I had a problem with an ink cartridge for my Eddie, I posted a review and Primera immediately made it right. I have a replacement cartridge on the way and could not be happier with their customer ser... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My ink was coming out discolored on my Primera Printer. I got on with the chat with Sadike in Customer Service and they provided me with a troubleshooting video to start. That didn't fix the issue so... Mehr ansehen
Unternehmen hat geantwortet
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quick... Mehr ansehen
Unternehmen hat geantwortet
So easy to order anything from Primera for my Eddie! I ordered a new ink cartridge and a filter maintenance kit (yes Eddie has to be cleaned sometimes!!)
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5089 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Poor customer service
Poor customer service, very rude!! Sent my order to a different address and told me that I have to look for it.
8. April 2026
Antwort von Primera Technology
Dear Marjorie,
My name is Mark Strobel, VP of Sales and Marketing at Primera. I personally review and respond to situations like this to ensure we fully understand what occurred and that our customers are treated fairly. We do not take comments like this lightly.
After a thorough review of your order, all related communication, and our complete system audit trail, I’d like to clarify two important facts: (1) The shipment was sent to the exact address entered at the time the order was placed. Our system logs explicitly record that all original order details—including the shipping address—were entered directly by the customer. (2) The audit trail confirms that when our team assisted in updating the plug type, no changes were made to the shipping address at any point—only the SKU of the printer was updated.
We understand that this situation is frustrating. However, the documented order history clearly shows that the delivery was completed based on the information provided at checkout. Our team worked in good faith to help locate the shipment and resolve the issue as quickly as possible.
The unit is currently being returned to us, and we were prepared to promptly reship it to the correct address upon receipt. We also note that a chargeback has now been initiated through your credit card provider. Given the fully documented order history and confirmed delivery details, we will be submitting complete supporting documentation as part of that process.
At Primera, we take pride in being transparent and standing behind both our team and our systems. We are confident in the accuracy of the information outlined above. If you feel this provides helpful context, we would encourage you to update your review accordingly.
Best regards,
Mark Strobel
VP of Sales and Marketing
Primera Technology, Inc.
Eddie worked perfect right out of the…
Eddie worked perfect right out of the box...support very helpful.
8. April 2026
Antwort von Primera Technology
Dear Lois,
That’s great to hear! It's exactly the kind of initial experience we aim for.
We’re glad your Eddie worked perfectly right out of the box and that our support team was helpful along the way. Thanks so much for sharing your feedback.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Leeann,
It’s wonderful to hear that you found our customer service so helpful. It means a lot to our team!
We truly appreciate you taking the time to share your experience.
Best regards,
The Primera Team
the experience is great
the experience is great, delivery was fast, got everything I needed on time. The funny thing about the delivery is that I was talking to my husband about my order and saying that my order was supposed to be here by now and behold no more than an hour he calls me and says that the order just got here. Primera Thank You.
28. April 2026
Antwort von Primera Technology
Dear Leslie,
We love this story; what perfect timing!
It’s great to hear your order arrived quickly and right when you needed it. We’re glad everything showed up on time and that you had a great experience overall.
Thank you for sharing and for choosing Primera.
Best regards,
The Primera Team
Outrageous shipping and ink prices!
Ink is overpriced and shipping is outrageous. Why not offer post office delivery for a few dollar? I don't need to pay $18 for fast shipping!
* raised my rating to 4 stars after receiving an email explaining the pricing. I understand that tariffs are driving ink prices up and Primera is working on offering USPS shipping. I won't go to 5 stars because they should have addressed the shipping long before this.
27. April 2026
Antwort von Primera Technology
Dear Lance,
Thank you for updating your review. We truly appreciate your feedback.
You’re right that we should have addressed shipping sooner. With our recent eCommerce upgrade, we’re now actively working on adding USPS to provide lower-cost options, which we expect to have available within the next 30–45 days.
We also appreciate your understanding on ink pricing. Tariffs have impacted costs, and while we absorbed them for a period of time, we ultimately had to make adjustments. If conditions improve, we will revisit pricing.
