I had a problem with an ink cartridge for my Eddie, I posted a review and Primera immediately made it right. I have a replacement cartridge on the way and could not be happier with their customer ser... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My ink was coming out discolored on my Primera Printer. I got on with the chat with Sadike in Customer Service and they provided me with a troubleshooting video to start. That didn't fix the issue so... Mehr ansehen
Unternehmen hat geantwortet
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quick... Mehr ansehen
Unternehmen hat geantwortet
So easy to order anything from Primera for my Eddie! I ordered a new ink cartridge and a filter maintenance kit (yes Eddie has to be cleaned sometimes!!)
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5089 Bewertungen
Bittet Kunden um Bewertungen
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I had label printer issues and Primera…
I had label printer issues and Primera was the on k y one who saw the problem. My computer guy followed I we'd yo I r instructions and got my label printer working again.
1. Mai 2026
Antwort von Primera Technology
Dear Karen,
We are so glad we could help resolve your label printer issues. It's wonderful to know our instructions assisted your computer guy in getting everything working again. Thank you for your kind words!
Sincerely,
The Primera Team
Antwort von Primera Technology
Dear Julie,
We're happy to hear our tech support provided a quick response. Thank you!
Sincerely,
The Primera Team
Always a great experience
Always a great experience! Super fast shipping, never disappointed!
29. April 2026
Antwort von Primera Technology
Dear Kassi,
We're so happy to hear you consistently have a great experience with us! Your kind words mean a lot.
Sincerely,
The Primera Team
Your service is a joke.
The fact that we get more communication from your survey request bot than an actual customer service representative is comical at best. Check our account notes and put it together yourselves.
Shame on Primera Technology.
Primera ended up refunding one unit, but refused to refund the second one (which they recently replaced with a refurbished unit because of the excessive repairs it needed).
We had been working with Primera for over 10 years, and have to say that within the last 1.5 years, not only have the quality of parts declined but so has their technical support.
I would not recommend buying from them for those reasons. What a coincidence that their new printers bite the dust right as the 1 year warranty expires. Within 1 year, we've had to send in one printer to be repaired 5 times ... and often we'd have to resend it back out upon immediately receiving it back, because they did not fix it correctly.
This used to be a company that a business could rely on. Sadly, it no longer is.
21. Mai 2026
Antwort von Primera Technology
Update: July 22, 2026
Thank you for your feedback. We value our decade-long relationship with your business and regret that our recent technical support fell short of your expectations. A senior support manager is currently reviewing your account notes and technical history. We will be reaching out to you directly via email to address the refurbished unit and find a path forward, as we would genuinely like to resolve this situation with you.
Best regards,
The Primera Team
Hi David,
Your new replacement unit was on its way to you last week. You should have received it last Wednesday. I spoke with technical support, and they are helping you with your second unit as well. I will be sure that support reaches out again. We apologize for the inconvenience. Please let us know if you need anything else.
Sincerely,
The Primera Team
Great customer experience
The sales rep at Primera made my purchase incredibly easy and took the time to answer all my questions. I also LOVED the fact that when I called, I actually got a real person and they were helpful! :)
6. Mai 2026
Antwort von Primera Technology
Dear Meagan,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that our sales team made the purchasing process easy and took the time to answer all your questions. And honestly, we agree—being able to reach a real, helpful person when you call is something that still matters very much.
We truly appreciate your support and are excited to have you as part of the Primera family!
Best regards,
The Primera Team
Alwaus enjoyable with Primera
24. April 2026
Antwort von Primera Technology
Dear Jason,
Thank you for the 5-star review! We’re so glad to hear that your experiences with Primera are always enjoyable. We truly appreciate your support and look forward to continuing to serve you.
Best regards,
The Primera Team
Love Primera but ink didn’t arrive……
I love Primera printers and had a fall out because one order for ink failed to arrive and I was bummed... Perhaps I overreacted when Primera explained they did send out a note about the cancellation and I failed to receive it.. not a major issue, just lost time in my work. I re-ordered and in two days I was back to full production.. Good call in the end from Primera
10. April 2026
Antwort von Primera Technology
UPDATE: May 22, 2026
Dear Al,
Thank you very much for the updated review and for giving us the opportunity to clarify what happened.
