Underhand methods more in line with a time-share salesforce than a software booking service. You are locked in to a minimum 12 month contract with a 90 day notice period. When you try and exercise t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very... Mehr ansehen
Unternehmen hat geantwortet
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party r... Mehr ansehen
Be wary of this company. It's rather extortionate for a very average yet remarkably hard to use service. When you wish to cancel they drag you into an obscene sneaky contract and charge you £1000 to c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ResDiary, part of The Access Group, is a clever professional restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests. As one of the pioneers of hospitality technology, our innovative, reliable and robust tech solutions are trusted by over 10,000+ venues across the globe. Built to respond to the demands of today's hospitality businesses, ResDiary takes booking and table management one step further and can effortlessly scale to fit your venue’s growth plans. When you need your restaurant to operate in full swing, ResDiary is the ideal hospitality service platform to help you boost your covers and gives a complete picture of your operation.
Kontaktinformationen
36 Renfield Street, G2 1LU, Glasgow, Vereinigtes Königreich
- hello@resdiary.com
- resdiary.com
3,0
Akzeptabel
89 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I always have a positive experience…
I always have a positive experience with ResDiary support - quick to respond, helpful & friendly.
Thank you!
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Hannah. Fantastic to know that you are able to lean on the expertise of our team whenever you need it.
As a restaurant we have been with ResDiary for 15 years!
As a restaurant we have been with ResDairy for over 15 years. We would never leave them. Brilliant software, incredible support and a flat fee.
Keep doing what you are doing.
Thank you Fiona for your continued efficiency!
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Wow, what a review! Thank you so much, Robert. We're absolutely delighted to have been on the journey with you for all this time and long may it continue!
Super helpful
Super helpful, human, friendly, quick to respond, always gets right to the point of what I'm trying to do and helps me get it done double quick - just perfect!
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback. It's fantastic to know that you are able to lean on the expertise of our team to make your operations more efficient. We very much hope to continue working together for many years to come!
Fantastic and Informative
Fantastic and Informative
Paul made our training session really informative, he helped us with all of our issues and listened to any concerns we had and helped us rectify them.
Thanks Paul
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Ross. Great to hear the personal touch means a lot to you, and it's fantastic to know that you are able to lean on the expertise of our team to get you set for success.
Love working with Aga
Love working with Aga, always reactive, professional and friendly.
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Lisa. Great to hear the personal touch means a lot to you, and it's fantastic to know that you are able to lean on the expertise of our team to get you set for success.
Fast response to issue
Aga was very fast responding to, and fixing, my silly 'user' error!
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Liz. Delighted to be on hand whenever you need us, and there's no such thing as a silly question!
Marlese Geraets - 5 stars!
Marlese is so knowledgeable and patient, we have been very lucky to have Marlese train us through our ResDiary journey
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Clare. Great to hear the personal touch means a lot to you, and we hope to enjoy a collaborative, productive relationship for many years to come.
Hands down, the best Reservation System out there.
I've used a range of different bookings systems over the years and ResDairy by far is the best I have encountered, It's really well though-out and designed from a restauranteur's perspective, full of many bells and whistles that you might not realise you need, but can make a big difference. The key though is knowing that they have very professional people who can guide you through any challenges, we have dealt with Marlese when we first started using ResDiary and now we are opening our second venue, she has been the one to talk us through the set up over video chat. Highly recommend, it will help your team and enhance the service you offer your customers.
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Andrew. It's fantastic to know that you are able to lean on the expertise of our team, and great to hear we've played our part in helping you achieve growth and success. We very much hope to continue doing so for many years to come!
A very easy system to use
A very easy system to use, and the team is always willing to help out when there are any questions we have.
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Richard. Delighted to be on hand whenever you need us!
Tatiana was extremely helpful
Tatiana was extremely helpful
17. September 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Guido. Delighted to be on hand whenever you need us!
Horrible customer service.
Horrible customer service.. been with the resdiary for 7 years with no problem, till dishcult took over. Customers start finding hard to book, the confirmation email would no go through, the system would stop loading. No customer service to call, you can just email.. when got a call back, no solution found from the and when I said that I want to cancel as I am loosing customers they charged me for 90 days cancellation. Be aware.. almost month later my venue still not removed from dishcult portal.
11. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
We're sorry your experience with ResDiary and the guidance provided by our support team last month has fallen short of your expectations, Agne.
ResDiary customers are not obliged to list their venues on Dish Cult, and widgets can be created to take bookings via restaurant websites, Google and social channels such as Facebook and Instagram.
We're also sorry that the 90-day cancellation period came as a shock to you. ResDiary is however, transparent about its terms and conditions, and these can be found on all pages of our website. Full access to the system is available during this period, and our customers can seamlessly transition to an alternative provider, if required.
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Madison. Fantastic to hear that you're enjoying using the system, and that you are able to rely on the expertise in our team to help you succeed!
Great training experience
Marlese was such a great trainer - she took the time to understand our business structure and needs. She has the knowledge and solutions to implement the back end set-up changes needed for the different booking options our business offers.
She was lovely to speak with, listened to my questions and responded with patience and solutions!
8. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Emma. Great to hear the personal touch means a lot to you, and it's fantastic to know that you are able to lean on the expertise of our team to get you set for success. Delighted to be on hand whenever you need us!
Tatiana has been wonderful
Tatiana has been wonderful; she attends for all our requested matters promptly, not only that but also, she points out our revenue opportunities! always guide us on marketing campaigns and strategies! your services are excellent and professional.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback. It's fantastic to know that you are able to lean on the expertise of our team to achieve increased growth, and we are delighted to be on hand whenever you need us!
Aga is a great!
Aga is a great personality with a lot of expertise, and she is very hands on. I would always work with her and I love that we get things done.
8. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Tim. Great to hear the personal touch means a lot to you, and we hope to enjoy a collaborative, productive relationship for many years to come.
Excellent Service
My experience with Hayley and Marlese has been fantastic. They have gone above and beyond to ensure that our business is prepared to open on time. They have provided timely assistance whenever we have requested support too.
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Anne-Marie. It's fantastic to know that we've genuinely been enablers in your success, and we are delighted to be on hand whenever you need us!
Easy communication and easy process all…
Easy communication and easy process all round
5. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Jess. Great to hear everything went smoothly for you!
Pretty good with the follow ups and…
Pretty good with the follow ups and always great technical support
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Purna. Delighted to be on hand whenever you need us!
Fantastic Support
Specifically Aga Hollis has always been there giving us the support and guidance needed for a small business like ours. Always there to help us launch our special events on Res Diary and helping our guests to book with ease!
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Scott. Great to hear the personal touch means a lot to you, and we hope to continue helping you achieve growth and success for many years to come.
ResDiary is a perfect solution to all…
ResDiary is a perfect solution to all your online booking requirements.... the customer reach and platforms they have to connect to customers is amazing.
customer support team are quick and efficient and always prompt to respond. We have gained so many new regular clients by using ResDiary. Highly recommend.
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von ResDiary
Many thanks for taking the time to share this feedback, Frank. It's great to hear we've played our part in helping you achieve growth and success, and we very much hope to do so for many years to come.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.