However, the ordering system only appeared to allow two items, so I proceeded with an order for two planters instead.
As I had not received any update from planters.co.uk, I contacted the company directly and was informed that my order has not yet been processed and that only one item is currently in stock.
Given that I would still be charged separately for each delivery despite the order not being fulfilled as expected, so I cancel the order.
I find the process quite disappointing and unprofessional. No email confirmation or communication about the status of the order. If I didn't contact them, the money was taken but not goods delivered.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Fabiana,
Thank you for your review. I would like to offer my sincere apologies that your experience fell short of the standards we hold ourselves to.
We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual feedback like this seriously. We are currently reviewing our internal stock management and communication protocols to ensure this does not happen again.
I have emailed you personally to make amends.
Kind regards,
Mateusz Golda
Managing Director
Extra large planters
Planters are large, lovely and as described. Delivered quickly and well packaged. Will be great for my olive trees.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Tracey, it’s wonderful to hear your new planters arrived safely and that you're pleased with the quality. We hope your olive trees look fantastic in them! Thanks so much for sharing your experience with us.
Kind Regards,
Thomas
Customer Success Manager
Very pleased with the metal planter I…
Very pleased with the metal planter I purchased. It was delivered quickly, is very well made and looks great. Highly recommended.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Glenn,
Thanks so much for sharing your experience! We’re delighted to hear that your new planter arrived so quickly and that you’re happy with both the quality and how it looks. We really appreciate the recommendation!
Kind Regards,
Thomas
Customer Success Manager
Ordering was simple came quickly
Ordering was simple came quickly. And is exactly what I expected.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Suzi,
It's great to hear that your order arrived promptly and met your expectations! We're glad the ordering process was straightforward for you, and we hope you're really pleased with your new items.
Kind Regards,
Thomas
Customer Success Manager
Terrible quality and customer service
Terrible quality and customer service.
Ordered 7 large zinc trough planters, delivery was late and didn’t arrive on day scheduled for delivery. Then On receipt all 7 were damaged, dented / buckled and paint chipped off and peeled off. Quite flimsy and question how long they will last.
Notified customer service with photos and heard nothing. When chased was assured a manager would contact me with resolution that day- they didn’t. The following week chased again and was suggested I buy paint from Amazon to repair!
Was told would collect as returns and when I asked for this was then told they wouldn’t collect and would need to arrange for disposal of large metal troughs myself.
Was sent replacements and again delivery was not on advised day and again they were damaged and poor quality.
Was again told to buy paint and offered 20% discount.
Didn’t expect to spend nearly £1000 on new planters to have such poor quality and need to repair ourselves.
They didn’t even apologise for any of the issues.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Tracey,
Thank you for your feedback, though I am incredibly sorry to hear about the repeated issues you experienced with your deliveries and the quality of the items received.
This is certainly not the standard of service or product we aim to provide. We work hard to maintain a high level of service for all our customers, and it is clear that on this occasion, we have fallen short. I have taken your comments on board and am currently reviewing our quality control processes and our partnership with our courier to prevent this from happening again.
I have emailed you personally to discuss this further and make amends.
Kind regards,
Mateusz Golda
Managing Director
Excellent Quality
Ordered planter that was well packed, delivered quickly and is excellent quality and looks great
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Jeremy,
Thanks so much for sharing your experience! We're glad to hear that your new planter arrived safely and that you're pleased with the quality and overall look. It's wonderful to know our delivery process hit the mark for you, too. Enjoy!
Kind Regards,
Thomas
Customer Success Manager
Little disappointed at first but ..,
Little disappointed when finding out they arrive and need to be built BUT they are a great price. Was expecting them to be flimsy or not manufactured very well but they are actually spot on, highly recommend. Will be buying more once there is new stock.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Richard,
Thanks for sharing your thoughts with us. We're sorry to hear the assembly caught you by surprise, and we've taken your feedback on board to help improve our service and how we present our products. It’s great to know that once they were put together, you were impressed with the quality and value. We really appreciate the recommendation and look forward to seeing you again when we've restocked!