We truly appreciate your understanding, and we’re especially glad to hear you were able to get back into full production quickly after reordering. Lost production time is never fun, and we completely understand why you were disappointed initially.
Most of all, thank you for your continued support of Primera and our products. Customers like you are the reason we work so hard to provide the best products and service we can.
Best regards,
The Primera Team
Dear Al,
First, thank you for the kind words in your headline about Primera—we truly appreciate that and are sorry this particular order experience was disappointing.
After reviewing your order, we found that it included both custom labels and ink on the same purchase. Due to system limitations between our ordering and fulfillment platforms, we’re unfortunately unable to split-ship those types of mixed orders. Rather than delay the ink shipment indefinitely while the custom labels were being processed, the order was canceled.
Our team did send a cancellation notice with an explanation on April 13 from customlabels@primera.com to the email address associated with the order. It’s possible the message may have landed in a spam or filtered folder, which would certainly explain why this came as such a surprise later on.
If you have not yet reordered your ink, please contact us directly. We would be pleased to help with expedite shipping so you can receive it as quickly as possible.
We truly appreciate the feedback, as situations like this help us improve our communication process moving forward. If you happen to locate the original email and feel this additional context helps clarify what occurred, we’d certainly appreciate you considering an update to your review.
Your business with us is appreciated very much.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Janene,
We’re so glad to hear you found our team helpful and informative—that’s exactly the kind of experience we strive to provide.
Thank you for taking the time to share your feedback and for choosing Primera!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Katherine,
Thank you for your wonderful 5-star review! We're so glad to hear that you've had a great experience with our customer service and that your orders are arriving quickly. Providing reliable service and fast delivery is very important to us, and we truly appreciate your support.
Best regards,
The Primera Team
I called customer service due to having…Cookie left inside error code.
I called customer service due to having a error code on the printer stating cookie left inside. The Customer service representative did trouble shoot via remote computer assistance. The issue did not resolve. I will say the tutorials that are provided on the website are very helpful and easy to follow. As it turned out I needed to replace the sensor which I had ordered anyway beforehand and that had solved the problem.
19. April 2026
Antwort von Primera Technology
Hi Cheryl,
Thank you for your review and for sharing your experience. As an electro/mechanical device, there can occasionally be issues like this during the life of a printer. However, when they do happen, we’re very proud of our fast, free tech support for the life of the machine.
We’re glad to hear our online tutorials were helpful and that replacing the sensor resolved the issue. If there’s anything we can do in the future to earn that 5th star, please let us know. We’re always here to help!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Suzy,
Thank you for your 5-star review! We're glad to hear your experience with Primera was fast and easy. We appreciate you taking the time to share your feedback.
Best regards,
The Primera Team
Purchasing Primera Ink (53335) for our Bravo SE Printer
I usually make Purchases of Supplies for Individual Software Inc on Amazon - In purchasing Primera Ink (53335) for our Bravo SE Printer - Amazon Discontinued Supplying that Item - I searched for another Supplier and I Found Primera Technology - And When I contacted them - They said that They Could Help me and that they had Plenty in Stock - They really came through for me & I have Placed (2) Orders (QTY-8) since then
12. Mai 2026
Antwort von Primera Technology
Dear Paul,
Thank you for your wonderful 5-star review! We’re so glad you were able to find us when your usual supplier discontinued the Primera Ink (53335) for your Bravo SE Printer. It’s great to hear that our team was able to assist you quickly and keep you supplied with the ink carts you need.
We truly appreciate your continued business and are delighted that you’ve already placed multiple orders with us. Your feedback means a lot to our team, and we look forward to supporting you again in the future.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Juttie,
Thank you for your 5-star review! We’re happy to hear that you found our online ordering process easy and that your delivery arrived quickly. Providing a smooth shopping experience and fast service is always our goal.
