Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The associate was Pleasant and clarified the situation. My email said my CD was set to renew. Upon inspection of my account and I could only find it in the historic section, my CD was placed by Hano... Mehr ansehen
I have been dealing with Raisin for years now. I like the fact that you can actually call them and find someone to talk to. They are always been patient and helpful to me as a customer. I feel comfort... Mehr ansehen
I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer ser... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Kontaktinformationen
New York, Vereinigte Staaten
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,5
Hervorragend
971 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
YOUR TELEPHONE CUSTOMER SERVICE REP WAS…
YOUR TELEPHONE CUSTOMER SERVICE REP WAS VERY INFORMATIVE.
SHE EXPLAINED EVERYTHING ABOUT MY SAVINGS ACCOUNT AND MADE ME REALIZE THAT RAISIN IS "NOT AN ONLINE SCAM".
THE EMAILS I RECEIVED WERE NOT ON POINT AT ALL
AND A TOTAL WASTE OF TIME. THEY REALLY UPSET ME WHERE I ALMOST WANTED TO CLOSE ALL MY RAISIN ACCOUNTS AND CALL YOU GUYS A DAM SHAME SCAM!!!!!
I AM 73 YEARS OLD, WORK 60 HOURS A WEEK TO MAKE ENDS MEET FOR MY FAMILY I DON'T NEED TO BE SCAMMED OUT OF MY HARD EARNED MONEY.
PLEASE MOVING FORWARD.....I PREFER EMAIL SO READ MY MESSAGES CAREFULLY AND NEVER EVER SEND ME FLUFF CRAP RESPONSES AGAIN.
IT MAKE YOU FOLKS LOOK FOOLISH.
YOUR CUSTOMER,
ROBERT LAMARTINA
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We appreciate you taking the time to share your feedback. We are glad to hear that our customer service representative was able to provide you with clear and helpful information regarding your savings account.
We sincerely apologize that the emails you received were not helpful and caused you frustration. We understand how important it is to receive clear and relevant communication, especially when managing your finances. Your experience highlights an area where we can certainly improve, and we are taking your comments about the quality of our email responses very seriously. We are committed to ensuring our communications are always on point and valuable to our customers. We value your business and are dedicated to earning your trust.
Since I found Raisin and signed up for…
Since I found Raisin and signed up for CDs, Savings options, Rasin has been awesome!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so happy to hear you've had such a positive experience with our CD and savings options! Thank you for your kind words.
Antwort von Raisin U.S.
We're happy to hear that our team provided you with such easy assistance. We appreciate your positive feedback.
Excellent phone encounter
Eric Ebimami was very pleasant and efficient. He listened to my problem and was able to correct it right away. It could not have gone any better.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so pleased to hear that Eric was able to assist you efficiently and resolve your issue quickly. It's wonderful to know that your experience was so positive.
Ashley Clark was fantastic!!!!!!!!!!!!!!!…
Ashley Clark went above and beyond in helping my wife and I navigate a complicated transaction of simply moving our account holdings to another bank. She was calm and very understanding of my difficulties in trying to figure out how Raisin works.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so glad to hear about your positive experience with Ashley. It's wonderful to know that we could assist you effectively with your account transfer and clarify how our services operate. We appreciate you sharing your feedback.
Very kind caring person that didn't…
Very kind caring person that didn't rush this 75 year old man
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so glad to hear we provided a kind and unhurried experience. Thank you for your wonderful feedback.
Ethan did a great job guiding me…
Ethan did a great job guiding me through a transaction.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so glad to hear our team provided excellent guidance during your transaction. We appreciate your kind words!
Patient and helpful
The Raisin representative was extremely patient and helpful getting me through the online verification process and then explaining how to proceed with managing my CD afterwards. He encouraged me to call again if I have any problems, and I think he meant it!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative was able to patiently guide you through the verification process and help you feel confident managing your CD. Providing supportive, genuine care is exactly what we strive for, and we'll be sure to pass your kind words along to the team. Please don't hesitate to reach back out if you ever need anything else!
