I purchased a Reid Cycles E-Trail 2.0 eBike Charcoal on the 4th Nov 2023 in less than 3 months the mid drive motor started an annoying click whilst pedaling. The Balcatta store from which I pur... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bike ordered Bike Received Bike Assembled - slowly. Bike Flat Tyre ? Brand New never ridden. E-mail customer service, complain. 2 days later new inner tubes, issue fixed all good. Instruction ma... Mehr ansehen
Unternehmen hat geantwortet
Great value bike for my 10yo. Chose click and collect option and bike available as advised when collected. Claims by Reid that it would be '...fully assembled by a bike mechanic and ready to ride" ina... Mehr ansehen
Unternehmen hat geantwortet
29/12/2021. Terrible experience! Ordered Vintage bike for a christmas present, received the bike damaged and the complete wrong colour. Spoke to Sam from Support, who wasn’t helpful at all and cus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business. We make bikes people love to ride from our ever popular Vintage cruisers, through to value-priced Electric Bikes, Mountain Bikes, Road and Gravel Bikes and Kids Bikes. We also sell the best value parts and accessories to help you enjoy your ride including helmets, lights, locks, pumps and everything else you need from the leading brands. Shop online for cheap, fast delivery around Australia.
Kontaktinformationen
Unit 13/25 Frenchs Forest Road East, 2086, Frenchs Forest, Australien
- (03) 4513 0995
- support@reidcycles.com.au
- reidcycles.com.au
3,0
Akzeptabel
3135 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Super fast delivery and frankly way…
Super fast delivery and frankly way better quality than I was expecting.
Pleasantly surprised and my daughter loves it!
Highly recommend Reid Cycles
12. Dezember 2021
Antwort von Reid Cycles
Hi James,
Thank you so much for your review.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I ordered a ladies bike for someone as…
I ordered a ladies bike for someone as a birthday present, when I went to assemble the bike there were no peddles, not impressed.
8. Dezember 2021
Antwort von Reid Cycles
Hi Wayne,
I'm really sorry that your order was delivered with the pedals missing - this is obviously not up to standard.
I can see that we sent out the replacement pedals for you within 1 business day of being made aware of this issue.
Once again, I sincerely apologise for the hassle.
If there is anything further that I can do to turn your experience around, please let me know!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Love the bike (in general) BUT....
Love the bike (in general) and speed of delivery, BUT it was let down by their choice of tires and tubes (both gave out within the first 300km.. Having said that, have replaced these and changed the wheels for a set of spare used head's and have loved riding the bike since... 1,600km in 2 months. Would I buy the same again knowing what I do now.. YES. absolutely. A lovely single speed ride.
6. Dezember 2021
Antwort von Reid Cycles
Hi Darren,
Thanks heaps for your feedback on the tires and tubes - we will certainly be taking this on.
I'm so glad to hear that you otherwise adore your bike. Wishing you many more happy adventures!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Very helpful and a very quick delivery…
Very helpful and a very quick delivery after order was placed!
6. Dezember 2021
Antwort von Reid Cycles
Thanks Glenn, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Antwort von Reid Cycles
Thanks Lara!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Terrible after sales support
Terrible after sales support. Bike was delivered with a buckled wheel and would not accept responsibility.
5. Dezember 2021
Antwort von Reid Cycles
Hi Brendan,
Thank you for sharing your experience.
I'm really sorry to hear that your experience has been unsatisfactory - I would love to get your wheel sorted out ASAP for you.
I have just arranged for one of our team members to contact you ASAP to take care of this issue.
If there is any further that I can assist with, please let me know.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Antwort von Reid Cycles
Thanks Daniel!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Antwort von Reid Cycles
Hi Luke,
Thanks for getting in touch.
I'm so sorry to hear that you aren't satisfied with your purchase. So that I can assist, please email us at support@reidcycles.com.au with further information.
Looking forward to hearing from you!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I love my Reid bicycle
I love my Reid bicycle and helmet! The on line ordering was super easy, delivery seamless and it was a cinch to put together.
Riding is a pleasure!
