Been a customer of the product since 2017 and have seen the website and payment mechanism change quite a lot. Our last order was via the website using our iPad and a normal browser. The performanc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My ferret loves Purrform. Lots of variety in flavours and treats and always good availability. I had one order where an incorrect item was sent, and getting this replaced was really easy. Customer se... Mehr ansehen
Unternehmen hat geantwortet
My two Maine Coons were fed Purrform by Breeders. I have continued this and they are now 3 years. Their is favorite is Rabbit. Company is very reliable as somebody who picks hers up from Purrform I... Mehr ansehen
Unternehmen hat geantwortet
I have a Bengal kitten and have now ordered my second lot of Purrform kitten food. He loves it and quickly clears the dish. I use small plastic tubs to create the correct portion and refreeze so it’s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We believe that the benefits of a natural complete Raw cat food meat and bone diet far outweighs those associated with cooked and dry food. It is now widely accepted by many animal and veterinary professionals around the world that a raw food diet can have many health benefits over processed food. Your cat is able to digest and utilise the ingredients in raw food as this replicates what it would eat in the wild.
Kontaktinformationen
PO Box 604, WD5 5BP, Abbots Langley, Vereinigtes Königreich
- 0800 909 8099
- enquiry@purrform.co.uk
- purrform.co.uk
4,6
Hervorragend
333 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Purrform experience great
Purrform experience great, but the food is just not well received or liked by mine, so hence a 3 star. The service was 5 star and the products appearance, texture etc, but just not palatable for my super fussy feline, unfortunately 😕
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for taking the time to leave your review, and for your kind comments about our service and the appearance and quality of the products.
We’re sorry to hear that your cat hasn’t taken to the food. In many cases, cats can be quite particular when changing diets, and a gradual transition is often key to acceptance—especially for fussy eaters. Introducing the food slowly alongside their current diet over a period of days (or longer if needed) can often make a significant difference.
If you would like any guidance on how best to transition your cat, or tailored tips for fussy feeders, please do reach out to our Customer Services team who will be very happy to help.
We really appreciate your feedback and support.
Absolutely love purrform
Absolutely love purrform. We’ve been buying direct for about two, maybe 3 years now. We buy the ones in the pouches and it’s fantastic quality. The cats love it. I love that I can schedule delivery in advance, and we’ve never had a problem getting the food as ordered. Customer service has been great, though I’ve only needed it once.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful review and for being a loyal Purrform customer for the past 2–3 years. ❤️
We're delighted to hear that your cats love our food and that you've been happy with the quality of our pouches. It's also great to know that our scheduled delivery service has made things easier for you and that your orders have always arrived as expected.
Thank you as well for your kind words about our customer service team. We're pleased that when you did need assistance, we were able to help.
We truly appreciate your continued support and look forward to keeping your cats happy and healthy for many years to come. 🐾
My fussy little beasts actually eat…
My fussy little beasts actually eat it!! I used Luna and me and the girls both loved it to begin with, but disliked ALL their other flavours. I tried a couple of other options (Fresh/raw) and they both turned up their noses. Purrform offer Rabbit - wow, they absolutely love this flavour and now whine if they don't get their dinner on time.
Delivery came exactly as expected, everything was still frozen and well packed in material I could 100% recycle - the tubs are neat and don't take up masses of space in the freezer. And did I mention, my cats actually enjoy it???!!!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your fantastic review! 💛
We absolutely love hearing from fellow owners of "fussy little beasts" — and we're thrilled that Rabbit has been such a hit with your girls! It's always rewarding to hear that cats who have turned their noses up at other foods have found a flavour they genuinely look forward to.
We're also pleased that everything arrived exactly as expected, frozen solid and packaged in recyclable materials. We know freezer space is precious, so it's great to hear the tubs are working well for you too.
Most importantly, though, we're delighted that mealtimes have gone from a challenge to having two impatient dinner supervisors reminding you when it's time to eat!
