Psiexams Bewertungen 

If I could rate this with no stars, I would!! PSI is an absolute joke!!! The study material if you can call it that, does not even remotely match the test!! Customer service is worse!! They can not understand plain English!! They double charged my CC when I corrected them on it they tried to deny it!! The testing site is an absolute joke, ran by people who have no clue how to do their jobs.

I got married after i graduated school so my last name has changed and the test site would not accept my new license with my new name. My issue is that there should be some sort of accommodation for us to present a birth certificate to verify or even a portal for someone to be able to change their name in the system without having to wait for someone else to change it once we email them. It’s very unfortunate for someone who lives out of town to have to continue to come back and forth for being turned away because this is the second time i’ve been turned away from this test site. The process for a name change should not take 3-5 business days.

easy to schedule, friendly staff.

The exam prep is not state specific. It also doesn’t prepare you for the actual exam, the question aren’t formatted the same on the real exam

It was a waste of my money.

Very dissatisfied. Proctor made me do a whole hour environment check. I couldn’t stay focus do to all the time that was wasted and it caused me to fail. I let the proctor know it showed a certain amount of questions versus how many questions it was supposed to be. They proceed and told me to exit how and I couldn’t double check my work.

The PSI software crashed in the middle of my test. I tried to get back in but the software was glitched and I couldn’t. I called technical support and they were absolutely useless. Despite their software OBVIOUSLY being the problem, they failed my exam and now I have to pay a $200 fee to retake the exam I never got to finish in the first place. Fix your shit PSI what a joke. Any reasonable person would’ve said “sorry this happened let’s get you rescheduled for FREE”

It was very helpful and made me focus more while studying. It gave me a better understanding of what to expect on the real exam.

Stay away from their remote proctoring for exams. Every proctor is different, I was denied ADA accomodations, despite following thier process and being approved. The proctor also made me sit rather uncomfortably because they insisted that my office door be visible to the camera the entire time(my desk faces my doory), even though I demonstrated that it was LOCKED, nobody could enter. The proctor also insisted that a tattoo was jewelry. I can not remove a tattoo, it is absurd that I needed to prove it was a tattoo by licking my finger and showing the camera that it could not be removed. Their proctors are unprofessional and rude. I've taken 2 exams through them, and will NEVER do another remote proctor with PSI, they have no sense of customer service. Then, after completing my test, no pass/fail info displayed, I had to call them multiple times to get the results, was told they would reach out to follow up within 5 days, SURPRISE, that didn't happen. I had to call in repeatedly to get my result, then they reported to the state agency that I failed, despite scoring a 91% per the score report. Save yourself the time, frustration, and condescending treatment, use ANY OTHER PROVIDER you can. If you must test with PSI, go in person. They are the absolute WORST and based on how they treat customers, I'm amazed they are still in business. What a joke.

LOUD!! The instructor was listening to videos or watching something on his phone, you could hear. He crowded all of us together, when there was plenty of seating for us to spread out. The was constantly slamming shut, other people that were taking the test kept coughing. Just constantly distractions. He didn't offer any type of ear headphones. DO NOT COME HERE!!!!

Subject: Formal Complaint Regarding Treatment at PSI Boise Test Center and Request for Review

I am submitting this complaint regarding my experience at the PSI testing center in Boise, Idaho.

I arrived at the PSI test center on time for my scheduled examination and completed the required paperwork. During the check-in process, I was asked to provide my identification. Unfortunately, I had accidentally left my wallet and physical ID at home.

I immediately explained the situation to the PSI employee and told him that I had clear pictures of the front and back of my identification on my phone. I understood that he may have been unable to accept photographs of my identification under PSI's testing requirements. I therefore left the facility and immediately returned home to retrieve my physical ID.

I returned to the testing center as quickly as possible with my actual identification. By the time I returned, I was told that I was now too late to take my examination. I asked whether there was anything that could be done given that I had originally arrived on time, had only left to retrieve the required identification, and had returned with the proper ID. I also asked whether the time could be deducted from my examination or whether another reasonable accommodation could be made.

The employee refused to provide any assistance. I asked to speak with a supervisor, and he stated that he was the supervisor. I attempted to discuss the situation with him and find a reasonable solution, but he would not provide meaningful assistance.

Throughout this interaction, I remained polite and attempted to explain my situation. I did not threaten him or act violently toward him. I was frustrated because I had taken time away from work to attend this examination and did not believe the situation was being handled fairly.

When I was told to leave, I stated that I did not want to leave without first being given an opportunity to resolve the situation and take my scheduled examination. Instead of continuing the conversation or providing information about how I could appeal the decision, the employee contacted the police.

The employee then stopped communicating with me and would not provide me with his name when I asked for it. I found this particularly concerning because I was attempting to identify the person responsible for handling my examination and wanted to know who I could reference in a formal complaint.

The police ultimately escorted me from the building. I was also informed that I was banned from the location and that returning to the property could result in a trespassing issue.

I understand that PSI has identification and examination-security requirements, and I am not disputing the possibility that the employee could not permit me to begin the examination without acceptable identification. My concern is the way the situation was handled after I returned with my physical ID and attempted to resolve the problem.

I respectfully request that PSI management investigate this incident, including:

The circumstances surrounding my arrival and initial check-in.
Whether my return with the proper physical identification was properly considered.
Whether the employee followed PSI's customer-service and escalation procedures.
Why the situation was escalated to law enforcement when I was attempting to resolve the matter.
Why the employee refused to provide his name when I requested it.
Whether the permanent ban from the Boise testing location can be reviewed and removed.
Whether my examination fee can be refunded or my examination appointment reinstated without requiring me to pay another fee.
Whether I can be permitted to take my examination at the Boise location or another PSI location without being penalized for this incident.

