Ride and Glide Bewertungen 

222
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Brilliant service, everything was smooth and sorted well. Since the beginning Ride and Glide wanted to help us and satisfy our needs. We didn’t get the bike we wanted, we get even much better one and... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic experience with Ride and Glide. I bought a Super 73 from them in 2018 and was fortunate enough to get some excellent support from them 8 years later with a new front hub assembly.

Bewertet mit 5 von 5 Sternen

Helpful team and fast delivery if item in stock. I’ve found that my Back order items are generally delivered within the given estimate. Be nice if more Onwheel items were stocked, especially things li... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought a Fiido T2 Cargo bike through Ride and Glide, choosing home delivery over in-store assembly. Setup was simple and the bike was great—until it broke. While equipment issues are frustrating,... Mehr ansehen

Unternehmensdetails

  1. Fahrradgeschäft
  2. Reparaturwerkstatt für Elektromotoren
  3. Elektrofachmarkt

Vom Unternehmen geschrieben

Ride and Glide was founded on the South Coast of England, driven by a passion for board sports and a love of all things fun. We’re dedicated to bringing high-quality, eco-friendly electric rides to the leisure and travel scene. We firmly believe electric transport is the future and we’re doing everything we can to make that a reality.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

222 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(222)

32 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Onewheel GT m

Onewheel GT delivered as requested. Advised initially that items were on back order but they were delivered sooner than expected.

12. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good service

Made order arrived within two days
Also contact from supplier had been quick and accurate. Great communication

28. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ride and glide silky super smooth…

Ride and glide gave super smooth service and put a Onewheel Pint X into my hands. This bad boy is the sickest little thing and I’ve only just turned it out of leaner mode. Thanks for your help and all the best.

6. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Been using ride and glide since…

Been using ride and glide since March/April 2023 as I brought a nami burn e off them and all I can say is good from the customer services we receive to rapid delivery and great knowledge Amy's really nice to deal with and another gentleman or 2 are always there to answer any questions or problems they'll soon get back to you ...good people ! I've had a few jobs done and always excellent DEPENDABLE work carried out and a good all-round company to use I always use them as you no what your getting every time a great job.. knowledge and polite so you could say I'm a happy boy thanks R + G .....d hunter

1. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

GT Tyre change

Needed to change the tyre on my GT as well as add FL Life savers so booked in at R&G and had it all done in just under 1hr, even had some nice coffee whilst I waited and a quick chat with some of the team. A really friendly setup and they make you feel at home and loads of cool gear to look at whilst you wait. Thanks again

7. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Based on the service they provide as a retailer...

Writing the review in regards to the company itself, NOT the products I've received. Fantastic people. Genuine 5 stars. They've been nothing but immensely helpful, they answered any and all enquiries and I will honestly say they've been one of of not the best company experiences especially in a relatively new and growing electric vehicle market full of difficult companies.

I first ordered an Apollo City Pro, free next day delivery and within 4 days I noticed a stem crack due to defect. They had no hesitation to not only service under warranty but also upgrade the stem AND give me £50 voucher. They even got someone out to pick up the scooter the same day I contacted. Now I still didn't like the scooter, this is a problem with Apollo scooters, so I ordered a Nami Klima. Same speedy delivery and now I'm riding and gliding with a smile.

You can't fault the company for quality issues with a product they don't manufacture, just everything else has been perfect. Great technical support, knowledge, honest, I can ask them stiff without them just trying to sell me stuff, incredibly friendly and very prompt to pickup the phone.

Absolutely recommended. Best UK PEV retailer by far.

17. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Uncaring, bad customer service.

So, we bought a scooter, the Apollo Ghost, (£1600 lighter in the pocket) from Ride and Glide last October. We kept getting a flat tyre so took it to the local repair man who said it was due to a problem with the fitting of the inner tube when it was manufactured. We paid to have it fixed.
Next, the brakes stopped working. We took it back to the repair man, he uhmed and ahhed, then fixed it, warning it was only going to be temporary. Shortly after, the brakes went again. We took it to the repair man (again) and he said it was a manufacturing fault on the brakes. The scooter would need new parts (£250) in order to fix it. He suggested we go back to the retailer, we do, after all, have consumer rights. We called Ride and Glide, and they said they didn’t cover the brakes in the warranty. I explained that this was a MANUFACTURERS FAULT, and not the result of wear and tear. The scooter has done 107 miles. Ride and Glide were not the slightest bit interested, although they offered to pick the scooter up (as long as we paid the shipping costs. For a 29kg scooter??) and have a look at it.
As consumers, we have a right to expect something we paid that sort of money for to be in good working order. Our scooter left the workshop faulty, so we should not be liable for the cost of replacement parts. Ride and Glide just repeated that the brakes were not covered in the warranty. Shabby customer service, frankly, avoid these people. 0 stars if it was possible 😡

