renault.ie Bewertungen 8

I am not used to write reviews, may it good or bad, but this time it is needed to let people know that the Renault Customer service in Ireland is just appalling (Maybe the worst I ever came across). It is impossible to talk to a manager, and if you ask to be called back by a manager, he will not bother contacting you. Customers are probably not worth it. Then they asked me to get my car assessed and didn't follow up... This is the end of my longtime relationship with Renault (I am french so that tells a story). I wish good luck to the brand with such attitude.

I asked Renault Ireland customer service to investigate a complaint/experience I had with another Renault garage . They will investigate but will not provide me the customer with any feedback.I don't accept this as customer service.

I bought a 3 year old Renault Kaptur 4 years ago and from the day I drove it off the forecourt a warning came up about a flat tyre.I brought it back numerous time to the car shop where i bought it, they said they repaired it but to this day I still have this problem.
Its very disconcerting as this warning still comes up and i have to go and get it pumped up.
Rang Renault Head office but still awaiting call back after 2 years.
Went out to Renault in Airside for my radio code as my battery was flat and the radio wouldn't work after this until I got the code, out in correct code but message says incorrect code so now I have no radio
Am going to get a new car soon but will never buy Renault again terrible lack of customer service

I got my Renault meagane coupe three years ago and all I am doing is working every week to fix it one problem starts fix it and a other promble starts I can't give up because no car no job

Well pratts in carlow their system regulary breaks down and renault kilkenny leave you on line for ages but what to you expect from a brand who when you phone their head office there is no one there manning the phones so your brand is useless from the top down slackers no customer appreciation

I've been waiting on a window switch part for my Renault Captur for 1 year now. They do not have them, they cannot source them, and they cannot give me an ETA! My NCT back in April was not passed due to this issue and there is nothing I can do about it. Its completely out of my control. Also, my car window is a safety issue right now, and I cannot even sell it or trade it in while it remains unfixed. Their customer service is SHOCKING, they offer zero support, and do not care. I love my Captur but will NEVER purchase a Renault car again. Stay clear of them!
Im based in Ireland but Renault dealer in Ireland put me onto Renault Customer Service which is based in UK but he told me they cover Ireland too. I have been liaising with UK on phone and via email to only receive unhelpful replies from them for months on end, eg ‘there is no ETA on required part’ and that is the extent of the customer service that they offer. Absolute disgrace!

Bought a renault clio 2019 11 months ago from a garage after about 9 months timing chain stated knocking as the car was within the 5 year warranty booked it into my local renault dealer couldn't get an appointment for 6 weeks so the car stood idle waiting to go in for repair got a tow company to take it to the garage waited to hear back that evening I got a call to say that they couldn't do anything with the car until I provide a full service history for it as I only purchased it 9 months earlier I hadn't got the history contact the garage where it was purchased they couldn't provide it so now renault ireland won't honour the warranty the car was fully serviced when I purchased it and I have proof of that the car passed its nct. I have had many renault cars over the year but I certainly won't be getting another the local renault dealer is fine but it's renault ireland who brush you off after wait 7 weeks to get it into a garage they can't look at it because renault ireland say so. At the start I had a case manager but haven't heard a word in weeks from her just have to keep waiting and trying to see what happens.

This is a very long story, summary at the end:
- car bought from Tullamore Motors Renault dealers less than a year ago.
- red warning light sign came on accompanied by a notice to get a service on Friday Oct 6.
- tried all morning to get through to Tullamore Motors, was told I would get a call back, got nothing. Then I was 'put through' to a line that just rang out and hung up.
- Finally got through to someone, but had to wait while she asked someone else
- About 5 pm Friday evening I was told that the light was serious, that I shouldn't drive the car and that I needed it towed - too late though on Friday. Had to wait until Saturday
- It needed to go to P O'Brien Motors in Mullingar because Tullamore do not have an EV engineer (Renault want us to be believe they are leaders in EV sales, but not in repairs apparently)
- I was told that O'Briens would have to deal with the replacement car promised in my warranty
- Phoned the recovery company early Saturday morning and was told they'd be there in 45 minutes.
- An hour later I got a call from a different person asking for my address. He assured me he would be there in an hour and asked if I had contacted O'Briens to let them know the car was coming (I had foolishly assumed that either Tullamore or the Recovery company would deal with that)
- then began a series of more than a dozen calls to O'Briens in Mullingar which were never answered. Services don't work on Saturdays, because as we all know there are no breakdowns on weekends. Sales were supposed to be working, but if they were, they didn't answer the phone.
- I also tried Tullamore again, where, at least, they do answer the phones, but only to tell me it was out of their hands, nothing they could do
- Recovery truck finally arrived about 12:30 and that was it for the rest of the weekend
- Monday morning I got through to O'Briens and gave my details and then was put on hold and then they hung up on me
- Called back, was told no one had hung up on me and I was a liar. Was told that there was no information about my car and it was not their responsibility to provide a replacement. I should have arranged that with the recovery company - stupid me. She said she would give me a number to arrange it, and then hung up.
- When I called back (the third time in row now remember), she said she didn't hang up but that I had said I didn't want the number - duh!
- Very begrudgingly she gave me the number of Europcar, who are the supplier of replacement vehicles for Renault.
- I called Europcar. Very friendly, very nice and very dishonest. They didn't have a car (??) Wouldn't have one till Wednesday probably. I should try O'Briens again - yeah right!
- Despairing of O'Briens, I tried Tullamore again. Got someone who seemed concerned, listened, contacted O'Briens and was able to inform me that they were doing checks. Imagine! Again repeated that it was up to O'Briens to supply the replacement car. Assured me he would sort it and get back to me asap. I never heard from him again.
- On Tuesday morning I got a call from Europcar to tell me how difficult it is to get a car because we all know there's such a shortage of cars in the world and especially at car rental companies. It would be Thursday at the earliest.
- Finally, late Tuesday afternoon got through to the mechanic at O'Brien's who told me - hey - there's nothing wrong with the car - the people in Tullamore gave me wrong information - sorry, nothing I can do about that. I can come to collect the car once he's done a test drive in it. (90 kilometres away, and oh, I don't have a car, not even a replacement car)
- I tried to contact Renault Ireland to complain about all this. Not surprisingly, no one answers the phone and, the final bit of the farce, when I contacted live chat I got a nice friendly greeting and was then ignored for 20 minutes. Eventually, more than 20 minutes later, I got this message:
"we wasnt ignoring you
Im happy to asssit you now."

- So:
1. I was told by Renault mechanics that my car was too dangerous to drive. 5 days later I'm told by Renault mechanics, there's nothing wrong with my car.
2. I have a warranty that promises a replacement car in case of breakdown. No replacement was provided.
3. I need to make my way to Mullingar to get my car back at my own expense, not to mention time.