Rowen Homes Bewertungen 3 261

I was so upset to receive my bowl. It was smashed to pieces in transit. The bubble wrap was minimal
I called spoke to Amy who was very understanding. The refund was processed immediately
Well done to Amy for sorting this out.

Excellent quality ,quick delivery over joyed with my items purchased looking already to make another purchase I would definitely recommend.

I had an issue with a damaged product and Amy replied quickly, organised a replacement and also promptly answered my queries re delivery times etc.
We were pleased so visited the store an purchased more items. Lovely team. Keep up the good work. x

Spoke to Rosie with a delivery query. Very friendly & helpful as always.

Really nicely surprised as the items were really nice! Thank you!

I received a swift and helpful response from Amy, Customer Experience Representative who dealt with my query, providing great customer service

After returning our order at the start of May (tracked delivery) and sending multiple chasers we are still waiting to receive our refund or any acknowledgment of our return. Recommend others avoid using this site.

Unfortunately had to contact customer services as received a damaged item, within hours had a reply off Grace telling me a replacement will be on its way Monday when the warehouse opens… very happy with quick response.

The process of returning a damaged frame was far more difficult than I expected. Fortunately, they did eventually collect the item and I am receiving a full refund. I'm leaving this review to highlight Amy on the customer experience team. She was polite, helpful, and got the job done despite the frustrating system. I appreciate her help, even if the overall experience was a bit exhausting.

love this vase buying another 2 for other rooms!!

Very impressed with the service I received from Steph. Very prompt responses to my queries, couldn't have been more friendly and helpful. Thank you! 😊
Hoping my purchases live up to my experience so far! 🙏

Although my vase was damaged, after making contact to seller, it was quickly rectified with a replacement sent.

I wouldn’t know how my bed is it hasn’t arrived yet

I received a damaged ornament, Jenna was brilliant she arranged a replacement and it was sent out promptly, her communication was excellent at all times and i received the replacement very quickly. Thank you Jenna for your excellent customer service.

Excellent service. Dealt with very quickly. Rosie was super helpful

The goods are of high quality and arrived promptly
Rosie the customer experience representative was very helpful and sorted my problem in an efficient way
All round excellent company to deal with

Wonderful customer service.
I Had to unfortunately make a return but Jenna in customer service was so helpful and replied to my emails efficiently.
Would always recommend Rowen Homes.

I ordered an ornament it was beautiful but had a slight damaged mark on it Rosie helped me sort it out very quickly, no hassle on my side and sorted me out a replacement. Everything on the sight is so lovely and the customer service is 5 star couldn’t recommend any more.

Got the pearl vases which are shown as white but they came and they are yellow

⭐⭐⭐⭐⭐

I cannot recommend Rowen Homes highly enough!

After having a very disappointing experience with a scam furniture company, I was understandably nervous about purchasing another bed online. I decided to order from Rowen Homes, and I’m so glad I did.

My bed arrived yesterday and it is absolutely stunning. The quality is outstanding, beautifully made, solid, and exactly as described. The delivery process was smooth and professional from start to finish.

I also purchased the Mink sofa from Rowen Homes around two months ago, and the quality of that has been equally impressive. It is comfortable, stylish, and has become a real focal point in my home.

It’s refreshing to deal with a company that delivers exactly what it promises. Excellent products, great quality, and reliable service. I will definitely be purchasing from Rowen Homes again and would highly recommend them to anyone looking for high-quality furniture.

Thank you, Rowen Homes!