Thank you again for your input and your business. It's appreciated.
Best regards,
The Primera Team
Well I received a good service from you…
Well I received a good service from you sales department just you need to bring more bilingual personal because is very important in today’s world !
30. April 2026
Antwort von Primera Technology
Dear Rodolfo,
We’re glad to hear you had a positive experience with our sales team. Thank you for sharing that.
We also appreciate your feedback regarding bilingual support. That’s an important point, and we understand how valuable it is to be able to communicate comfortably. We’ll be sure to share your suggestion with our team as we continue to improve our customer experience.
Thank you again for your support!
Best regards,
The Primera Team
Fast shipping and doing and tansaction…
Fast shipping and doing a transaction is a breeze! Love it! I also love eddie too! Customer service took care of me too. Because I messed up my order and get me situated! Thank you!
29. April 2026
Antwort von Primera Technology
Dear Guest,
We’re so glad to hear everything went smoothly for you!
It’s great to know your order was easy to place, arrived quickly, and that our team was able to step in and help when needed. We’re especially happy to hear you’re loving your Eddie. It’s what we love to hear!
Thanks so much for sharing your experience.
Best regards,
The Primera Team
My ink is always shipped super fast
My ink is always shipped super fast. I haven’t had an issues. But I’ve heard the customer service will do whatever they can to help if there are any issues. Also appreciate there’s an option to live chat!
29. April 2026
Antwort von Primera Technology
Dear Life’s a Batch,
We’re glad to hear your orders are arriving quickly and that everything has been running smoothly for you.
It also means a lot that you recognize our commitment to customer service—we truly do our best to help whenever needed. And we’re happy to hear the live chat option is a valuable resource as well!
We appreciate your support and your thoughtful feedback.
Best regards,
The Primera Team
Best Automatic Labeler I've Used
I've been using a manual, hand crank label machine for about a year. It has been great, but it is much more tedious in every aspect of the labeling process. From having to turn the handle for each label, to having to line them up perfectly, to taking so much time to switch out labels, you basically have to take the machine apart to swap on label rolls. I can across your labeling machine in my search and I tried to read as many reviews as I could. And from some of the reviews, I was worried about labels wrinkling or not always be applied to the bottles perfectly because some of my bottles are small, lightweight, and I sometimes I will fill label my bottles while they are still empty, making them either lighter. This machine is a beast! My only regret is not getting it sooner. This thing is FAST. It's way more accurate than the manual machine. And swapping out label rolls, thank you! Because the way you guys have it, it couldn't be easier. I can swap a roll of labels and be ready to go in seconds. I love the labeling machine! Thank you!
4. April 2026
Antwort von Primera Technology
Dear Andrew,
We really appreciate you taking the time to share such a detailed review. Thank you!
It’s great to hear how much of an upgrade the machine has been from your manual process. Saving time, improving accuracy, and making label changes quick and easy are exactly the benefits we designed it for, so it’s fantastic to know it’s delivering for you. We’re especially glad to hear it’s performing well even with smaller and lighter bottles—that’s often a key concern.
Your comment about wishing you had gotten it sooner means a great deal to us!
Thanks again for your support, and we’re excited to be a part of your workflow moving forward.
Best regards,
The Primera Team
Excellent service and technical support!
28. April 2026
Antwort von Primera Technology
Dear James,
We’re delighted to hear you had an excellent experience with both our service and technical support.
Your feedback means a lot to our team. Thank you for taking the time to share it!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Jorgie,
We’re happy to hear your experience was easy and fast. That’s exactly what we aim for.
Thanks for sharing your feedback and for choosing Primera!
Best regards,
The Primera Team
Quick turn around after ordering.
30. März 2026
Antwort von Primera Technology
Dear LeAnne,
We’re glad to hear your order was turned around quickly—that’s exactly what we strive for.
We appreciate you taking the time to share your experience!
Best regards,
The Primera Team
Helpful tech associate.
