popsandcoco.com Bewertungen 

82
•
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I bought a few items while the girls were on a TikTok live. They really helped get me the right size for my baby Jasmine a Boston Terrier and I picked up some treats for my cat Harry. Am loving the di... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Really lovely little jacket for my rescue Pomeranian. She has alopecia so needs to keep warm outside during winter months and the puffer jacket does just that. Love the metal hoops on the top for atta... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered a harness for my dog which was delivered very quickly. It was beautifully made in quality fabric, was a tiny bit too small but Victoria was so helpful. I posted it back and as soon as she... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered some lovely personalised dog toy storage bags for my pups. Really pleased with how quick they come and the quality of them, the material is lovely and they hold a lot of dog toys. Personalis... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschäft für Heimtierbedarf
  2. auch in
  3. Zoohandlung

Vom Unternehmen geschrieben

Pops & Coco are a female led, small dog brand based in Kent. We offer everything you could need for the perfect dog walk including harnesses, collars, leads, coats and jumpers. We also stock our sell-out dog walking bags, snack pouches and Pawfect Pick 'N Mix! We even have a cat-zone for all you cat owners too!


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

82 Bewertungen

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4,8

Alle Bewertungen

(82)

22 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great product

Great product, easy to order and arrived quickly.

5. Jänner 2025
popsandcoco.com-Logo

Antwort von popsandcoco.com

Thanks so much, so glad your order arrived quickly!

Bewertet mit 1 von 5 Sternen

Poor customer service

Ordered a jumper for my daughter’s dog in size large and when it arrived it was significantly smaller than the dimensions on the size guide. Tried to contact popsandcoco but their online chat service didn’t seem to work properly. I requested that they email me but they didn’t respond. Disappointing as myself and my daughters regularly buy from this company but probably won’t anymore because of the poor customer service and difficulties in getting the order sorted.
Following response received over a month after posting this review, I would like to raise two points . Firstly, how would you be able to determine if my daughter has purchased from yourselves as you don’t know her name or address. Secondly, the jumper size did not match the sizing given in the guide as already stated but incorrectly read by yourselves. I would imagine from your response that you have limited business acumen and professionalism. A significant part of running a business is dealing with customers when things go wrong and in my opinion you are very poor at this!

2. Jänner 2025
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Antwort von popsandcoco.com

Hi Melanie, we've had many conversations about this - we aren't available on our online chat at 11pm unfortunately but responded to you during office hours. We have no record of your daughter ever purchasing from us so we are almost certain she purchased somewhere else. Our sizes differ from other stores both online and brick and mortar like Pets at Home for example which is why we provide size charts in several places for you to check measurements. We of course offered you to return the item for a refund which you didn't do. We're sorry the jumper didn't fit your dog but we do provide lots of size information for you to make an informed decision, you sent us an image of the jumper you received which was the correct size too. Emma x

Bewertet mit 5 von 5 Sternen

Friendly service

Friendly service, always goes above & beyond to help. Ordering was easy & delivery quick.

2. Jänner 2025
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Antwort von popsandcoco.com

Thanks so much Emma!

Bewertet mit 5 von 5 Sternen

Order arrived quickly

Order arrived quickly, lovely product, very pleased with it.

2. Jänner 2025
Bewertung ohne vorherige Einladung
popsandcoco.com-Logo

Antwort von popsandcoco.com

So glad it arrived quickly and you're pleased with it, thanks so much for writing a review for us!

Bewertet mit 1 von 5 Sternen

Returns Policy is not fit for purpose

Refusing to refund for an item that arrived damaged - awful customer service - where's the loyalty I have ordered twice before but will never agin!!

2. Dezember 2024
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Antwort von popsandcoco.com

Hi Alethea, we are disappointed to read this review since we paid for a pre paid label for you to return the coat to us for a full refund. Part of the mailing bag had become stuck to the coat during transit which peeled off when we received it back. However, we emailed you a pre paid Royal Mail label to send it back to us at no cost to you. This is how we have to deal with 'faulty' items as if they are damaged in transit we need the items to make a claim with Royal Mail. Many small businesses require faulty items back, we can't unfortunately just tell customers to keep every item like bigger businesses like Amazon do.

We hope you will consider shopping with us again in the future.

Emma x

Bewertet mit 5 von 5 Sternen

Fabulous small business

Easy to use website, size guides really helpful and lots of lovely items to choose from. This is my second order and both times have been really happy with the service, product quality and choice for my pooch! Would definitely recommend.

2. Dezember 2024
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Antwort von popsandcoco.com

Thanks so much for this review Gemma it means a lot!

Bewertet mit 5 von 5 Sternen

Perfect, easy to put on and warm

Really lovely little jacket for my rescue Pomeranian. She has alopecia so needs to keep warm outside during winter months and the puffer jacket does just that. Love the metal hoops on the top for attaching her lead too. It’s simple to get in and off which is a huge bonus as she’s very aggressive when being handled so this simple step in and zip up design makes it so much easier. I bought this to replace her last one which I got from Etsy so when I couldn’t find the seller on Etsy this year I was disappointed but happy to find that they have their own website now and I can buy direct.

7. Dezember 2024
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Antwort von popsandcoco.com

Thanks so much Jackie for this review, we are glad the coat is working well for you! It's a shame we are no longer on Etsy however we hope you will continue to shop with us on our website!

Bewertet mit 5 von 5 Sternen

Amazing service with the local delivery and great products …

Amazing service with the local delivery but also the jumpers I got for my dogs are lovely! Very warm and easy to get on and off without any stress. Would recommend definitely!

30. November 2024
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Antwort von popsandcoco.com

Thanks Ross for this review we are glad you're happy with the jumpers, and we do try to do as many local deliveries in person as we can! We hope you'll order again soon!

Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service, fast delivery and the dogs absolutely love them.

29. November 2024
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Antwort von popsandcoco.com

Hi Risa thanks so much for this review it's much appreciated!

Bewertet mit 5 von 5 Sternen

Highly recommend

I have ordered from them more than once and highly recommend them to anyone who has dog. Quick delivery and always well packed and my dog has no arguments either, she loves the treats and her toy bag.

17. November 2024
Bewertung ohne vorherige Einladung
popsandcoco.com-Logo

Antwort von popsandcoco.com

Hi Amanda thanks so much for this, so glad your dog is enjoying the treats and her toy basket!!

Bewertet mit 5 von 5 Sternen

Emma is always so helpful

Emma is always so helpful . I ordered the wrong size she suggested I go a size up as the jumper I chose came up small .

3. November 2024
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Antwort von popsandcoco.com

Hi Joely thanks so much for this review!! Much appreciated! Emma x

Bewertet mit 5 von 5 Sternen

I brought tme pro

I brought two bags they came promptly are light weight I can keep all I need for my dog walk and training group, they are easy to keep clean thank you will shop with you again

7. Oktober 2024
popsandcoco.com-Logo

Antwort von popsandcoco.com

Hi Lynn thanks so much for this review. We love our dog walking bags too, they're so handy! Glad you're enjoying them!

Bewertet mit 5 von 5 Sternen

We can fit lots in!

The toy bag is nice quality and it was easy to get personalised. We can fit lots of the kittens toys into it. It was delivered quickly and efficiently.

28. August 2024
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Antwort von popsandcoco.com

Hi Sarah thanks so much for this, we love our toy baskets they're very handy aren't they! Glad your kitten is enjoying it!

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