Kind Regards,
Thomas
Customer Success Manager
Rustic Terracotta Cube Planters
Bought a pair of Rustic Terracotta Cube Planters. Although they initially broke in transit, the customer service was excellent and replacements were speedily dispached. Highly recommended company.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Deborah,
We're so sorry to hear that your new planters didn't make it to you in one piece the first time around. We really appreciate your patience, and we’re glad our team could resolve this quickly and get your replacements sent out right away. Thank you for your feedback regarding the transit issue; we've taken it on board to help improve our service and packaging. It means a lot to hear you'd recommend us!
Kind Regards,
Thomas
Customer Success Manager
I bought a Corten Steel planter
I bought a Corten Steel planter. It arrived quickly, was easy to assemble, looks fantastic, I will certainly being buying some more.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi James, thank you so much for sharing your experience! We're delighted to hear that your order arrived quickly and was easy to put together. It’s wonderful to know you’re pleased with how it looks, and we look forward to helping you with your next purchase whenever you're ready.
Kind Regards,
Thomas
Customer Success Manager
AVOID
I ordered a large pine planter and a bag of compost. The compost arrived quickly but after a week or so of waiting there was no news about the planter. I emailed and got an immediate but unhelpful response from ‘Hazel’ an AI agent. 2 delivery dates were sent to me and missed without any explanation. After more emails I was staggered to still not have a delivery date after 6 weeks of chasing we eventually gave up and asked for a refund but even that required more emails and chasing and no explanation or apology. Appalling experience. I would strongly advise others to avoid this company.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Anthony,
Thank you for your feedback, and please accept my sincere apologies that your experience fell so far short of the standards we hold ourselves to.
We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual cases where something goes wrong very seriously. I have personally investigated your order and can see that we let you down regarding both the delivery timeline and our communication.
As a result of your review, I am personally reviewing our courier performance and our automated support systems to ensure this does not happen again. I have sent you a personal email to discuss this further and make amends.
Kind regards,
Mateusz Golda
Managing Director
Beyond Appalling
We ordered a large wooden planter trough on 4 April, it showed as ‘in stock’ with delivery 1 to 2 days. The item was finally delivered on 5 May. At no stage did we receive any notification of the expected delay, I ended up making five calls, (very difficult and time consuming to get through to anyone) and did not have any confidence in the team at Planters.
When the box arrived, it was damaged with one end completely open, the screws were missing and the wood damaged. It was not well packed in any way. This is especially disappointing considering the planter cost £148!
We sent photos of the damage and asked for a refund. This required more calls and emails; they arranged collection of the trough and after a reminder we did finally receive a refund.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear David,
Thank you for taking the time to share your feedback. Please accept my sincere apologies that your experience fell so far short of the service we aim to provide.
This is certainly not the standard we hold ourselves to. We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual feedback like this very seriously. As a direct result of your review, I am reviewing our warehouse packaging protocols and our communication procedures for delayed orders to ensure this does not happen again.
I have emailed you personally to discuss this further and make amends.
Kind regards,
Mateusz Golda
Managing Director
Very bad company- ITEM MISSING, no refund, ignored emails and calls
Very bad company. Items failed to deliver and no refund issued or replacement. My emails have been ignored and no one answers the phone. Impossible to get through to anyone. They have literally taken my money- and now I’m at a loss. Service agents MEGAN AND HAZEL which I assume are bots or scammers have refused to answer my persistent emails regarding my order. DO NOT purchase from the company complete and utter scam!!!! I have all the proof.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Ellie,
Thank you for sharing your feedback. I am very sorry to hear that your experience with us has fallen short of your expectations. We are unable to comment in detail on the specifics of your case without further information. We work hard to provide a strong service to all our customers, and individual cases where something goes wrong are taken seriously and used to learn and improve. Unfortunately, we have been unable to identify your order or contact history from the information provided in this review. Please get in touch with our team directly so we can investigate this and reach a resolution for you. I will personally ensure this is dealt with as a priority once we have your details.
