Spoke to Chloe this afternoon reference a mistake on my billing. Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the n... Mehr ansehen
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Das sagen Bewerter
I frequently have to ring the company about one thing or another, hopefully it will soon end. One thing I will say is whenever I am lucky enough to speak with Tiahh Price, she is super friendly, help... Mehr ansehen
When people have no choice but to go digital it would make a massive difference if you checked that they have the right connection between phone and Modem instead of having to be without a landline fo... Mehr ansehen
I have had a problem with getting my digital phone line.Mae assisted me with her customary thoroughness, efficiency and dedication. She was very quick to grasp the problem and to obtain mor... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Vereinigtes Königreich
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Gut
4217 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful
Very helpful, smooth, efficient and flexible service offered by Belle. On behalf of my 93 year old mother, thank you❤️❤️❤️
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you so much for your lovely review.
We're delighted to hear that Belle provided such a helpful, smooth, efficient and flexible service for your mother.
Delivering excellent support to our customers is something we take great pride in, and it's wonderful to know that Belle made such a positive difference.
We will be sure to pass on your kind words to her.
Good help and advice from Tiahh
28. Mai 2026
Antwort von Premier Talk
We're pleased to hear that Tiahh was able to provide you with good help and advice. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to her.
First of all I did not purchase…
First of all I did not purchase anything..today . Spoke to a couple of lovely ladies Thiahh and Mae.. regarding billing, they were lovely, the company itself needs to improve on waiting times on call backs and responding to emails..
28. Mai 2026
telephone account enquiry
Ruby dealt with my enquiry in a friendly and professional
manner and answered all my queries.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We're delighted to hear that Ruby handled your enquiry in a friendly and professional manner and was able to answer all of your queries.
Callback lady so helpful!
Calling to get through to someone is near on impossible! You are put straight into a queue which lasts for ages. I chose to do the call back option as was calling on behalf of my grandparents and wanted to try every thing I could. It did take 4 hours to get a call back.
I can’t remember her name, but the lady who called me back was lovely. She was apologetic that my Nan and I had been trying to get through to someone for days. She sorted my issues straight away, even happy to stay on the phone while I messaged my Nan to ask what she wanted to do. I believe she’s quite new to the company - a great asset!
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We're sorry to hear about the long wait to get through to us and the delay in receiving a call back. We understand how frustrating this must have been, especially when helping your grandparents, and we appreciate your patience.
We're really pleased to hear that once you were contacted, the advisor was helpful, apologetic, and able to resolve your issues straight away. It's also great to know she took the time to support you and your Nan throughout the call and made sure everything was clearly explained.
I received a call back from Belle
I received a call back from Belle, she was able to give me information regarding a life line. Belle was confident and clear
28. Mai 2026
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We're pleased to hear that Belle was able to provide you with clear and helpful information regarding the lifeline service during your call back. It's great to know she came across as confident and supportive throughout the conversation.
Your assistant Tiahh was very helpful…
Your assistant Tiahh was very helpful today. She phoned when said she would. Explaying everything and what will happen next. Very polite fun understanding lady. A credit to your company.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're delighted to hear that Tiahh was very helpful, kept her promise to call you back and took the time to clearly explain everything and the next steps.
It's great to know she was polite, understanding, and supportive throughout the conversation.
We really appreciate your kind words and will be sure to pass them on to her
Thank you Mae from you kindly service…
Thank you Mae from you kindly service this morning. Your support and patience were very much appreciated. Your knowledge of the system upgrade was evident when you explained the changes to us detail. Talking us through the new contract was also clear and concise.
Enjoy the rest of your day, N & M
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your kind feedback. We're delighted to hear that Mae was able to support you so patiently and clearly this morning, and that she explained the system upgrade and new contract in a way that was easy to understand.
It's wonderful to know her knowledge and guidance helped make the process smoother for you. We will be sure to pass on your lovely comments to Mae. Thank you again, and we hope you both enjoy the rest of your day too.
Contract and Price Confusion
Tia was most helpful. She listened to my problems and sorted them quickly and efficiently. First class operative.
28. Mai 2026
Antwort von Premier Talk
We're delighted to hear that Tia was so helpful, took the time to listen to your concerns and was able to resolve everything quickly and efficiently. It's great to know you received first-class service, and we will be sure to pass your lovely comments on to her.
