ResDiary Bewertungen 89

Their 'help' service is fantastic. Literally nothing is too much and they got back to me so quickly.

Very pleased :)

Not satisfied with their policy.
They just want the $$$ that's all.

Ottima Consulenza e disponibilità. Super

Supporto perfetto! Professionale, competente e risolutiva. Le sessioni di videochiamate altrettanto utili e risolutivi. Grazie!

extremely satisfied with the costumer services

this is a stupidly clumsy confirmation process
it iinvolves three pages for a process which should require only one simple action to complete

I cannot fault ResDiary - their professionalism is second to none. Whenever we have a query or require technical support, we get a response within minutes. Highly recommend!

The ResDiary team are a wealth of knowledge and always so keen and available to help! I've never experienced a company with the same level of support for their clients and we've been very grateful for this resource to help our restaurants.

ResDiary harass me with unsolicited marketing emails on a regular basis.

I have repeatedly tried to complain to them about this, however, they have repeatedly failed to respond to me or send me a copy of their formal complaints handling procedure.

Gemma and Fiona are always very helpful in helping with my queries, no matter how big or small.

I think the Resdiary app is great and it has saved me so much time from the manual booking system that I used before.

The initial training session was great but afterwards I was working on the App and a little overawed - but you can raise a ticket and the team get back to you quickly.

I tried to search function (before raising a ticket) and I think this is a definite area for improvement as you can't seem to find what you need.

Key point is they don't charge you for every booking (like the rivals) and as long as they keep this active then it is the best option for a small independent outlet.

Greta was an absolute gem, really patient with our team and walked us through each stage! Thank you!

Fiona was really helpful and my tradition across booking softwares was don’t within a couple of hours. I feel like they made huge task for me into a simple one for them

Software di gestione delle prenotazioni molto completo e versatile, adatto ad ogni tipo di esigenza.
Menzione speciale per il servizio di assistenza, in grado di rispondere tempestivamente ad ogni richiesta fornendo spiegazioni chiare e dettagliate o gestendo direttamente il problema.
Anche la parte formativa, gestita da Federica, spicca per completezza d'informazioni, disponibilità e chiarezza espositiva.
Consigliatissimo!

I booked a table through resdiary last week for 9pm. I had a email confirming that time yet when I arrived at the restaurant I was berated by a member of staff for being 15 mins late, and made to feel like they were now doing me a favour by seating me.
I showed them the booking confirmation to prove I wasn’t late.
Yet today I got an email asking me to review the restaurant and the booking time on this was 8.45!
So somehow your booking system isn’t working correctly and I can see this causing many issues for customers.

Great app, great staff. Always available and happy to help!

I received a very quick and helpful response to a recent query from Fiona.
She was great at explaining how to do a couple of things I was really unsure of and it will make life a lot easier now. Thank you.

Always excellent customer service, without fail! A pleasure to deal with

Incredibly helpful and clear - thank you Fiona!