Kind regards,
Mateusz Golda
Managing Director
Corten steel planter - seamless experience
Seamless from order to delivery. Once assembled the pre-rusted corten steel planter looks great. Yes, it does take a bit of DIY assembly but worth it.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Patrick,
It’s wonderful to hear that everything from ordering to delivery was such a breeze! We’re so glad you’re happy with how your new planter looks now that it’s all set up. We appreciate your feedback regarding the assembly process, as it's really helpful for us as we look to improve our service. It sounds like the DIY effort was well worth it!
Kind Regards,
Thomas
Customer Success Manager
Awful arrived in an awful condition and…
Awful arrived in an awful condition and broken really terrible if I am honest
Very surprised
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Jeremy,
Thank you for sharing your feedback, and I am very sorry to hear that your experience with us fell short of expectations.
We work hard to provide a strong service to all our customers, and individual cases where something goes wrong are taken seriously and used to learn and improve. However, we are unable to comment in detail on the specifics of your case without further information.
At this stage, we have been unable to identify your order from the information available in your review. I would like to resolve this for you personally; please get in touch with our team so we can locate your details and I can look into this for you immediately.
Kind regards,
Mateusz Golda
Managing Director
I ordered a Redwood Trough on the 1st…
I ordered a Redwood Trough on the 1st of April. On the second week I received an email asking me if I was enjoying my new planter trough. Unfortunately, we had a slight problem as I hadn't received it!! I did ring the office and asked where it was, only to be told that delivery was weekdays only. However she would email the workshop (?) for its whereabouts. At the end of April I rang the office again and was told she would email the workshop again and email me with their reply, she didn't. I did ask to speak to the manager but she told me he wasn't in that day! All that said, its Tuesday the 12th of May and I'm still waiting for the trough! I sincerely hope the company do the honourable thing and refund me my £99.94p and prove this wasn't just a scam!!!! A very disappointed customer...
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Terry,
Thank you for your review. I am sincerely sorry that your experience has not met the standards we strive for. We are unable to comment in detail without further information, but we work hard to provide a strong service to all our customers, and individual cases where something goes wrong are taken seriously and used to learn and improve.
Unfortunately, we have been unable to identify your order in our system based on the details provided in your review. Please get in touch with our customer care team so we can identify your account; I will personally deal with this for you to ensure we reach a resolution.
Kind regards,
Mateusz Golda
Managing Director
Great Looking & Good Value
The Planter is Great and exactly what I expected - Definitely good value for Money
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Suzanne,
Thanks so much for sharing your feedback! We're thrilled to hear that your new planter met your expectations and that you’re happy with the value. It's always great to know when our products hit the mark for our customers.
Kind Regards,
Thomas
Customer Success Manager
Initial poor customer service ..but made right
Our metal planter arrived damaged due to inadequate packaging (and flimsy construction).
On asking to return for replacement or refund, the customer service representative insisted I have to pay the costs to return . They appeared to know this was in breach of consumer law, but tried to say their "policies" overruled my statutory rights & the Consumer Rights Act of 2015 (requires them to cover reasonable return costs for faulty items ).
To avoid any more hassle we've accepted a 20% refund, but would never use this dreadful company again.
edit… post reply
Following dialogue with the owner I have amended my score … I do believe this experience wasn’t typical of Planters.co.uk and I’m very grateful they took the time to investigate this incident and make things right. All companies have off days and the good ones learn from it :)
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Simon,
Thank you for sharing your feedback, and please accept my sincere apologies that your experience fell short of the standards we strive for.
We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual feedback like this very seriously. I have already initiated a review of our packaging for these items and have instructed immediate retraining for our team regarding consumer rights and return policies to ensure this does not happen again.
I have emailed you personally to discuss this further and make amends.
Kind regards,
Mateusz Golda
Managing Director
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