Feedback in respect of Ruby's phone call
Ruby took the time to explain to me the pros of updating my contract alongside the need to change from analogue to digital. She allowed me the time to ask questions and to ask for the discussion to be emailed to me.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We're delighted to hear that Ruby took the time to clearly explain the benefits of updating your contract and the move from analogue to digital services.
It's great to know she gave you the space to ask questions and provided a written summary of the discussion for your reference. We really appreciate your kind comments and will be sure to pass them on to Ruby. Thank you again for your review.
Have written a review and if no outcome…
Have written a review and if no outcome will put the whole sorry tale on the BBC
They have a special programme that sorts out problems on air
18. Mai 2026
Bewertung ohne vorherige Einladung
Difficult to get hold of.
Very very very difficult to get hold of!!! Tried yesterday and was on hold for an hour before giving up. Tried again this afternoon and had the same result!
27. Mai 2026
Bewertung ohne vorherige Einladung
Telephone call with Premier
When premier finally responded to my calls which I have to say took several days! I finally managed to speaker to a representative called Tiahh who helpful although still training she gave me answers to my questions if she was unsure she discussed with her trainer before confirming her answer or clarifying. She was very pleasant and understanding and I wish her every success in her new post I'm sure she will be an asset to the team.
26. Mai 2026
Antwort von Premier Talk
hank you for taking the time to share your feedback. We're sorry to hear that it took several days to get a response but we're pleased that Tiahh was able to assist you once you were connected. It's great to hear that she was helpful, pleasant, and took care to check information with her trainer when needed to ensure accuracy.
I definitely was thrilled with Ruby
I definitely was thrilled with Ruby. She appeared to solve a long standing issue with billing( PT haven't taken a payment since December). She appeared to solve the problems. I don't know if it's Ruby or the billing department, but once again I am having issues
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We're really pleased to hear that Ruby was able to help resolve your long-standing billing issue, and it's great to know she made such a positive impression.
We're sorry to hear that you're experiencing further issues after this. We understand how frustrating ongoing billing problems can be, and we’d like to ensure this is properly looked into for you. As this review platform isn’t monitored for account-specific issues, please contact our customer service team so they can investigate and resolve this as quickly as possible.
Landline transfer help
I rang as my elderly parents did not understand the transfer of landline service from analogue to digital and thought they were being scammed. It took a while for the call back but, once I spoke to Belle, she was extremely helpful and friendly. She understood the difficulties in helping elderly parents, arranged for me to be the first point of contact going forward and we agreed a plan for arranging the transfer of the landline to digital. Belle also proposed a slightly lower priced package for the services they use which was appreciated. Thank you for your help Belle.
26. Mai 2026
Antwort von Premier Talk
Thank you for taking the time to share your experience. We're sorry to hear there was a delay in receiving a call back, but we're really pleased that Belle was able to assist you once you got through.
Tia was very helpful
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're pleased to hear that Tia was very helpful. We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to her.
My mum was an account holder and died…
My mum was an account holder and died last month. They’re the only company I have dealt with who couldn’t deal with the admin involved on one day. They continued to send letters and bills addressed to my mum after I had informed them of her death and these went to her house which was empty. They then charged £165 just to shut her account even under the circumstances of her death. Staff were polite but this is exorbitant and not in keeping with the many other firms and providers I’ve dealt with as mum’s executor. I’d advise you to shop around because these guys leave a bad taste in the mouth.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We're pleased to hear that everything was explained clearly and that you found the support helpful.
Yesterday Leanna very kindly called me…
Yesterday Leanna very kindly called me back and tried to resolve my continuing problem. She listen well, was attentive and investigated as far as she was able before passing the matter on to the finance team to hopefully resolve completely this time.
Leanne has a lovely warm personality and takes a pride in her work and has excellent customer services skills.
Thank you
Wendy
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We're delighted to hear that Leanna was able to call you back and support you with your ongoing issue. It's great to know she listened carefully, was attentive, and did everything she could before escalating the matter to the finance team for further resolution.
Tiahh was really helpful and sorted my…
Tiahh was really helpful and sorted my problem. My Mum had over paid on 2 months and because I hadn't said anything last month she cannot have a refund for April but she was unaware because she hadn't been sent a paper bill as has always been requested, a bit disappointing. Tiahh did her best for me and has arranged for future paper invoices and the May refund, thank you Tiahh2
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We're pleased to hear that Tiahh was helpful and able to sort your issue, and that she did her best to support you with your mum’s account and arrange the May refund along with future paper invoices.
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