I am so happy that I found "Raisin"…
I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer service. I am so grateful that I again received excellent customer service from Josh T! He was so polite, friendly and answered all my questions with a smile....so nice that I can see it over the telephone lol! Thank you so much "Raisin" for having such a great customer service team! Love it!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Hi there, thank you so much for the wonderful five-star review! We are absolutely thrilled to hear how happy you are with the Raisin marketplace. We pride ourselves on offering quick, accessible phone support without the long hold times, so it’s fantastic to know we hit the mark for you. We will be sure to pass your incredibly kind words along to Josh T., he will be delighted to hear that his smile and friendly service made such a positive impression all the way through the phone! Thank you for being a part of the Raisin community, and we look forward to continuing to provide you with excellent service.
Josh was very patient
Josh was very patient, helpful and professional.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so glad to hear about your positive experience with our team. Thank you for your kind words!
No issues making deposits
No issues making deposits. Transfers were completed overnight so. next day the deposit was in my chosen bank.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Thank you for sharing your experience! We are glad to hear that your deposit and transfer process went smoothly and efficiently. Ensuring your funds move quickly and securely is a top priority for us. Thank you for choosing Raisin!
I spoke to one of the representatives…
I spoke to one of the representatives and the experience was excellent
Thank You thank you Raising for having
Such a good employee!!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had such an excellent experience with our representative. We take great pride in our team, and we will be sure to pass your kind words along to them—it will truly make their day. Thank you for choosing Raisin!
My call was answered very quickly and…
My call was answered very quickly and the lady was very nice. I don’t care for the process of withdrawing funds. Having to put it in cash acct. then wait. Then move it to my bank and wait That cash acct is a waste of time
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We appreciate you sharing your feedback regarding the withdrawal process. We understand your frustration with the steps involved and are always looking for ways to improve our services for our valued customers.
Im feel good with everything!!!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so happy to hear you feel good about everything! We appreciate your kind words.
A Customer Focused Business
I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not change that! Today, Ola was so very helpful. He is a gem. He walked me through finding a new CD that matched my needs and finding a form to change my external bank change. Thank you for setting up a process that is customer friendly.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so pleased to hear about your consistently positive experiences and that our customer service has met your expectations. We truly value your feedback regarding our human-centric approach to support and are delighted that our team member was able to assist you so effectively today. We appreciate you recognizing our efforts to create a customer-friendly process.
I really like Raisin
I really like Raisin it is usually a very easy app to use. But today’s experience was a little frustrating. My bank was bought out by another bank and trying to change my external bank to the new one was extremely frustrating.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We appreciate you sharing your experience. We understand how frustrating it can be when changes to your bank make updating information difficult. We are reviewing our processes to improve this.
Great customer service
Every time I call Raisin for any reason, the people I speak to are helpful, knowledgeable, and pleasant. Dylanni was no exception, resolving my problem efficiently and cheerfully!
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so glad to hear about your positive experience with our team! Your kind words truly mean a lot to us. Thank you for sharing your feedback.
Nice and helpful
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Thank you for sharing your five star experience with us!
Joshua Tibian was SO AWESOME
Joshua Tibian was SO AWESOME! He was VERY helpful, patient and courteous. Professional too. I LOVE what Raisin is doing with all of the banks. I do hope though we can get free instant transfers and I hope we can add more than one external bank account. I also hope if we see a bank or credit union with an even higher interest on savings accounts, we can add it with Raisin's blessing. THANK YOU for all that you do. P.S. Give Joshua a raise. He deserves it. THANK YOU Joshua! :-))
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so glad to hear about your positive experience and appreciate you sharing your kind words about our team member, Joshua! Your suggestions regarding instant transfers, adding multiple external accounts, and expanding interest options are valuable. We are always working to enhance our services. Thank you for your feedback!
Web site excess was very difficult.
I had extremely hard time to reach Rasin bank website. the representative also was not very helpful.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience. We experienced an unexpected system outage during that time, which caused the difficulties you faced when trying to access our website. We want to assure you that this issue has since been fully resolved, and our platform is operating normally.
We also regret to hear that our representative did not provide the helpful service you deserved. We are addressing this feedback internally with our team to ensure we handle these situations better moving forward.
If you need any further assistance with your account, please don't hesitate to reach back out to us directly. We appreciate your patience and the opportunity to make this right.
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