Thank you for choosing Purrform and for taking the time to share your experience. Please give your girls a fuss from all of us! 🐾
so good for allergies
I have 5 ex-ferals one of whom has a range of allergies including salmon oil which is in all pouched food, so raw food was the only option. What one gets, they all get which might seem a bit expensive but what a difference. No more waste, no allergic reactions, full bellies and empty dishes. Worth every penny.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful review!
We're delighted to hear that all five of your ex-ferals are enjoying their meals, especially your allergy-prone cat. Finding a suitable diet when food sensitivities are involved can be such a challenge, so it's fantastic to know that Purrform has helped eliminate the allergic reactions while keeping everyone happy and satisfied.
There's nothing better than seeing clean bowls, healthy cats and no food waste! Thank you for trusting us to feed your feline family, and for taking the time to share your experience.
Give all five of them a gentle fuss from us! ❤️
I have two kittens and they absolutely…
I have two kittens and they absolutely love the food, it fills them up so therefore unlike processed foods im not constantly feeding them, at present they have set mealtimes 3 x per day. Very happy with product
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for your lovely review! We're so pleased to hear your kittens are enjoying their Purrform meals and staying satisfied between feeds. It's great to know their set mealtimes are working so well.
Thanks for choosing Purrform!
The only food my cat will eat!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for your lovely review! We're so pleased to hear that Purrform is the only food your cat will eat. There's nothing better than knowing we're helping keep even the fussiest cats happy and well-fed. Thank you for your support!
I started getting purform, to feed my cats better
I started getting purform, when my cats were kittens and they have thrived on it, there are some flavours they don't like too much, but they have shiny coats, and are very active, I would recommend purform.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful review!
We're delighted to hear that your cats have been enjoying Purrform since they were kittens and that they have thrived on our food. There's nothing better than hearing about happy, healthy cats with shiny coats and plenty of energy!
We completely understand that every cat has their own preferences when it comes to flavours, and we're glad you've been able to find options that work well for them overall.
Thank you for your continued support and for taking the time to recommend us. We really appreciate it.
My British shorthair cats will not eat…
My British shorthair cats will not eat any other brand of raw food. The sachets are just so easy to use and the tubs are great if you have more than 1 cat. Delivered on time and perfectly packed. My cats have been eating purr form for 11 years and love it. No smell in the litter box and their coats are incredible. A brilliant product
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your lovely review! 🐾 We’re thrilled to hear your British Shorthairs have been enjoying Purrform for 11 years – that’s such a wonderful milestone. We’re delighted your cats’ coats are shining and the litter box stays fresh. We really appreciate your support and kind words!
If cats could shop
After having a poorly cat who needed a house visit i learnt that not all raw food is good for him and started him back on purrform almost daily. I bought lot's of chicken and beef from supermarkets and froze and defrosted it myself and feed it to him.Big mistake our frozen chicken is meant to be cooked and our freezers do not reach cool enough temperatures to freeze,defrost then eaten raw. Purrform foods fit all the criteria for this,they have lots of different flavours, and the pouches don't take long to defrost at room temperature 20/30mins. Delivery is excellent as you can choose a date suitable for yourself.
I have been using the purrform foods for
6 years now and said puzz cat is strong and healthy, its a diet that offers lots of benefits for coat ,bones, teeth ,and general wellbeing, no smelly litter trays so its win win. 10/10 from myself and theo.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your lovely review and for sharing Theo’s journey with us.
We’re so pleased to hear he is now strong, healthy, and thriving on his Purrform meals after such a worrying time. It means a great deal to know that our food has been a trusted part of his routine for the past 6 years.
We’re also really glad you highlighted the importance of properly prepared raw feeding, as well as the convenience of our portion sizes and delivery service.
A huge thank you from all of us at Purrform — and a special cuddle for Theo too 🐾
Excellent product and service.
