Prsnt Bewertungen 

Antwort von Prsnt

Vor 3 Tagen

Hi Dee,
We really appreciate you taking the time to share your experience.

Thank you so much for your lovely review! We’re delighted to hear that Winnie was able to provide support with your claim.
Your kind words mean a lot to us! 💙

Warmest regards,
The Prsnt Team

Antwort von Prsnt

Aktualisiert vor 4 Tagen

Hi Paula,

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our customer service team. Your kind words mean a lot to us, and we’re so glad you’re enjoying the Prsnt app too! 💙😊

Warmest regards,
The Prsnt Team

Antwort von Prsnt

Vor 4 Tagen

Hi Annabelle,

We really appreciate you taking the time to share your experience. 💙
Thank you so much for your wonderful review! We’re delighted to hear that we could resolve your issue quickly and provide the support you needed. Your kind words and recommendation truly mean a lot to us! 😊

Warmest regards,
The Prsnt Team

Antwort von Prsnt

Vor 4 Tagen

Hi there,

Thank you so much for taking the time to share your experience! We’re sorry the voucher link initially caused some frustration, but we’re delighted that Dan was able to resolve the issue quickly for you.

Your kind words are greatly appreciated and we’re so glad we could get everything sorted! 💙😊

Warmest regards,
The Prsnt Team

Antwort von Prsnt

Aktualisiert vor 4 Tagen

Hi Kanan,

Thank you so much for taking the time to share your experience. We’re delighted to hear that our team was able to resolve your voucher issue quickly and efficiently.

We really appreciate your kind words and are especially pleased to know that you’d choose Prsnt again when sending gifts to your friends and family. Your feedback means a lot to our team and motivates us to continue providing the best possible customer experience. 💙

Warmest regards,
The Prsnt Team

Antwort von Prsnt

Vor 4 Tagen

Hi Sophie,

Thank you for taking the time to share your experience with us.

We truly appreciate your kind review! We’re really pleased to hear that we were able to sort out your issue efficiently and that you found our team polite and helpful.💙

Warmest regards,
The Prsnt Team

Antwort von Prsnt

24. Aug. 2026

Hi Su,

We’re truly sorry for the distress and upset caused by our message. We completely understand why receiving a notification suggesting that your mother had sent you a gift would have been deeply upsetting, particularly given your circumstances.

The message was part of a promotional campaign, but we recognise that this does not excuse how insensitive it was in this context. We sincerely apologize for the hurt caused by this.

We understand from your review that you have also requested the deletion of your information. We’d like to make sure this is addressed promptly, but we haven’t been able to locate your request on our side. If you’re able to contact us directly at support@prsnt.co.uk , we’ll be happy to assist and ensure your request is passed to the appropriate team.

We’re taking your feedback very seriously and have shared it with the relevant team so that we can learn from this and improve our communications going forward.

We’re deeply sorry, Su, and appreciate you bringing this to our attention.

Warmest regards,
The Prsnt Team

Antwort von Prsnt

24. Aug. 2026

Hi Garreth,

Thank you for sharing your feedback. We’re genuinely sorry that our marketing campaign came across as insensitive and caused you frustration.

We understand your concerns, and we recognise that messages suggesting a loved one has sent you a gift can be deeply personal and may be upsetting in certain circumstances. We acknowledge that the wording of this campaign could have been more thoughtfully considered.

We’ve shared your feedback with our Marketing team and are reviewing the campaign to ensure that our communications are more considerate and appropriate going forward.

We’re sorry we got this wrong, and we appreciate you taking the time to call it out.

Warmest regards,
The Prsnt Team

Antwort von Prsnt

18. Aug. 2026

Hi Salma,

Thank you for sharing your feedback. We completely understand your frustration and we’re sorry for the confusion caused by the email you received.

We’ve since looked into the matter with our team and confirmed that the email was intended as a marketing message, but we acknowledge that the wording was misleading and could understandably have given the impression that a gift had been added to your account.

We’ve been in touch with you directly to clarify what happened and address your concerns. We really appreciate you bringing this to our attention, as feedback like yours helps us identify where our communication can be improved.

We’re sorry again for the experience and thank you for giving us the opportunity to make things right.

Kind regards,
The Prsnt Team

Antwort von Prsnt

18. Aug. 2026

Hi Liz,

Thank you for sharing your feedback. We’re sorry for the confusion and frustration caused by the notifications you received.

We’ve looked into this with our team and confirmed that these notifications were part of a promotional marketing campaign. However, we recognise that the wording could understandably give the impression that you had received a gift, particularly when clicking through to the app and finding nothing there.

We’re sorry that this was not made clearer and appreciate you bringing it to our attention. We’ve reached out to you directly so we can clarify the situation and address any concerns you may have.

Thank you again for your feedback, it helps us identify where we need to improve our communication and customer experience.

Kind regards,
The Prsnt Team

Antwort von Prsnt

7. Mai 2026

Hi Marian,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how disappointing it must have been not to redeem your voucher successfully.

When you initially contacted us regarding the issue with the voucher link, our team responded requesting a screenshot of the link so that we could investigate and assist further. Unfortunately, we did not receive the requested information until several days later, after which the promotional campaign had already ended and all voucher links had expired in line with the campaign terms.

We appreciate your point regarding the 48-hour reference in our earlier communication. This referred to the redemption window once a valid replacement voucher could be issued during the active campaign period. Unfortunately, as the campaign had concluded by the time we received the requested information, we were no longer able to generate or reissue vouchers.

We do understand your frustration and appreciate you bringing your experience to our attention. Feedback like this helps us review how we communicate timelines and next steps more clearly in future campaigns.

Kind regards,
The Prsnt Team