My ink was coming out discolored on my Primera Printer. I got on with the chat with Sadike in Customer Service and they provided me with a troubleshooting video to start. That didn't fix the issue so... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quick... Mehr ansehen
Unternehmen hat geantwortet
So easy to order anything from Primera for my Eddie! I ordered a new ink cartridge and a filter maintenance kit (yes Eddie has to be cleaned sometimes!!)
Unternehmen hat geantwortet
Kelli was terrific. She put a very satisfactory quote together in minutes and guided me thru the minefield that is Primera's website. (Note to Primera: the ordering system has some holes. I was unable... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5086 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Issue was taken care of
1. Juli 2026
Antwort von Primera Technology
Dear Ann,
Thank you for your 5-star review! We're glad we could assist you and that your issue has been resolved. We appreciate your business and are always here if you need us.
Best regards,
The Primera Team
I have used my LX2000 Primera printer…
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quickly. Honestly, I haven't done the proper maintenance on it that I should have but it still runs like the day I bought it. When I'm finally ready for an upgrade, Primera has some amazing incentives and also financing (which hopefully I won't need:)). Toni Fox, Hot Springs Hemp Co
20. Juni 2026
Antwort von Primera Technology
Dear Toni,
Thank you so much for your incredible 5-star review! It's wonderful to hear that your LX2000 has been serving your business so reliably for the past five years.
We truly appreciate your loyalty. When you're ready to upgrade, we'll be here to help make the transition as easy as possible.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Amy,
Thank you for your 5-star review! We're glad to hear you found our website easy to navigate and that it helped you quickly find what you needed. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Polly,
Thank you for your 5-star review! We're happy to hear you've consistently experienced fast delivery. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Came on time.
28. Juni 2026
Antwort von Primera Technology
Dear Joan,
Thank you for your 5-star review! We're glad your order arrived on time. We know dependable, prompt delivery is important, and we're pleased we could meet your expectations.
We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Very happy with repair service
Very happy with repair service. Got an almost new printer back.
27. Juni 2026
Antwort von Primera Technology
Dear Roman,
Thank you for your 5-star review! We're delighted to hear you were so pleased with our repair service and that your printer came back looking almost like new. Our service team takes great pride in returning equipment in excellent condition.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear John,
Thank you for your 5-star review! We're glad to hear you received great service. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Easy to search for the specific items I…
Easy to search for the specific items I need. Orders are received in a short few days.
20. Juli 2026
Antwort von Primera Technology
Dear Lois,
Thank you for your wonderful 5-star review! We're delighted to hear that you found it easy to locate the items you needed on our website and that your orders arrived quickly.
Best regards,
The Primera Team
The best service and products hands down
25. Juni 2026
Antwort von Primera Technology
Dear Cindy,
Thank you for your wonderful 5-star review! We're honored by your kind words and delighted to hear you feel we offer the best service and products. Comments like yours mean a great deal to our entire team.
Best regards,
The Primera Team
website very user friendly
website very user friendly. Shipping turn around is awesome, shipped same day.
16. Juli 2026
Antwort von Primera Technology
Dear Barb,
Thank you for your 5-star review! We're happy to hear you found our website easy to use and that your order shipped so quickly. We work hard to get orders out the door as fast as possible, so it's great to know you noticed.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Cerisse,
Thank you for your wonderful 5-star review! We're thrilled to hear you're continuing to enjoy Primera products. Your loyalty and kind words mean a great deal to us.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Ryan,
Thank you for your fantastic 5-star review! We're glad to hear you've consistently received prompt shipments and quality products. We truly appreciate your continued business and your strong recommendation!
Best regards,
The Primera Team
I absolutely love my Eddie Edible Ink Printer
I absolutely love my Eddie Edible Ink Printer! The print quality is fantastic, and it has been a wonderful addition to my cookie business.
What impressed me even more was Primera's customer service. I contacted them by email with a question, and I received a response so quickly it felt like they were sitting right beside me. Their support was knowledgeable, friendly, and genuinely eager to help. It's refreshing to find a company that stands behind its products and values its customers.
If you're considering an edible ink printer, I highly recommend the Eddie and Primera. A great product backed by exceptional customer service is hard to beat!
19. Juni 2026
Antwort von Primera Technology
Dear MsDonnaDarling,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Eddie has been such a great addition to your cookie business and that you've been pleased with both the print quality and our customer support.
Your kind words mean a great deal to our entire team. We work hard to build great products and provide the level of support our customers deserve, so it's incredibly rewarding to know we've met your expectations.
Thank you for your recommendation and for choosing Primera. We wish you continued success with your cookie business!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Jerry,
Thank you for your 5-star review! We're delighted to hear our technician was able to provide such excellent support. We'll be sure to share your kind words with the support team.
Best regards,
Primera Technology, Inc.
Wonderful experience
14. Juli 2026
Antwort von Primera Technology
Dear Darrell,
Thank you for your 5-star review! We're delighted to hear you had a wonderful experience. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Marietta,
Thank you for your 5-star review! We're delighted to hear you received all-around good service. We truly appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Primera LX4000 product has been a a wonderful…
Primera product has been a a wonderful addition to our equipment list. The LX4000 has been reliable printer that produces quality labels for use in our awards business. The few times we have needed assistance with our machine, the tech support has been courteous, knowledgeable and extremely responsive.
15. Juni 2026
Antwort von Primera Technology
Dear Ken,
Thank you for your wonderful 5-star review! We're delighted to hear the LX4000 has become such a valuable part of your awards business. It's also great to know our technical support team has been courteous, knowledgeable, and responsive whenever you've needed assistance.
We truly appreciate your business and your trust in Primera.
Best regards,
The Primera Team
Solved my issue as always!
17. Juni 2026
Antwort von Primera Technology
Dear Joanne,
Thank you for your 5-star review! We're so glad we were able to solve your issue. It's always a pleasure to help, and we truly appreciate your continued trust in Primera.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Jennifer,
Thank you for your 5-star review! We're delighted to hear you had a great customer service experience. We truly appreciate your kind words and your business.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Eric,
Thank you for your 5-star review! We're delighted to hear your printer worked right out of the box and that you found the software easy to install and use. That's exactly the experience we strive to deliver.
Best regards,
The Primera Team
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.