We truly appreciate your feedback and your support of Primera!
Best regards,
The Primera Team
Extremely detailed and thorough customer service
Kelly from Primera was super helpful with the questions I had regarding custom label sizes— I gave her a list of the sizes I needed, and she replied back with a clear detailed breakdown including pricing for the custom die cut (1-time fee), along with the price for each roll.
She also told me the custom sizes they had in stock that were closest to the actual sizes I needed, in order to forgo the need to purchase and make a brand new die cuts.
We ended up going with the LX610, and after ordering I was immediately emailed a confirmation from Kate, letting me know the details and process of receiving my printer.
So far my experience with Primera has been great! Can’t wait to receive our label maker.
8. Mai 2026
Antwort von Primera Technology
Dear George,
Thank you for taking the time to share such a detailed review of your experience with our team!
We’re thrilled to hear that Kelly was able to help you navigate the custom label sizing process and provide clear recommendations that helped you make the best decision for your application. Finding ways to save customers both time and money whenever possible is exactly the kind of support we strive to provide.
It’s also great to hear that Kate kept the ordering and confirmation process smooth and informative from the very beginning.
We’re excited for you to receive your new LX610 and can’t wait for you to get started with it. Thanks again for choosing Primera!
Best regards,
The Primera Team
part replacement
needs a couple of replacements part for the AP 362, super easy and very helpful employees
6. Mai 2026
Antwort von Primera Technology
Dear Cody,
Thank you for the 5-star review! We're glad to hear our team was able to help you quickly with the replacement parts for your AP 362. Providing easy, reliable support is always our goal, and we appreciate you taking the time to share your experience.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Sean,
It’s always great to hear from our loyal, long-term customers. Thank you so much for your continued support!
We’re glad our team has consistently provided prompt and helpful service. Your feedback means a lot to all of us.
Best regards,
The Primera Team
Everything I needed to know before purchasing the Eddie Printer.
Everything I needed to know prior to purchasing my Eddie printer is on the Primera website, along with a Facebook page where I was able to do more personal research by looking at personal experiences of others who have purchased the Eddie printer. It made my decision making very easy and knowing that when purchasing the Eddie printer, it would be a great investment in my business long-term.
1. Mai 2026
Antwort von Primera Technology
Dear Yvette,
Thank you for taking the time to share such thoughtful feedback about your experience researching and purchasing your Eddie printer.
We’re especially glad to hear that our website and the Eddie Facebook community helped give you confidence in your decision and showed the long-term value Eddie can bring to your business. That’s exactly what we hope new customers experience when exploring our products.
We truly work hard to make every customer interaction a 5-star experience. If there’s anything more we can do to earn that extra star from you, we’d genuinely love to hear it.
Thank you again for choosing Primera, and please accept our most sincere welcome to Eddie's family!
Best regards,
The Primera Team
Your people are willing to work with us Till the problem Is resolved
Your People we willing to work with me till the issue was Resolved
4. Mai 2026
Antwort von Primera Technology
Dear Customer,
We truly appreciate you taking the time to share your experience.
Resolving issues completely is very important to us, and we’re glad our team stayed with you until everything was worked out. That level of support is exactly what we strive to provide every day.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Regina,
We’re happy to hear that ordering was easy and that you found our website simple to navigate.
It’s great to know your order arrived quickly as well. Thanks so much for sharing your experience!
Best regards,
The Primera Team
Eddie will change your cookie business!
I considered getting the Eddie for over a year. I am not computer savvy and was very intimidated. Folks, don’t wait! The support available from Primera is top notch and I can do so many designs in literal seconds!!
9. April 2026
Antwort von Primera Technology
Dear Karen,
We love hearing this! Thank you for sharing your initial experiences with Eddie.
It’s especially great to know that you felt comfortable getting started, even after some initial hesitation. That’s exactly why our support team is here, and we’re thrilled they’ve helped make the process easy for you.
Enjoy creating with your Eddie. We can’t wait to see what you come up with! And welcome to the Eddie family. :-)
Best regards,
The Primera Team
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