Thank You for Your Support Dear Jin, I would like to say thank you for the great customer service and support you gave me regarding my hacked/scammed account at afterpay.com�. I really appreciat... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... Mehr ansehen
Unternehmen hat geantwortet
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... Mehr ansehen
Unternehmen hat geantwortet
I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
868 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was given this ecard earlier this…
I was given this ecard earlier this year but then thought I would leave it until Christmas time so I could get a few extra treats. When I was able to set it up then went to the supermarket the checkout operator helped me with the pin number etc
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Chris! Thank you for sharing your experience! We're glad to hear you were able to use your eCard successfully with the help of the checkout operator. If you have any other questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your extra treats and have a wonderful holiday season!
Jhuniel T responded swiftly and made…
Jhuniel T responded swiftly and made sure that everything was in place before ending the conversation. Checked to see if I had any other questions and was very patient. Excellent customer service, would recommend getting prezzee cards when you can!
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Harmony,
Thanks for reaching out!
Thank you so much for the compliment about Jhuniel.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great to deal with
It is a great company to deal with even though my computer skillls are not so great.
Prezzee cards are a wonderful gift to give or receive.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi, Natasha! Thank you for your kind words! We're thrilled to hear that you had a positive experience with our company, and we're glad that Prezzee cards have been a delightful gift option for you. Remember, we're always here to help if you ever need assistance, regardless of your computer skills. Your satisfaction is important to us, and we look forward to serving you again in the future!
Satisfied customer of Prezzee card
Chysel was excellent at answering my questions and relating to my frustration. She completely solved my issue and I'm so happy for her help. Your lucky to have her on your team
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Donna,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Nice and easy to use
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Arnolfo,
Thank you for your feedback! We’re glad to hear you found Prezzee nice and easy to use. We really appreciate you taking the time to share your experience!
I couldn't access my prezzee dollars…
I couldn't access my prezzee dollars through my phone, tried at countdown. Not sure why, the staff couldn't work it either
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Murray,
We apologize for the difficulties you've experienced accessing your Prezzee gift card. We understand how frustrating this can be, and we are committed to resolving the issue promptly. A member of our Customer Care team will reach out to you directly to ensure you receive the assistance you need. Thank you for your patience and understanding.
Many thanks,
Team Prezzee
Big help
Big help!
Prezzee is a great service and gives us flexibility when recognising our staff or customers. When I stuffed up a gift card order, Princess from customer services pulled through and helped me resolve the issue. Great stuff!
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Marcus,
Thank you so much for the compliment about Princess ! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Dreadful experience with online order…
Dreadful experience with online order which was unable to be delivered to an email address. Reached out to Customer care, long wait to connect. Couldn't be resolved on the day. Escalated by customer care agent . Had to chase up the next day. Issues remained. Not fully resolved until we see if my daughter can open up the gifts. Lodged a complaint and sorry but won't be doing online ordering with this company again.
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Christina,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (3191194) for further assistance.
Thanks for helping us improve.
Cannot even redeem the card I purchased…
Cannot even redeem the card I purchased for myself at the Woolworths or any supermarket abd basically hsve no use for it now
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Jess,
Thank you for bringing this issue to our attention. We take your feedback seriously and are actively working to resolve it promptly.
We appreciate the time you’ve already invested. To help us review what went wrong, could you please share a ticket number? Alternatively, you can contact us directly at help@prezzee.com.
We’ve checked our ticketing system, and unfortunately, we couldn’t match any details based on what you outlined. If you have any additional information, please share it so we can locate your case.
We’re committed to getting to the bottom of this for you, and your response is highly appreciated.
Was very quick doing what I needed…
Was very quick doing what I needed assistance with. Excellent job, well done!
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Jordan,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very easy and sorted out
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi John, thank you for your feedback! We’re pleased to hear everything was resolved quickly and smoothly. We truly appreciate you taking the time to share your experience and for the fantastic 5-star rating.
Just too cumbersome...
Although marketed as an easy way to gift loved ones overseas covering US, OZ, NZ etc but it seems that it comes with a caveat that you have to create an account for each region...
I tried multiple times to purchase an e-gift card for a loved one who resides in NZ & prezzee cant process the payment (i even tried paying through PayPal) ..and upon contacting the customer service via chat, I was advised that I need to create an NZ account eventhough I already have a prezzee australian account... Then, in trying to create the NZ prezzee account, it requires a physical NZ address...so I gave up & never again....
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi there,
Thank you for sharing your feedback with us. We truly appreciate your honesty and the opportunity to clarify.
Please note that creating an account for each region does not require a physical address. The reason we ask customers to create a regional account is for security purposes and to ensure you can purchase gift cards in the correct currency. Since Prezzee Gift Cards are region-specific, they can only be redeemed in the country where they were issued.
We understand this may feel inconvenient, and we’re always working to make the process smoother. If you’d like to discuss your experience further or if there’s anything we can do to address your concerns, please let us know. We’ve also reached out to you via Trustpilot for additional assistance, please respond there if you need more help.
Thank you so much for taking the time to share your thoughts.
Very helpful!!!
Great with information and prompt responses .
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Alesha,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quick and responsive support
Quick and responsive support, quickly resolved my issue.
Thanks Rita!
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi there, thank you for your feedback. We’re delighted to hear that Rita was able to resolve your issue quickly and provide responsive support. We’ll be sure to share your kind words with her!
Maria Torres on the phone helped me…
Maria Torres on the phone helped me through a very tricky situation, thank you Maria. You deserve many praise
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Francesca, thank you for your feedback! We're glad Maria Torres could assist you in a tricky situation. Her dedication and professionalism stand out, and we'll ensure she receives the praise she deserves. If there's anything else we can do for you, please reach out!
Misleading website and useless customer service
So I purchased I card to help someone buy groceries. Website states it can be used at woolworths, however the option to "swap to a brand card" for woolworths doesn't exist. The horrible ai will try to gaslight you into thinking it's there and you're just blind. And when you finally get put through to a human who will tell you "sorry, we cant refund you, Please note that although the eGift card is unused, the recipient has opened the gift card.". How cheeky is that? No you didnt use the card, but you did click the button. I feel like I was lied to, I'm out $100 and all I have is this useless e-card that can't be used anywhere I wanted to use it. Just avoid them, gift cash instead.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Corey,
Thank you for bringing this to our attention. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future.
We apologise for any inconvenience this may have caused you and would like to make it right. We responded to your existing inquiry 3150895 for further assistance.
Joy did a great job easing my confusion…
Joy did a great job easing my confusion 👍
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Katy,
Thank you for your kind words! We’re so glad Joy was able to help and make things clear for you.
Your feedback means a lot to us!
Great costumer service
I brought a card online but sent it to the wrong email for a gift, with in hours they had refunded it to me
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Debbie,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Rita did a great job in cancelling my order after I made a personal mistake in my application. Preezee (NZ) were brilliant in all areas.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi David, thank you for sharing your experience! We're thrilled that Rita was able to assist you effectively with your order cancellation and that Prezzee met your expectations. We appreciate your kind words and are here to help if you need further assistance!
Chysel was amazing and helped me with…
Chysel was amazing and helped me with my request and got my lost e gift cards back
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Anas,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.