Spoke to Chloe this afternoon reference a mistake on my billing. Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the n... Mehr ansehen
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Das sagen Bewerter
I frequently have to ring the company about one thing or another, hopefully it will soon end. One thing I will say is whenever I am lucky enough to speak with Tiahh Price, she is super friendly, help... Mehr ansehen
When people have no choice but to go digital it would make a massive difference if you checked that they have the right connection between phone and Modem instead of having to be without a landline fo... Mehr ansehen
I have had a problem with getting my digital phone line.Mae assisted me with her customary thoroughness, efficiency and dedication. She was very quick to grasp the problem and to obtain mor... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Vereinigtes Königreich
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Gut
4217 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Premier Talk
We’re pleased to hear that you feel your concerns were listened to and acted upon. Providing a service where customers feel heard and supported is important to us, and your comments are appreciated.
Terrible
Terrible. Took 45 minutes for the phone to be answered. They don't give you any information. They don't seem to know what is going on.
My 90 year old mother was cold called by this company to switch to them. It's been a nightmare. Her phone has been cut off without warning as the phone line has gone digital. She was never sent a Router. I keep phoning. Told one was sent would take 5 working days which has passed. Then told one sent again no details.
3. Juni 2026
Bewertung ohne vorherige Einladung
Excellent customer service from Tiahh…
Excellent customer service from Tiahh today, very helpful and understanding.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're delighted to hear that you received excellent customer service from Tiahh today. It's great to know she was helpful and understanding throughout your interaction.
We’ll be sure to pass your feedback on to her, and she will be pleased to hear your comments.
Helpful humans still exist
I have just received a call out of the blue from premier talk. Spoke to a lovely lady who has gone above and beyond to solve some issues. This is my elderly mams account I have rang her with this news. She is delighted with the outcome. She said I had to thank the lovely lady.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're delighted to hear that you received a proactive call from our team and that the issue relating to your elderly mother’s account was resolved to your satisfaction. It’s especially lovely to hear that your mother is happy with the outcome as well.
We really appreciate your kind comments about the service you received, and we will ensure your thanks are passed on to the colleague involved. Going above and beyond to support our customers is exactly what we strive for.
Well done premier talk!
I rang premier talk on behalf of my uncle(94) as his landline was not working. Ruby was very helpful and put through the report urgently as my uncle lives alone. The repair was done within two days and I am very grateful as is my uncle. Thank you!
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're delighted to hear that Ruby was able to assist you quickly and prioritise the fault report for your uncle. We understand how important a working landline is, especially for someone who lives alone, and it's great to know the issue was resolved within two days.
We'll be sure to pass your kind thanks on to Ruby. She will be pleased to know her support made a difference to you and your uncle.
Tia was fantastic
Tia was fantastic at helping us with our queries, we waited about twenty minutes on hold but she was a delight to speak too and gave us all the answers we were looking for whilst being professional and caring. Thank you Tia!
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're delighted to hear that Tia was able to assist you so effectively with your queries. It's great to know that she provided clear answers while remaining professional, caring, and a pleasure to speak with.
We also appreciate your patience with the wait time, and we’ll make sure your feedback is passed on to Tia, who will be pleased to hear your comments.
Zero customer care
This company appears to be a bunch of grifters who don't answer the telephone when you need to speak to them. If you press 1 and ask for a call back you might get lucky and receive the callback but probably won't. I've emailed their support email 7 times asking for a reply and keep receiving an automated response about not being able to accept it. My father is 83 years old and dying in a hospital bed following a major stroke, and this company don't have the decency to deal with my simple request to cancel his out of contract land line. I've managed 2 conversations over the last 4 weeks and on both occasions I've been told the cancellation team will sort it all out and will contact me directly to confirm everything. I'm still waiting for that to happen. So as the time rolls on during a difficult period my family are going through, this company continues to ruthlessly extract money from his bank account. SHAME ON YOU.
4. Juni 2026
Bewertung ohne vorherige Einladung
BELLE @ digital fibre continues to be a…
BELLE @ digital fibre continues to be a valuable asset to our company with her knowlage and professionalism,from the start belle has provided us with an honest and reliable service.thankyou
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're delighted to hear your positive feedback about Belle. It’s great to know she has continued to provide knowledgeable, professional, honest, and reliable support to your business since the very beginning.
We’ll be sure to pass your comments on to Belle, who will be very pleased to hear that her work is so valued.
I spoke to two nice ladies over the…
I spoke to two nice ladies over the phone, May & Belle, both were very pleasant, polite and knew their jobs, not always the case with phone contacts these days. They were highly professional and had clear diction. Well Done both!