I work in the union and am required to take this examination as part of my professional advancement. I had already taken time away from work to attend the scheduled examination, and losing the opportunity to take the test has created a significant inconvenience for me.

I accept responsibility for accidentally leaving my wallet at home. However, I made an immediate effort to correct the mistake by returning home, retrieving my identification, and coming back to the testing center. I believe the circumstances and the manner in which this situation was handled deserve a management review. so now im permentally banned fromm this location

I am requesting a written response explaining PSI's findings and what steps, if any, will be taken to resolve this matter.

Thank you for your time and consideration.

PSI is the absolute worst testing company you could ever possibly have the misfortune of working with. I’ve used most of them over the years. DO NOT try their online proctored test under any circumstance. Their parent non-profit, ETS is absolute trash. They've lost huge lawsuits regarding bad grading, false fails, racial misconduct, and the list goes on. They are costing me thousands of dollars giving me the runaround for 5-days to take an exam because their online exam failed to work. For the record I was only able to get to question number 4, but I got all 4 correct. The worst part is the Missouri Real Estate Commission only uses this provider for their broker tests. This trash company should not be an option, much less the only option. If you have a choice, use any testing company other than PSI or ETS. Then, there’s the customer service, which may be even worse than their online exams. They’re all 5,000 miles away and have absolutely no idea what they are talking about. Calling them will be an absolute waste of your time. I wish I could give PSI negative stars. They’ve earned it.

It is not clear what test you need to buy based on specific exams. 2 questions had wrong answers according to the study book

easy to book. great experience at the testing facility.

Taking the test at home was convenient, but the rules were so strict that it became stressful. Not being able to touch my face or deal with minor distractions actually made it harder to focus.

I Tried taking my cosmetology theory online my 4th time. I took my last three in person one in person sent me home because there system was down as i drive 1 hr 30… They are always so booked out so i tried online to get in sooner, There is no good directions to do it online no help at all I waited 1 hr for it to load untill i gave up. the customer service is so hard to understand and they are slow… I am so frustrated and it’s definitely been a long 5 months…

ABSOLUTE TERRIBLE SOFTWARE, If u are a company refrain from using them they are terrible my exam was at 7, i got in at 9 due to their in supporting proctors and terrible management. only shout out goes to jasmine from tech support who helped me a lot. terrible terrible terrible company and software.

Good luck getting ahold of anyone once there is an issue. I got sent to an overseas call center and was flat out told they will not help me. The issue was getting kicked off of a test. When I called on the 17th attempt I was informed that a Proctor must give a reason... guess what, there was no reason. The Proctor left no notes about anything. I was 11 questions in and it resulted in a score of 11 out of 80... failing obviously. Now the only response is to wait 30 days and pay for the test again. Its gross that so many companies and municipalities use this company for their testing. Make me judge the company that is using them as much as the company itself.

I recently took my Massachusetts Real Estate Salesperson examination through PSI’s online testing platform, and unfortunately, the experience was extremely frustrating.

After I reached approximately **30 questions**, the system began repeatedly throwing me out after almost every question. I immediately reported the issue to the proctor, who connected me with the PSI IT team. I spent approximately **20 minutes dealing with technical support** before I was able to return to the examination. By then, I had already lost a significant amount of my limited examination time.

The problems did not stop there. When I reached approximately **Question 48**, a large error screen appeared stating that I needed to contact PSI IT, along with a lengthy system error number. I acknowledged the message and continued with the examination because, in my experience, the examination clock does not simply give candidates back the time lost because of PSI’s technical problems. At one point, the system had taken me back to the home page and was asking me to log in again.

I reported the entire incident to PSI and requested that my examination be rescheduled because the technical problems were clearly outside my control. Instead, I was charged another **$56 rescheduling fee**. I find this extremely disappointing. When a candidate experiences repeated system failures during a high-stakes, timed examination, the candidate should not be financially penalized for the technical problems.

What is even more concerning is the explanation that the testing vendor does not permit a refund or rescheduling under these circumstances. From a candidate's perspective, PSI is responsible for providing a reliable examination platform and ensuring that technical failures do not unfairly disadvantage the person taking the exam. Outsourcing the testing platform or services should not mean that the candidate has to absorb the consequences.

These licensing examinations are already challenging and require candidates to manage their time carefully under significant pressure. Losing 20 minutes or repeatedly being removed from the examination can have a serious impact on performance. Candidates should be evaluated on their knowledge and ability—not on how well they can cope with an unstable testing system.

I have even taken the examination at a PSI in-person testing center, and unfortunately, I have still experienced issues with the PSI testing process. At this point, I am very concerned about the reliability and overall quality of the platform.

PSI charges candidates substantial fees to take these examinations. In return, candidates deserve a stable, professional, and dependable testing environment, along with a fair resolution when technical problems occur.

I hope PSI seriously reviews its online examination platform, its technical support process, and its policy regarding time lost because of system failures. Candidates should not have to pay additional fees or sacrifice their examination performance because of problems with the testing system.

This is not simply about one difficult examination experience. It is about providing candidates with a fair and reliable testing environment for a high-stakes professional licensing examination.

The testing room was a little to cold but staff was wonderful