Quadient UK Limited (Formerly Neopost UK Ltd) Bewertungen 

There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monitored the situation until it was resolved. With his help we paid the correct amount. More important was Paul's good attitude and rapidity of response -- a true pleasure to work with!

I contacted Quadient with an enquiry and they got back to me very quickly. Isabelle was very helpful and resolved my query efficiently and with patience and understanding.

Have regular contact with Diane at Quadient and have always received excellent customer service. She is always very helpful and professional at all times

Jack was very efficient in reaching out as our lease expired and arranging the renewal. I have always found Quadient efficient and courteous especially when we had a problem with the machine which was fixed within a couple of days.

Kellie is always very friendly and knowledgeable but not at all pushy. She advises which offers are available but is never pushy or annoying.

very quick response and understanding of my problem

Our contact person is Paul Bassett and we always get a good and speedy service from him.

Louise Everett, our Account Manager, is always helpful and considerate whenever we have any queries. Nothing is too much for her

Farida - good service

We had an issue with our reporting on the franking machine - Lisa was very helpful and took the time to understand the issue and do her best to help us resolve it on the call - she later called us back to make adjustments to the machine to correct the reporting process

Had a problem with our monthly figures due to Quadient system having had an update.
I spoke to Teagan who was extremely helpful and patient as I had to reinstall something on our franking machine that I had not done before. Teagan also followed up with some missing information by e-mail after our call - 10/10 for Teagan's helpfulness.

Ms Louise Everett is alway very helpful and always trys to find us the best deal available

Louise Everett is my client manager and she is fantastic. Exactly what you look for in service, she's friendly, attentive, personable and has a wonderful manner about her. In business she will always go out of her way to manage any requests and the communication is faultless. I look forward to our monthly calls!!

I have telephone several times today and no matter which number I pressed, I got a recorded message asking if I wanted to re-set something and it did not give me the option to speak to anyone. I am trying to navigate you new dashboard, however today it was not working correctly. I went on line and was dealt with by Farida, who was helpful, however, I did not resolve my issue.

Excellent customer service from "Paul Bassett" as always,
We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies.
Paul is so, friendly & knowledgeable he goes above and beyond, any queries and he is there to talk it through.
A huge 10/10

We just had a new lease of our franking machine through Quadient, whom we have been a client for the past 3 years. The whole team has been very professional, efficient, and proactive in answering any questions. Paul Thorpe is our account manager, and understood all the questions we had and provided the solution we needed. The communication has been very good and clear from the whole team. We are pleased to continue on this journey.

Quickly answered.
Account updated quickly so I could run my monthly report on postage costs per department.

Having a named person (Diane Metcalf) to contact makes a difference to great customer service. She has been amazing answering any questions or issues that have arisen and they have been resolved promptly