2. Juni 2026
Antwort von Premier Talk
We're delighted to hear that both May and Belle provided you with such a positive experience. It's great to know they were pleasant, polite, professional, and clear in their communication while assisting you.
We really appreciate you taking the time to recognise their service, and we’ll be sure to pass your feedback on to them both.
Mae was very polite & courteous &…
Mae was very polite & courteous & followed company policies however my problem was unresolved as you don't not have a copy of power of attorney for myself & my father. My father has alzheimer's & is quickly getting worse. As his main carer I have never been asked for power of attorney. I work full-time & found it difficult enough to get intouch with you as it is, to then have the issue unresolved is very stressful
3. Juni 2026
Bewertung ohne vorherige Einladung
Mae was very helpful
Mae was very helpful and recognised where we had been over charged and (hopefully) has arranged the appropriate credits.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're pleased to hear that Mae was very helpful and able to identify the overcharge on your account. It’s good to know she has taken the appropriate steps to arrange the relevant credits for you.
Belle was very helpful today & dealt…
Belle was very helpful today & dealt with my inquiries very efficiently, always polite & ready to assist
2. Juni 2026
Belle was very polite
Belle was very polite, helpful and friendly today. Nothing was too much trouble for her. Me and my mum appreciated it.
2. Juni 2026
Antwort von Premier Talk
Thank you for your kind review. We're delighted to hear that Belle was so polite, helpful and friendly during your call. Providing excellent service and going the extra mile for our customers is very important to us and it's wonderful to know that both you and your mum felt well looked after. We will be sure to pass your lovely feedback on to Belle
It was really lovely to speak with…
It was really lovely to speak with teyer she was very helpful and friendly she very good doing her Job many thanks Colin
2. Juni 2026
Antwort von Premier Talk
Thank you for your lovely review. We're so pleased to hear that you enjoyed speaking with teyer and found her to be helpful and friendly.
Update on no Internet or phone line…
Update on no Internet or phone line from the 12th may its the 2 of June l had a phone call telling me that it's going to take 2 weeks to get back on the Internet as they can't go over to the full fibre that l have payed for if you are thinking of going to fibre Internet with them don't
12. Mai 2026
Bewertung ohne vorherige Einladung
Tia was a pleasure to deal with
Tia provided clear, concise and empathetic communication that responded to my concerns and answered my questions efficiently and with an engaging and pleasing manner.
This was not an unprompted review. I was asked for my feedback.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're delighted to hear that Tia provided clear, concise, and empathetic communication and that she was able to address your concerns and answer your questions in such an engaging and pleasant manner.Delivering excellent customer service is something we take great pride in, and your comments are greatly appreciated. We will be sure to pass your kind words on to Tia. Thank you again for your feedback.
After a few failed attempts at getting…
After a few failed attempts at getting my 87 year old mother in laws account sorted out. I escalated it to their escalation team. I dealt with two lovely ladies Ally and Chloe. Both very knowledgeable and apologetic with regards to the way the account was dealt with. I believe it is now all cleared up. But obviously have to wait until the next bill.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your experience. We're sorry to hear that it took several attempts to resolve your mother-in-law's account, but we're pleased that Ally and Chloe were able to assist you. It's wonderful to hear that they were knowledgeable, understanding, and apologetic throughout the process.
We appreciate your patience while the matter was being investigated and resolved. We hope everything has now been corrected and we understand the importance of seeing this reflected on the next bill. If you have any further questions or concerns in the meantime, please don't hesitate to get in touch.
Thank you again for your feedback.
Ruby was so helpful and rang my elderly…
Ruby was so helpful and rang my elderly step dad to explain the new policies however he has decide to cancel his land line as has no need for internet infact he can’t even use a computer or smart tv etc do I need further help in how we canx the line with you please asap so he does not get charged again thank you
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We're delighted to hear that Ruby was so helpful and took the time to explain the new policies to your stepdad.
Thank you again for your kind words about Ruby, and we'll be sure to pass your feedback on to her.
Mae was really very polite and helpful
Mae was really very polite and helpful. Both queries were dealt with efficiently.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your lovely feedback. We're delighted to hear that Mae was polite, helpful and able to deal with both of your queries efficiently. Providing excellent customer service is very important to us, and it's wonderful to know that Mae made such a positive impression. We'll be sure to pass on your kind comments to her. Thank you for taking the time to share your experience.
Tiahh explained my latest 2 bills to me…
Tiahh explained my latest 2 bills to me and adjusted the bill. Thank you very much Tiahh for your explanation and patience.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We're delighted to hear that Tiahh was able to explain your latest bills clearly and make the necessary adjustments for you. It's wonderful to know that her patience and helpfulness made a positive difference to your experience. We'll be sure to pass on your kind words to Tiahh
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