Thank You for Your Support Dear Jin, I would like to say thank you for the great customer service and support you gave me regarding my hacked/scammed account at afterpay.com�. I really appreciat... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... Mehr ansehen
Unternehmen hat geantwortet
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... Mehr ansehen
Unternehmen hat geantwortet
I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
867 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great and easy service
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Nooroa, thank you so much for your kind words! We're thrilled to hear that you found our service great and easy to use. Providing a seamless experience for our customers is our top priority. If you have any further feedback or need assistance, feel free to reach out. We're here to help!
Very polite and understanding
Very polite and understanding. Got me sorted in no time. Professional
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Shaun
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Maria was very patient humble and had a…
Maria was very patient humble and had a ready to help attitude. Keep up the good work Maria, all due credit must be given to you
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Eldon, thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Maria. Her patience, humility, and helpful attitude truly embody the values we strive for. We'll make sure Maria receives the credit she deserves for her outstanding work. Thank you for your support, and we look forward to serving you again soon!
My problem has still not been resolved.
My problem has still not been resolved.
I used the chat function last night to talk to a person and she ended the chat without confirming whether it had been resolved or now
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Sharon, thank you for sharing your feedback. I sincerely apologize for the inconvenience you have experienced. We take your concerns seriously, and to address this promptly, one of our dedicated customer support representatives will be in touch under ticket 3291352. Our goal is to resolve your issue swiftly and effectively. We greatly appreciate your patience and are fully committed to providing you with the assistance you deserve.
Worst experience ever .
Worst experience ever .. I so hate bot chats.
Nz site says one thing but when you actually purchase it not available. sent screenshots to prove it.
chat bot goes aww sorry tuff luck .. read the terms and conditions . from a page that not available on the NZ site.
Do Not purchase .
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Robert,
Thank you for taking the time to share your feedback regarding this issue.
While we’re sorry to hear that your experience did not meet your expectations, we truly appreciate you bringing this to our attention. Your feedback is important to us, and we will use it to review our processes and improve our services moving forward.
If you would like to discuss your experience further or if there’s anything we can do to help address your concerns, we’d be happy to assist. We’ve also reached out to you via Trustpilot to offer further support please feel free to respond there so we can help you directly.
Thank you again for your feedback.
Great customer service!
Vidal Barbo the man have solved my login issue in a breeze. Keep up the good work!
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Ritchie,
Thank you for taking the time to share your experience! We’re glad to hear that Vidal was able to sort out your login issue with ease. We really appreciate your kind words and support—feedback like this motivates our team to keep delivering great service.
Prezzee NZ is not the same as 'Prezzy…
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift card in the Afterpay application and pay in 4 installments. Perfect for last minute gifts! Today I spoke to a real, non AI, customer service person, Jin, via email. They were so helpful, quick to respond, easy to understand, polite and I was completely satisfied with their service.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Emma,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
False advertising
False advertising! You no longer have Airbnb but your ads still show that you are in partnership with them. My family gifted me vouchers thinking you were still linked to Airbnb. They were worthless and we were forced to get accommodation via webjet. Update your ads and remove Airbnb from your ads!!
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Evie,
We’re sorry to hear about your experience and understand how disappointing this must have been. We apologize for any confusion caused and appreciate you bringing this to our attention.
We’d like to look into this further and assist where possible. If you have a support ticket number, please share it with us. We’ve also requested additional information here on Trustpilot so we can look into this further and assist you directly.
Thank you for bringing this to our attention—your feedback helps us improve.
There could be more options like…
Could be more options instead of limited especially when the option has no gas station no supermarket ect
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Kylie,
Thank you for your feedback. We understand the importance of having more retailer options and apologize for the current limitations. We’re actively working on expanding these, and in the meantime, our team is happy to help you navigate the available options if needed. We appreciate your understanding and support.
Jessie was very helpfull and explained…
Jessie was very helpfull and explained everything to me step by step
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Kerilyn, thank you so much for your feedback! I'm delighted to hear that Jessie was able to assist you effectively, offering clear and comprehensive step-by-step guidance. We take immense pride in having exceptional team members like Jessie, who are committed to delivering outstanding service. Should you need any further assistance, please feel free to reach out.
I love that I can buy a gift card and…
I love that I can buy a gift card and let the person decide where they wish to spend it. Just need to have a few more options like Kmart and mitre10, even the warehouse and this would be perfect
25. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Thank you for your fantastic feedback! We're delighted to hear you enjoy the flexibility our gift cards provide. Your suggestions for adding Kmart, Mitre10, and The Warehouse are greatly appreciated, and we're always looking to expand our options. Thanks for the 5-star rating!
NOT THE SAME AS PREZZY
Got the card thinking it was Prezzy to buy a game online for a family member but found out you can’t use it like a credit card. Tried contacting customer service within 5 mins of purchase to get an refund and got AI that kept saying how can I help you. Super frustrating and confusing you should change your name.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Jess, thank you for sharing your experience with us. We apologize for any confusion regarding our card's usage and the frustration with our AI support. To assist you further, could you please share any support ticket number or identifiable information via Trustpilot? This will help us locate your inquiry and assist you promptly. We appreciate your feedback and are committed to improving our services.
Helpful people, AI is an a$$ …
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human.
The AI is an A$$…. Please go back to using REAL people for queries.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Bee, thank you for your feedback! We're delighted to hear that Arsee provided fast, friendly, and efficient support. We understand your concern about interacting with AI before reaching a human representative. Your input is invaluable, and we'll consider it as we strive to improve our service experience. We appreciate your patience and look forward to serving you even better in the future.
It would be great if you could make it…
It would be great if you could make it easier to use
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Jim,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. To ensure we can reach out and assist you directly, we have requested additional information. Once received, our team will be happy to review your experience and provide support. We appreciate you taking the time to share this and apologize for any inconvenience caused.
I’d like to acknowledge Juniel for his…
I’d like to acknowledge Juniel for his prompt and helpful support in resolving an issue that had been causing frustration. His assistance was greatly appreciated.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Sarita,
Thank you so much for the compliment about Juniel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Card i received was used to purchase…
Card i received was used to purchase multiple tik tok purchases before I had even opened the packaging. After activating the card and seeing the 20+ small purchases that there system allowed to go through on an unactivated card before blocking it was $67 of the 200 balance. Resolution process to even unblock my card to use remaining balance let alone dispute the fraudulent payments is beyond time consuming and customer service is horrendous to deal with.
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Dan, thank you for alerting us to this issue. We're sorry for the inconvenience you've faced with unauthorized transactions. If you have a support ticket, please share it so we can investigate. We've also requested more details to locate your inquiry. We're committed to enhancing our customer service and resolving such issues more efficiently. Please contact us directly to expedite this resolution.
It was great to use as I had…
It was great to use as I had flexibility to a number of companies . Every thing worked so smoothly no hitches at all.
18. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi, Noeline! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the flexibility and had a smooth experience. If you need any assistance, we're here to help!
Everything was smooth and easy
Everything was smooth and easy, lovely process.
Would have given a 5 if the list of businesses accepting Prezzee in NZ was more comprehensive
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Judith, thank you for your feedback! We're delighted to hear that you found the process smooth and easy. We appreciate your suggestion about expanding the list of businesses accepting Prezzee in NZ. It's valuable insights like yours that help us improve. We’re working on broadening our partnerships and hope to enhance your experience in the future. If you have any more feedback, feel free to share!
Fast and on to it!
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Manaia,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Rita was amazing dealt with issue…
Rita was amazing dealt with issue quickly and effectively thank you so much
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Tracy,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.