Despite the site being fully automated (no human voice) the experience was trouble free from beginning to end. Everything explained fully (what was and what wasn't covered). Price was much improved on... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Mehr ansehen
Unternehmen hat geantwortet
Our initial payment did not go through as the card had expired and we didn't realise. We then went through the rabbit hole. I changed card details three times on the non human "Customer service Site"... Mehr ansehen
Unternehmen hat geantwortet
Very good price compared with previous insurer who in my opinion are in danger of pricing themselves out of the market!! RAC insurance some £300 less for same degree of cover & very easy set up onlin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktinformationen
Vereinigtes Königreich
- rac.co.uk/insurance
4,4
Hervorragend
18 613 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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straight forward application form
10. August 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
No route to accepting amended quote
The website didn't display their amended quote, so I couldn't accept it online and had to keep phoning to repeat the story of why the amendment was needed, then again being told to accept it on the website, which it never could. Eventually gave up. They then wanted to charge an admin fee for cancelling the policy (now our only option), although they did waive this when threatened with a formal complaint.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von RAC Car Insurance
Hi Dave,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the frustration you experienced trying to update and accept your quote online. Having to call multiple times to repeat your story is far from the smooth service we aim to provide.
I completely understand why you chose to cancel your policy after dealing with those website issues. I am glad our team waived the cancellation fee for you, but I am sorry it took the threat of a formal complaint to get that sorted out. That certainly isn't the experience we want you to have with us.
I truly appreciate your patience, and I hope we can offer you a much better experience in the future.
Leanne
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Smooth change over from my previous…insurer
Smooth change over from my previous insurer , and at a reasonable price.No hassle.
11. August 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
The price was good same coverage of…
The price was good same coverage of last year but a little cheaper every little helps nowadays straight forward no hassle on renewal I wonder how much it will be next year ? Well done RAC.
6. August 2026
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
NOTHING MORE THAN A CON COMPANY
NOTHING MORE THAN A CON COMPANY. I WOULD SUGGEST ANYONE USING THEM FOR CAR INSURANCE GO SOMEWHERE ELSE. I wanted the new policy to run from the 14th August, and they started it on the 20th. I was not prepared to drive on the road for six days without insurance. I put my wife down as the second driver, and they said I hadn't. I have the filled-in form correctly and have a copy. My policy all of a sudden went up over £200. There are many reputable companies out there, and the RAC is certainly not one of them and is very unhelpful. Basically I was treated like a liar. They are the liars, and as a pensioner, I feel very frustrated and now feel anxious about what's just happened to me. I cancelled the policy, and they have taken a large amount of money off me; they call it administration fees. They are just out to take money off two pensioners and I will know go the ombudsman.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von RAC Car Insurance
Hi Phill,
We’re sorry to hear about your experience and understand how frustrating and upsetting this situation must have been.
Policies are set up based on the information provided through the site used to purchase the policy. Customers are asked to check these details carefully for any discrepancies before completing the purchase, as making changes to the policy after it has been purchased can result in a change to the premium.
We’d really like the opportunity to look into what happened in your case, including the policy start date, additional driver details and the charges applied. Please send us your policy details to socialresponders@bglgroup.co.uk so we can investigate this further for you.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Car insurance is a bloody racket tbh…
Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well known brands.
Used a comparison site but there were no nasty surprises when I completed the purchase on the insurers website.
4. Mai 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Straight forward
Straight forward - no hassle - easy to understand and
price stability.
1. August 2026
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Disgruntled
I wanted to get RAC standard policy but kept getting chat line.How difficult can you make buying a polacy
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von RAC Car Insurance
Hi Robert,
I'm really sorry you had a frustrating time trying to buy a policy. Buying cover should be quick and simple. I completely understand how annoying it is to get stuck in chat loops. We want to get this sorted for you right away.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
I liked how easy it was to continue my…
I liked how easy it was to continue my insurance with you, I dislike how I am badgered by emails asking how you did. No one has experience as to how an insurance works until they have a prang and need it, until then there is no need to ask ‘how was your experience’. Target those that are making a claim, not those that are not, we only need insurance to allow us to buy road tax it is a legal requirement, unless one has a prang!
27. Juli 2026
Antwort von RAC Car Insurance
Hi
Thank you for taking the time to share your feedback with us.
We are glad to hear that you found continuing your insurance with us so easy, but we completely understand your frustration regarding the automated review emails.
Thank you for taking the time to share your feedback with us.
You make a very fair point about the customer experience when setting up or renewing a policy versus when making a claim. We send these invitations to help ensure our setup process remains clear and straightforward, but we certainly do not want you to feel badgered by constant reminders. Your feedback regarding the volume and frequency of these emails has been noted internally as we work to improve our communication processes.
Leanne
RAC member but premium high
Having been a member of the RAC for several decades, plus a clean license for 50 years, this counted for nothing when asking if they could reduce the renewal premium from the annual hike. RAC could reward loyal members who have a proven safe driving track record.
27. Juli 2026
Could not renew on line so had to ring…
Could not renew on line so had to ring and sit in a queue. Savings could be made elsewhere but were negligible so decided to stay.
6. August 2026
Antwort von RAC Car Insurance
Hi Christopher,
Thank you for taking the time to share your review.
We are sorry to hear that you were unable to complete your renewal online and had to wait in a queue to speak with us. We know how valuable your time is, so we apologise for the delay and frustration this caused.
That said, we are very glad you decided to stay with us for another year! We really appreciate your continued loyalty, and your feedback regarding the online renewal process has been passed to our team to help us improve the system going forward.
Leanne
Painless easy to do experience
Painless easy to do experience, value for money with no hassle whatsoever.
11. August 2026
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Hi,
Thank you for leaving us a review!
We are delighted to hear that you found the process of joining us so quick and easy. As a well-known brand, providing a reliable and seamless service for our customers is always our top priority, so your positive feedback means a lot to us.
Tahara
It was easy to get the cover
11. August 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Direct answers to any question
6. August 2026
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
great service and great prices which…
great service and great prices which meant i didn't have to shop about
6. August 2026
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
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