The mobile watch has given our family great peace of mind as we can track exactly where mum is on the mobile app and can also see how active she has been with the step counter. Highly recommend. Servi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
At our initial enquiry the member of staff was very clear and very helpful. The user's experience has being very good - following a fall at home there was an immediate response. I would recommend R... Mehr ansehen
8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Mehr ansehen
Unternehmen hat geantwortet
I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Mehr ansehen
Unternehmensdetails
- Anbieter von Schutzausrüstung
- Notruftelefon
- Häuslicher Pflegedienst
- Haushaltshilfe
- Altenpflege
- Telekommunikationsausrüster
Vom Unternehmen geschrieben
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Vom Unternehmen geschrieben
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Kontaktinformationen
3 Redburn Square , BT18 9HZ, Holywood, Vereinigtes Königreich
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Hervorragend
723 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great alarm - great service
I can unhesitatingly recommend the Radius Connect service. It is exactly what I need at an affordable price. The alarm is simple to operate and gives me confidence - on both sides of the border.
28. Juli 2025
Unit obviously faulty and no one to help
Got device 3 weeks ago and can not get it to work despite several attempts and contact with office. I’ve been told 3 times someone will ring me and I’m still waiting. Not impressed!
3. Juli 2025
Antwort von Radius CONNECT24
Hi Jennie,
We're very sorry to hear about your experience and sincerely apologise for the delay in getting back to you. Please rest assured that we are looking into your request and a member of our team will be in touch with you as soon as possible to help resolve the issue.
Thank you for your patience and bringing this to our attention.
Best regards,
Roma
Worst after service ever
My brother had got a watch with alarm from this business,watch came and one strap was hanging off,looked like it had been a returned item...watch not working .and was told engineer would phone ...1 week later still no phonecall,....watch will be sent back
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Radius CONNECT24
Hi Desmond, We're very sorry to hear about your brother's experience. This is certainly not the level of service we aim to provide. Could you please let us know your brother's name so we can look into this as soon as possible? You can email us at enquiries@radiusconnect24.com or call us on 02890 397103. We want to make things right and resolve this issue promptly. Thank you for bringing it to our attention.
Kind Regards,
Roma
The lady I spoke to was lovely and…
The lady I spoke to was lovely and answered all my questions. She advised me of the process and the cost etc and made everything straightforward.
8. Juli 2025
Staff very helpful
Staff very helpful. Watch alarm gives great peace of mind. Very easy to use
12. Juni 2025
Excellent Service from Radius
This was an extremely easy process when purchasing the watch monitor for my mother. I had looked at numerous companies, but in the end decided to go with Radius as they were a local NI company which I felt was important should my mother ever need to have the support of the team in the event of a fall or accident. It was a simple order online, and then good email support from David in the team, providing me timely advise as to when I would receive the watch. Item was dispatched the day after ordering, fully loaded with all our personal email and phone numbers (for 4 people), and received with 3 days of ordering. The verification process on receipt was also extremely easy. Gives both my mum and ourselves peace of mind that she has the support 24/7 if she needs it.
24. Juni 2025
Immediate answer and assustance
19. Mai 2025
Ease of set up
9. Juni 2025
Peace of mind
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality of fitbit or galaxy smartwatches. Offers security for wearer and family but smartwatch is missed.
16. April 2025
Nice watch, poor courier.
Please use Royal Mail tracked delivery for something as important as this. The Courier simply threw the package over the garden gate where it lay in the grass until spotted. No attempt to deliver to the door.
20. Mai 2025
Antwort von Radius CONNECT24
Hi Mr Lyttle,
Thank you for your feedback, and we're very sorry to hear about the poor delivery experience. This is certainly not the level of service we expect from our courier partners. We will be passing your comments on to the DPD local depot to ensure they handle future deliveries with greater care.
That said, we’re pleased to hear that you like the watch. We can see it’s connected—please could you press the button on the watch to test its functionality? If you have any issues or further questions, don’t hesitate to get in touch. We're here to help and ensure you're fully satisfied.
Best regards,
Roma @Radius Connect24
That there's always someone on the other end to help you get the help you nee
Right from the very start when I enquired about purchasing this item I was told exactly what to do to obtain the bleeper, what the payments would be and how to use it. I ordered one and it arrived within 2/3 days of ordering. I am extremely happy with it and it gives peace of mind and if anything happens to me I just have to press the button, which I wear round my neck, and I'm in touch with someone who can help me, especially if you live on your own like I do.you
15. Mai 2025
Would Recommend…
Arrived quickly with comprehensive instructions to set up. With help from younger generation swapped necklace for wrist strap. Easy to wear and speaker loud enough to hear in most locations of our home.
19. April 2025
Seamless set up and installation
29. April 2025
Ordered item on 6/5/25 with 2 to 3 day…
Ordered item on 6/5/25 with 2 to 3 day delivery. Not only no delivery or updates as to progress of delivery when I contacted radius connector to confirm order was with courier they were unable to verify
4. Mai 2025
Antwort von Radius CONNECT24
Dear Mr Mitchell,
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.
We're sorry that you did not receive tracking information as expected. Once your order was dispatched, you should have received both an email from DPD and a text message with delivery details. We understand how frustrating it can be to wait without updates, and we truly regret the confusion this caused.
We can confirm that your order was dispatched on Friday and successfully delivered on Monday morning, 12/05/2025 at 10:33:49. We apologise for the delay and any uncertainty it created.
Please ensure your system is plugged in and run a test call to confirm everything is working as it should. If you have any questions or need further assistance, don’t hesitate to reach out — we’re here to help.
Kind regards,
Roma @ Radius Connect 24
Unit arrived as planned
Unit arrived as planned. Easy self installation with prompts from the unit. Great response from Julie-Ann when I did first test. All very reassuring. So glad I have got this installed.
7. Mai 2025
Bewertung ohne vorherige Einladung
Felt very reassured first time I…
Felt very reassured first time I accidentally used it and it was answered straight away
8. April 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.