29. November 2021
Antwort von Reid Cycles
Hi Shirley,
Thank you for your review. Enjoy your new bike!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Antwort von Reid Cycles
Thanks Srav!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Had nothing but trouble with the bike I…
Had nothing but trouble with the bike I bought, within a week I had to pay another bike shop $120 to fix a pedal to fell of, then the next week the poor quality tubes in the tyres both punctured. Extremely poor quality and customer care did not care
27. November 2021
Antwort von Reid Cycles
Hi Grant,
Thank you for sharing your thoughts here.
I have just investigated your order and our communication. I can see that your order was home-assembled, and unfortunately threaded cranks as a result of home-assembly is not covered by warranty. Ultimately, punctures happen and are a part of life as a cyclist - fortunately tubes are inexpensive and are compatible from brand to brand.
I can wholeheartedly confirm that our customer service team does care - we have explained how the threaded crank happened, and we have asked supplementary questions about the tubes but haven't received a response from you.
If you would like to discuss this further, please get in touch with us at support@reidcycles.com.au so that we can turn your experience around.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Quick and easy sales process
Quick and easy sales process. Bike delivered very quickly. Would highly recommend.
25. November 2021
Antwort von Reid Cycles
Thanks Kris, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I both 2 bikes online and when arrived…
I both 2 bikes online and when arrived one wasn’t the correct one.
Someone promise me the swap at the shop but I when there and wasn’t possible
Very bad customer service
25. November 2021
Antwort von Reid Cycles
Hi Alessandra,
I'm really sorry to hear about your experience with us.
I have just arranged for a team member to get in touch with you ASAP to resolve this situation.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I'm still waiting on a response in…
I'm still waiting on a response in relation to a bike I purchased for my son in August for his birthday. My son hasn't been able to ride his bike due to a piece missing from the front wheel of his bike. I have emailed and called and have since had no response.
24. November 2021
Antwort von Reid Cycles
Hi Mereana,
I'm so sorry to hear that you are still waiting for a part! I have just searched through our communications and I am unable to find an email from you - however, I have advised our customer service team to call you ASAP to get this sorted out.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I'm very pleased with my purchase…
I'm very pleased with my purchase (online) the only trouble I had was fitting the rear mudguard, it is quite flimsy and difficult to align so the tyre doesn't hit. The bike rides great, although I haven't had much time to ride for any great distance. I would recommend Reid Cycles to my family and friends without hesitation as I believe the quality for the price is excellent.
23. November 2021
Antwort von Reid Cycles
Hi Robert,
Thank you for sharing your feedback with us!
I'm glad to hear that you are loving your bike.
For the rear mudguard issue, we would love to assist you further - please give us a call on 03 9314 9199 and we can run you through the assembly of the mudguard.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Easy to use website
Easy to use website, amazing customer service - email and phone.
Everyone I spoke with was keen to help; they made my parts queries and order a breeze.
23. November 2021
Antwort von Reid Cycles
Thank you very much!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
New Bike Woo Hoo!
Bike ordered
Bike Received
Bike Assembled - slowly.
Bike Flat Tyre ? Brand New never ridden.
E-mail customer service, complain.
2 days later new inner tubes, issue fixed all good.
Instruction manuals for assembly could be a bit better quality and clearer.
23. November 2021
Antwort von Reid Cycles
Hi Phil,
Thank you for your feedback! This is really useful to us.
I'm really glad to hear that your issue was resolved quickly.
As for the instruction manuals, we do have assembly videos located here: https://www.reidcycles.com.au/pages/assembly.
I would also love to hear some more feedback on the quality of our manuals, please feel free to email me at support@reidcycles.com.au.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Great service and very easy to assemble.
23. November 2021
Antwort von Reid Cycles
Thanks Adrian!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Not great experince
We ordered a bike for our sons birthday….three months later still no bike.
We had to keep following up ….personally I felt they just didn’t care.
22. November 2021
Antwort von Reid Cycles
Hi there,
I'm really sorry to hear that you are unsatisfied with your experience. I have investigated your order and can see it was a pre-order, that was affected by delays.
Unfortunately the delays we experienced with this shipment were out of our control, and we updated all affected customers via email as soon as we were made aware.
We have taken on this feedback about our pre-order delays and are making changes to how we run them in the future to prevent this from happening again.
I can see that you have opted to cancel your order, which was processed - please let me know if there is anything further that I can assist you with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Antwort von Reid Cycles
Thanks Desmond!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
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