Arthur has been enjoying his Purrform raw food for nearly 10 years now. It all gets eaten, we never throw any away, and the vet says Arthur is in excellent condition and very healthy. I put the order in when needed, the service is very reliable, and it turns up on time. An excellent service and product.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your lovely review and for your continued support over so many years.
We’re delighted to hear that Arthur has been enjoying his Purrform meals for nearly a decade and is still in excellent health — that’s exactly what we strive for. It’s also great to know you’ve found the service reliable and consistent over time.
We really appreciate you taking the time to share your experience, and we look forward to continuing to feed Arthur for many years to come.
Fed with Purrform since a kitten.
Our Siamese cat was fed with Purrform products by his breeder when he was a kitten and we have continued with the product ever since (8 years now), and he is a fit healthy cat ( although he occasionally supplements his meals with freshly caught mice and baby rabbits! )
The staff at Purrform are always helpful if I have any queries and my orders are processed and dispatched promptly . Great care is taken with packaging so the packs arrive fully frozen , so there are no worries about the quality of the product. I wish Purrform had been around when I had my first cats in the 1970s and subsequent cats, as I am sure they would have lived longer and healthier had they been fed Purrform products rather than the tinned stuff they were fed in those days.
Thankyou Purrform!
Fan James
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear your Siamese has been enjoying Purrform since kittenhood and is doing so well after all these years.
We also really appreciate your kind words about our team and packaging — we put a lot of care into making sure every order arrives in the best possible condition, so it means a lot to hear that reflected back.
Thank you again for your continued support over the years, and for sharing your experience.
Absolute Trash – Harassed Over a Discount Coupon!
I am beyond disgusted with the "support" team at this company. I’ve been a loyal subscriber, but after what happened, I am cancelling everything.
I placed my order using a valid 10% discount code provided in their own promotional email. The payment went through, the order was confirmed, and I thought that was it.
The "Support" Nightmare
I received an email from a representative who was incredibly rude. They told me that the discount "shouldn't have worked" for the specific food I bought. Instead of just honoring their own mistake, they:
• Demanded I pay the discounted money over the email or cancel my cat's food shipment.
Unbelievable Audacity: I have never had a company mail me to beg for more money after a transaction was already finalized. It is unprofessional and frankly desperate. To insult a customer’s financial situation because your website accepted a discount code is a new level of low.
Warning to pet owners: They don't care about your pets; they only care about clawing back every cent, even if it means bullying you over their own technical errors.
Save your sanity and your money—buy your cat food literally anywhere else.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Dear Sowmya,
Thank you for your feedback. We are very sorry to hear that you feel disappointed with your experience and would like to clarify the situation.
This discount code was specifically limited for new customers and one per household. Our records showed that this was not your first order with us.
The only reason you were able to redeem it, is that you had created an additional customer account, using the same address as an existing account. As outlined in our Terms & Conditions, only one customer account is permitted per household/address, so the voucher should not have been used in this instance. Any additional accounts created at the same address are not eligible for new customer discounts.
Therefore, we contacted you to explain the situation and offered the option to either pay the remaining balance, or cancel the order.
We understand that being contacted after placing an order can be frustrating, but the communication was simply intended to resolve the incorrect use of a one-time promotional offer, that had been incorrectly processed.
However, we do recognise and accept responsibility, that the possibility to create an additional account at the same address, is something we need to review internally, to prevent future issues with yourself, or other customers.
In recognition of this, we did contact you directly to discuss the matter further and work towards a fair resolution of the situation.
As a company, we do run many promotions and regularly offer discounts to both new & existing customers, to ensure that everyone across the board, can benefit from these.
It is of course, never our intention to cause upset or offence, and we are sorry that the communication was received that way. We hope you can appreciate the situation, under the circumstances.
We value honest feedback and always aim to handle issues professionally, while also ensuring promotions are applied fairly and consistently, for all customers.
