Rail Europe Bewertungen 101 581

Antwort von Rail Europe

1. Okt. 2025

Hello Ulla,

We really appreciate your feedback. It’s great to hear that our support made your booking easier - we’re always here to make the journey planning side as clear and stress-free as possible.

Antwort von Rail Europe

1. Okt. 2025

Hello Guenter,

Thanks so much for sharing this. We’re happy to know that the search and booking process worked efficiently for you, helping you get on with your travel plans without any hassle.

Antwort von Rail Europe

1. Okt. 2025

Hello Eik,

Appreciate you taking the time to provide your valuable feedback.

Please note that we no longer accept PayPal as a payment method. However, we do support most major debit and credit cards for online payments. For a full list of accepted payment methods, you can refer to the link below:

https://help.raileurope.com/article/41479-which-payment-options-can-i-use

That said, we will definitely share you feedback with the relevant team for their consideration. Should you have any further queries, please don't hesitate to create a support request, and one of our Customer Service Representatives will be happy to help you. To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".

Antwort von Rail Europe

25. Sept. 2025

Hello Lea,

We're genuinely sorry to hear about your experience, and we fully understand how upsetting it must have been to miss your connecting train and incur additional expenses.

We understand that you’ve already been in touch with our Customer Service Team, but unfortunately, without knowing your full name, email address or booking reference, we’re unable to link this review to a specific case or offer a more detailed response here.

While we completely respect your right to share your experience, referring to the service as “absolute garbage” without allowing us the chance to address the matter fully and transparently makes it difficult for us to engage in a constructive way.

In general, a 50-minute transfer time is considered sufficient by the rail operators, who determine these schedules. That said, we know delays can happen, and we always aim to help when they do within the scope of what’s possible.

If you feel the issue wasn't resolved adequately in your earlier communication, we’d be glad to review it again. You're welcome to reply to the existing case or provide your booking reference so that we can better understand what happened.

We appreciate your feedback and hope to have the opportunity to clarify and assist further.

Antwort von Rail Europe

22. Sept. 2025

Hello Cornelia,

Thanks for your comment! We’re happy to hear that your booking and payment experience was smooth. Making your train travel planning seamless is what we strive for.

Antwort von Rail Europe

18. Sept. 2025

Hello,

Appreciate you taking the time to provide your valuable feedback.

Note that we have partnered with booking.com, which seamlessly connects millions of travellers with a variety of transportation options and wonderful places to stay, including houses, hotels, and much more. By default, whenever you search for a journey on our website, your search results appear on a new page, while the current page loads booking.com. To avoid being redirected to booking.com, simply disable the ‘Explore places to stay’ button at the bottom of the search tool.

Regarding the page loading issues, this can sometimes happen due to outdated browser cache or cookies. We recommend clearing these regularly to ensure the website functions smoothly. For the best experience, we also suggest using Chrome or Safari, as our site is optimized for these browsers.

Lastly, your suggestion to allow searching for an entire journey while reserving only part of the route is a great one. We’ve shared this with our team for review and consideration.

Antwort von Rail Europe

17. Sept. 2025

Hello Romy,

Thank you for sharing such detailed feedback. It’s wonderful to hear you found a good fare for your Paris–London journey and that booking from home with electronic tickets worked perfectly for you. Knowing the process was smooth and convenient makes us just as happy.

Antwort von Rail Europe

16. Sept. 2025

Hello Steffen,

Glad to see your positive review. Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates.

Antwort von Rail Europe

16. Sept. 2025

Hello Konstantinos,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

15. Sept. 2025

Hello Hartmut,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

15. Sept. 2025

Hello Andreas,

Thanks a lot for your feedback. We’re glad to hear booking was easy for you - that’s the experience we want every traveler to have.

Antwort von Rail Europe

12. Sept. 2025

Hello Anna,

Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!

Antwort von Rail Europe

Aktualisiert am 11. Sept. 2025

Hello Nana,

We’re very sorry to hear that you experienced difficulties while booking through our website. We understand how challenging it can be when things don’t work smoothly, especially when you’re trying to make important travel arrangements.

Occasionally, performance issues can be caused by outdated browser caches or cookies, which may interfere with how the website functions. Clearing these regularly can help improve the browsing experience. For optimal performance, we also recommend using Chrome or Safari, as our website is best optimized for these browsers.

That said, we’ve checked our system and can see that your booking was successfully completed. We also noticed there were no attempts to contact our Support Team during the process. Please know that we’re always here to help if you experience any difficulties. Our team is ready to assist you and make your booking experience as smooth as possible.

To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".

Thank you for sharing your feedback. It’s valuable to us as we continue working to improve our website and booking tools to better serve our customers.

Antwort von Rail Europe

9. Sept. 2025

Hello Olga,

Thanks for sharing your valuable feedback and have an incredible journey!!!

Antwort von Rail Europe

9. Sept. 2025

Hello Reinhard,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

8. Sept. 2025

Hello,

Appreciate you taking the time to provide your valuable feedback.

We’re glad to hear that the process was generally smooth. Regarding the ID number and personal information, please note that we act solely as distributors of European rail tickets and passes. These requirements are set by the rail carriers themselves, and we’re obligated to follow their policies for security and verification purposes.

As for payment options, we no longer offer PayPal as a payment method and currently support credit/debit card payments only. For more information on various payment options, please refer to the link below.

https://help.raileurope.com/article/41479-which-payment-options-can-i-use

Should you have any further queries, please don't hesitate to create a support case, and one of our Customer Service Representatives will be happy to help you. To do so, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".

Antwort von Rail Europe

6. Sept. 2025

Hello Hermann,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

6. Sept. 2025

Hello Jennifer,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

Aktualisiert am 6. Sept. 2025

Hello Donat,

We're sorry to hear that you had trouble locating and printing your ticket and that the print quality was poor. We understand how frustrating that must have been especially since your other tickets printed without any issues.

Please note that the layout and format of the ticket files are provided directly by the rail carriers. While we make these available exactly as issued, the design or resolution can sometimes vary between operators.

We’ve also found that in some cases, printing issues may occur if the file is opened in a browser window rather than a dedicated PDF viewer like Adobe Acrobat Reader. Additionally, printing in economy mode can lead to poor legibility, especially for barcodes or QR codes. For best results, we recommend opening the file in a PDF viewer and printing using a higher quality setting.

That said, we truly appreciate you bringing this to our attention. We’ll be sure to share your feedback with the relevant team so it can be reviewed with the carrier and considered for future improvements.

If you have any other concerns, please don’t hesitate to let us know. To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".

Antwort von Rail Europe

4. Sept. 2025

Hello Hubert,

Thanks for sharing your valuable feedback.

We completely understand that booking multiple trips with shorter ticket hold times can be stressful. However, these ticketing time limits are decided by the rail carriers and vary from carrier to carrier. As distributors, we are unable to influence these timeframes.

To help prevent your bookings from expiring, we recommend noting the hold times for each trip and prioritizing the bookings, starting with the longest hold time and finishing with the shortest.

In the future should you encounter any issues, please don't hesitate to create a support request, and one of our Customer Service Representatives will be happy to help you. To do so, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".