My ink was coming out discolored on my Primera Printer. I got on with the chat with Sadike in Customer Service and they provided me with a troubleshooting video to start. That didn't fix the issue so... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quick... Mehr ansehen
Unternehmen hat geantwortet
So easy to order anything from Primera for my Eddie! I ordered a new ink cartridge and a filter maintenance kit (yes Eddie has to be cleaned sometimes!!)
Unternehmen hat geantwortet
Kelli was terrific. She put a very satisfactory quote together in minutes and guided me thru the minefield that is Primera's website. (Note to Primera: the ordering system has some holes. I was unable... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5086 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Primera Technology
Dear Michael,
Thank you for your 5-star review! We're happy to hear our team was able to help. We appreciate your business and are always here if you need us.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Giuliana,
Thank you for your 5-star review! We're so glad David was able to help. We'll be sure to pass along your kind words to him, as they mean a lot to all of us.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Tracy,
Thank you for your 5-star review! We're glad to hear you were pleased with the quick service on your printer. We appreciate your business and look forward to helping you again whenever you need us.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Leanne,
Thank you for your wonderful 5-star review! We're delighted to hear you had a great experience with Primera and that your order arrived quickly. Our team works hard to process and ship orders as fast as possible, so it's always rewarding to hear that effort is appreciated.
Thank you for choosing Primera. We look forward to serving you again!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Keith,
Thank you for your 5-star review! We're glad to hear you received great service from our team.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Mabel,
Thank you for your wonderful 5-star review! We're so happy to hear that you had a great experience with both our customer service team and our delivery service. Providing friendly support and getting your orders to you quickly are two of our highest priorities.
We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
Your first tried to help me online run…
Your first tried to help me online run some test on my printer advised me to ship my ink cartridge back to you. In a matter of days you replaced my cartridge. Thank you so much.
11. Juni 2026
Antwort von Primera Technology
Dear Lois,
Thank you so much for your wonderful 5-star review! We're pleased to hear that our support team was able to help troubleshoot the issue with you and quickly replace your ink cartridge when it turned out to be the best solution.
We know how important it is to get you back up and running as quickly as possible, and we're glad we could do that for you. Thank you for your patience throughout the process and for taking the time to share your experience.
We truly appreciate your business!
Best regards,
The Primera Team
Always awesomely easy
1. Juli 2026
Antwort von Primera Technology
Dear Jimmy,
Thank you for your fantastic 5-star review! "Always awesomely easy" is exactly what we love to hear. We work hard to make every ordering experience simple, fast, and hassle-free, and it's great to know we're delivering on that promise.
We truly appreciate your continued business and look forward to serving you again soon!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Joe,
Thank you for your 5-star review! We're glad to hear everything went well. We work hard to make every experience with Primera as smooth and hassle-free as possible, so it's great to know we met your expectations.
We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
EDITED - Terrible experience with printer…
After what was, for a couple of weeks, a terrible experience with the printer repair process, The situation was immediately rectified after the initial 1 star review was posted. I was contacted by the Vice President of the company who explained what had happened and was very clear that this is not the kind of experience that he wants any of his customers to have. I was satisfied by the next actions taken and I am grateful that they took my experience seriously and acted swiftly.
8. Juni 2026
Antwort von Primera Technology
UPDATE: July 6, 2026
Dear Jennifer,
Thank you very much for taking the time to update your review. I truly appreciate it.
While I'm pleased we were able to resolve the situation to your satisfaction, I'm even more grateful that you gave us the opportunity to make things right. The delay you experienced was the result of an internal mistake that simply should not have happened, and we've already addressed it with our team so we're less likely to repeat it.
After 45 years at Primera, I can honestly say that our people care deeply about our customers. When we occasionally fall short, we want to know about it so we can fix both the immediate problem and the process behind it.
Thank you again for your patience, your understanding, and for giving us the chance to regain your confidence. We truly appreciate your business and look forward to serving you for many years to come.
Warm regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
Dear Jennifer,
I'm very sorry to read about your experience. What you described regarding the repair process, communication, and follow-up is not the level of service we strive to provide.
I've reached out to you personally because I'd like the opportunity to better understand what happened and do everything I can to resolve the situation. Your feedback is important to us, and I hope we'll have the chance to earn back your confidence.
Best regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
I feel like I am never treated with…
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due to the e lack of respect.
8. Juni 2026
Antwort von Primera Technology
Dear Emily,
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with our technical support team left you feeling disrespected. That is never the impression we want any customer to have, especially someone who has made the investment in one of our products.
We work hard to provide knowledgeable and responsive support, but just as importantly, every customer should feel valued and treated with courtesy and respect. It sounds like we fell short of that expectation in your case, and I sincerely apologize.