Excellent people from whom to order…
Excellent people from whom to order kitty supplies. I highly recommend purrform.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your kind words and recommendation! We’re delighted to hear that you’ve had a positive experience with us. It means a lot to the whole team, and we’re so pleased to be helping keep your kitty happy and healthy 😊
product recommended by Breeder
product recommended by Breeder. Our Ragdoll Kitten Loves it. No mess, No waste. Delivery is prompt. No problems with this food. Would Recommend.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your lovely 5 star review!
We’re absolutely delighted to hear your Ragdoll kitten is loving the food 🐱💛 and that it came recommended by your breeder. Even better to know there’s no mess, no waste, and that delivery has been prompt and smooth.
We really appreciate your recommendation and kind words—it means a lot to us!
Wishing you and your kitten lots of happy, healthy mealtimes 🐾✨
Best raw brand out there!
Firstly, products are great - I’ve tried various raw brands over the years and my fussy cats consistently (since 2020!) enjoy the various Purrform rabbit flavours. Having a reliable raw food they’ll eat is so important to me as it keeps my boys IBD under control, his quality of life is so much better since I switched to raw.
Secondly, the service is brilliant; never had a problem with delivery, and when I messed up the date I’d requested Sam managed to fix it for me really quickly, straight after a bank holiday when I’m sure you were all really busy.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Hi Victoria, Thank you so much for your wonderful review and for your continued support since 2020.
We’re absolutely delighted to hear that your boys continue to enjoy our rabbit range, especially as we know how challenging it can be to find a raw food that suits fussy cats. It’s incredibly rewarding to know that feeding raw has helped keep your cat’s IBD under control and improved his quality of life — comments like yours truly mean a great deal to us.
We’re also very pleased to hear that you’ve been happy with our service and deliveries, and we’ll be sure to pass your kind comments on to Sam as well. We always do our best to help wherever we can, so it’s lovely to know this made a difference.
Thank you again for taking the time to leave such thoughtful feedback. Give your boys a cuddle from all of us here at Purrform!
Our cats that like raw food will not…
Our cats that like raw food will not eat anything eles
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thanks for your feedback!
We’re really glad to hear your cats are enjoying the raw food so much—it’s always a good sign when they won’t accept anything else. Cats can be quite particular, so it’s great that you’ve found something they truly love.
If you ever decide to introduce new flavours or need any advice on variety and balance, feel free to get in touch—we’re always happy to help.
My cat used to struggle with shop…
My cat used to struggle with shop bought standard packet food, adapted to the raw food very well and most mornings clears his dish in one session, delivered to suit your schedule, reasonable price, my cat loves all we have tried so far
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for your lovely review — we’re really pleased to hear your cat has adapted so well to the Purrform and is enjoying every bowl!
It’s great to know the delivery suits your schedule and that you’re happy with the value too. We’re especially glad to hear your cat is clearing his dish each morning — that’s exactly what we love to see.
If you ever have any questions or would like help trying new varieties, just let us know.
Fab company
Fab company. Really quick delivery. I had a issue with my order ( my fault ) and they sorted it mega fast. So thanks guys. Can't wait to order again.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your kind words! We’re really glad to hear your order arrived quickly and that we could sort things out for you without any hassle. It means a lot to us that you took the time to share your experience. We look forward to your next order! 😊
My Burmese has been on a raw food diet…
My Burmese has been on a raw food diet for about 18 months now. She is very picky but really enjoys the premium flavours.
The pouches are expensive but good quality.
I used to buy the same product from a local shop but they were very rude and delivery was hit and miss so I decided to buy directly from the supplier and haven’t looked back.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Hi Julie,
Thank you so much for your lovely 5-star review!
We’re really happy to hear your Burmese is enjoying the premium flavours and doing well on a raw diet, especially as a picky eater—that’s always great to hear.
It’s also lovely to know that ordering directly from us has made things smoother and more reliable for you. We really appreciate you sticking with us.
Thanks again for your support and kind words—it means a lot.
Cats love the food I love fast and…
Cats love the food I love fast and reliable service
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thanks so much for sharing your experience!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.