6. Juni 2023
Bewertung ohne vorherige Einladung
Ride and Glide-Logo

Antwort von Ride and Glide

Dear Teresa,

We've reviewed your recent communication about your Apollo Ghost scooter issues and want to address your concerns directly. Based on the information provided, we'd like to clarify a few key points.

It's come to our attention that you've experienced problems with both the inner tube and brake system of your scooter. We'd like to point out that while brake-related matters can potentially be covered under warranty, it's essential to understand that brake pads and discs fall outside of this coverage. Our warranty terms and conditions outline these specifics.

However, what's notable here is that there has been a considerable lapse of time before these concerns were brought to our attention. Over the course of 8 months, you've had possession of the scooter, during which the issues weren't communicated to us until now. This timeframe undoubtedly impacts our ability to respond effectively.

Regarding the inner tube, we acknowledge that you sought assistance from a local repairman. It's important to mention that we weren't involved in this process, making it challenging for us to fully evaluate the situation.

With the brake issue, we understand your concern that this might stem from a manufacturing fault. Importantly, the determination of whether this issue results from a manufacturing fault rests with us, rather than a third party.

We've noted your concern about the collection costs. Should an inspection at our facility reveal an issue that falls within our warranty policies, we'll certainly adhere to those policies and cover the reimbursement costs. However, the circumstances surrounding your possession of the scooter for an extended period and consulting an external party for repairs complicate our ability to definitively assess the root cause of the issues.

Your feedback is valued, and we appreciate your perspective. While we understand your frustration, it's important to underscore the significance of timely communication when addressing product-related matters. Such communication enables us to provide the most effective support to our customers.

In light of this, we propose initiating an inspection at our facility to gain a comprehensive understanding of the situation and determine the appropriate course of action.

Thank you for your understanding.

Bewertet mit 5 von 5 Sternen

Fantastic company, great customer service.

Bought an Apollo City Pro from these guys about 6months ago, and it has been a brilliant purchase the commute to work has been excellent, quick and alot of fun.. But the real reason for the 5*s here is they have gone above and beyond for all my needs. Had a few minor issues here and there and 1 manufacturing issue which they quickly sent off for the scooter to fix and replace with new more hard-wearing parts all Free of charge. They were also able to quickly add more changes to the work-order for me, fitted a new tyre at a very reasonable price and even replaced the throttle and break with the newer models too for me!
There was a little misshap with the tyre being fitted on the front instead of the rear but I was quickly apologised too and had a new tyre sent out also free of charge. Excellent company with great customer service and timely, helpful support staff! Would highly recommend and would not hesitate to buy from them or deal with them in future. Shall recommend to friends for sure. Great work guys! - Paul

1. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently purchased the onewheel GT

I recently purchased the onewheel GT, the whole process was smooth and streamlined, I was in contact with Toby from their customer service throughout the waiting process. Pair this amazing service with the excellent product, I'm left delighted with my new onewheel!

26. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service from Amy

Great service from Amy kept me updated on my request for over a month and always replied within 24hrs. Very understanding and managed to resolve my issue as efficient as possible :)

13. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely amazing service!

I pre-ordered a Scooter on the 3rd of March and while I was waiting for the pre-order to come in stock I was constantly receiving updates on the status of my order. Any questions I had, I received a quick response from their live chat. When my order was read and processed, it came next day. The day after I received my order, I had a question about my Scooter and straightaway I was given a response with very helpful information.

I will definitely be a returning customer!

3. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Tyres and inner tubes

Tyres and inner tubes. Hit a bump in the road? Puncture. Change the inner tube and tyre? Puncture. Hit a bump in the road? Puncture. Are we seeing whats going on here? PUNCTURE

22. Juni 2023
Bewertung ohne vorherige Einladung

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