I would appreciate the opportunity to learn more about what happened and see how we can make things right. If you're willing, please contact me directly at Primera and I'll personally look into your experience with our support team.
Thank you again for bringing this to our attention. Feedback like yours helps us improve.
Best regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
It's fine until something goes wrong.
2. Juli 2026
Antwort von Primera Technology
Dear Print Shop,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience hasn't met your expectations when you've needed assistance.
We know that any equipment is only as good as the support behind it when something unexpected happens. If there's an issue you're still experiencing, we'd genuinely appreciate the opportunity to help resolve it. Our technical support team is available weekdays from 4:00 AM to 10:00 PM Central Time and is committed to getting customers back up and running as quickly as possible.
If you're willing, please contact us or reply with a few more details about what happened. We'd welcome the chance to turn your experience into a better one.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Diane,
Thank you so much for your 5-star review! We're glad to hear that ordering was easy and, even more importantly, that our team was able to help you get your new Eddie up and running.
We know there's a lot of excitement that comes with a new Eddie, and we're committed to making the learning process as smooth as possible. If you ever have questions or need assistance, we're just a phone call or email away.
We appreciate your business and wish you great success with your new Eddie!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Joan,
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you found the ordering process friendly and efficient. That's exactly the experience we strive to provide for every customer.
We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
Super speedy shipping
The speed
Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immediately ordered another cartridge (Shame on me for not having a back up!). The order was due Friday, so I altered my cookie design and finished the order thinking I wouldn’t be able to get it completed in time. The new cartridge was at my front door by 10am Thursday morning - which would have given me plenty of time to get the order done! Thank you for your super speedy service!
1. Juli 2026
Antwort von Primera Technology
Dear Kelly,
Thank you so much for sharing your story and for the wonderful 5-star review!
We're thrilled the replacement cartridge arrived in time. We know how stressful it can be when something unexpected happens in the middle of a customer order, especially late at night. While we're glad you were able to adjust your design and finish the order, it's even better to know that the new cartridge was on your doorstep by Thursday morning, giving you plenty of time if you had needed it.
And don't be too hard on yourself—we've all learned the value of having a spare cartridge on hand! It's one of those things you don't think about until you need it.
Thank you for choosing Eddie and for recognizing our shipping team. They work hard every day to get orders out quickly because they know our customers are often working against deadlines just like yours.
We truly appreciate your business and wish you continued success with your cookie creations!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Customer,
Thank you for your 5-star review!
We're delighted to hear that reordering was quick and easy and that your order arrived promptly. We work hard to make the entire process—from ordering to delivery—as simple and efficient as possible, so it's wonderful to know we met your expectations.
Thank you for choosing Primera. We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Teresa,
Thank you for your wonderful 5-star review!
We're delighted to hear that you've consistently found our ordering process easy and our delivery fast. Providing a smooth purchasing experience and dependable service is something we work hard to deliver every day.
We truly appreciate your continued support and thank you for choosing Primera. We look forward to serving you again!
Best regards,
The Primera Team
The product is always right for me and I’ve never had any problems with the products from this company
It was easy for me to go online put in what I want and pay and the delivery was on time. Never had any issues with none of the products I’ve gotten from this company.
4. Juni 2026
Antwort von Primera Technology
Dear Kendra,
Thank you for your wonderful 5-star review!
We're delighted to hear that ordering online was easy, your delivery arrived on time, and—best of all—that you've never had any issues with the products you've purchased from us. That's exactly the kind of experience we work hard to provide every day.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your experience. We look forward to serving you again for many years to come!
Best regards,
The Primera Team
Timely———-
4. Juni 2026
Antwort von Primera Technology
Dear Karen,
Thank you for your 5-star review!
We're glad to hear that your order arrived in a timely manner. Providing fast, dependable service is something we strive for every day, and we're pleased we met your expectations.
We appreciate your business and thank you for choosing Primera!
Best regards,
The Primera Team
No complaints
I've answered this survey three times so here it is again...I liked the response...they asked the right questions...I sent them pictures of the disc and the box and the label...they sent replacements right away. I have no complaints. For the fourth time I have no complaints...they took care of the problem in a timely manner...I have no complaints except having to keep taking the same survey over and over and over.
1. Juni 2026
Antwort von Primera Technology
Dear Dr. Caskey,
Thank you for your 5-star review—and for sticking with us through what sounds like Survey #4! We got a smile out of your comments.
We're glad our support team asked the right questions, that the photos helped us quickly identify the issue, and that we were able to get replacement discs on their way to you without delay. Resolving problems promptly is exactly what we strive to do.
We truly appreciate your patience, your sense of humor, and your taking the time to share your experience—more than once! Thank you for choosing Primera, and we hope your replacement discs perform perfectly.
Best regards,
The Primera Team
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.