28. März 2026
Antwort von Primera Technology
Dear Dan,
We’re glad to hear our tech associate was helpful. Providing knowledgeable support is always our goal!
Thanks for sharing your feedback and for choosing Primera. It is appreciated very much.
Best regards,
The Primera Team
Super excited
Customer service is absolutely fantastic. I highly recommend Primera and also Fedex as courier company. Excellent service! I have not received my printer yet, but both companies update me frequently. I am excited
21. April 2026
Antwort von Primera Technology
Dear Wanda,
It’s wonderful to hear how positive your experience has been so far. Thank you for sharing!
We’re especially glad that our team has kept you well informed throughout the process, and we appreciate your kind words about both Primera and FedEx. Keeping you updated every step of the way is very important to us.
We’re excited for you to receive your printer and can’t wait for you to get started. Let us know if we can ever be of further assistance!
Best regards,
The Primera Team
We love your product it produces a…
We love your product it produces a quality image on our sugar cookies and has been a great resource of revenue.
28. März 2026
Antwort von Primera Technology
Dear Joel,
That’s fantastic to hear. Thank you for sharing!
We’re thrilled that your printer is producing high-quality images on your sugar cookies and contributing to your business’s success. It’s always great to hear how our products are helping customers grow their revenue.
We truly appreciate your support and wish you continued success!
Best regards,
The Primera Team
I received fantastic help.
20. März 2026
Antwort von Primera Technology
Dear Kristen,
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you received fantastic help — that’s exactly what we strive for with every interaction.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Best regards,
The Primera Team
Website easy to navigate
Website easy to use. Product information clearly labeled along with description and use. Helpful videos on how to maintain equipment and install parts. Customer service for Eddie printer has also been great!
16. April 2026
Antwort von Primera Technology
Dear Cynthia,
We’re so glad to hear you found our website easy to use and the product information and videos helpful—that’s exactly what we aim to provide.
It’s also great to know you’ve had a positive experience with our Eddie support team. We truly appreciate you taking the time to share this!
Best regards,
The Primera Team
They have communicated well for my…
They have communicated well for my missing ink order
Thank you
20. März 2026
Antwort von Primera Technology
Dear Somaya,
Thank you for your review and for your patience regarding the missing ink order. We’re glad to hear that our team has been communicating well and keeping you informed.
If there’s anything further we can do to assist or ensure everything is resolved to your satisfaction, please don’t hesitate to reach out.
Best regards,
The Primera Team
Great customer service
Great customer service. Fast shipping. Was quite disappointed with the speed of the 4202 unit, (replaced a 4102 publisher).
16. März 2026
Antwort von Primera Technology
Dear Gene,
Thank you for your review and for your kind comments about our customer service and fast shipping. We truly appreciate that.
We’re sorry to hear that the speed of the 4202 unit didn’t meet your expectations compared to your previous 4102 publisher. That’s helpful feedback, and we’d welcome the opportunity to better understand your workflow and see if there are any settings or optimizations that could improve performance for your specific application.
We’ve also alerted our Level 3 support team here at the factory, and they’ll be reaching out to you today with some suggestions. One example is ensuring the unit is connected to a USB 3.1 port instead of a USB 2.0 port. USB 3.1 offers significantly faster data transfer speeds, up to 10 Gbps compared to 480 Mbps for USB 2.0, which can make a noticeable difference in overall performance.
We look forward to working with you to get the best possible results from your system.
Best regards,
The Primera Team
Worth it
I love love, love our new printer. It allows us so much diversity and creativity. It’s going to make a huge difference in our product.
17. Dezember 2025
Antwort von Primera Technology
Dear Paris,
We love hearing this—thank you for sharing your excitement!
It’s fantastic to know your new printer is opening up more creativity and flexibility for your products. That’s exactly what we hope to deliver, and we’re thrilled it’s making such a positive impact for you.
We appreciate your support and can’t wait to see what you create!
Best regards,
The Primera Team
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