Rowen HomesBewertungen 

3 297
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’ve bought a few things from Rowen Homes now, they have some lovely things. A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fantastic customer service.... I had a broken item come though delivery... due too the courier.... I contact rowen about the matter and within two days a replacement was sent out... thank you for sp... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

An item I had ordered came broken - probably because of the delivery drivers! I sent an email asking for a solution and the lovely Rosie responded the very next day issuing a replacement! Amazing serv... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have recently renovated a property and I have bought numerous items from this Company during the last six months large and small. Service and quality is excellent. Items include Corner Suite, Bedro... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Haushaltswarengeschäft
  2. Möbelzubehör
  3. Möbelgeschäft

Über Rowen Homes

Vom Unternehmen geschrieben

The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.

We're based in Newcastle Upon Tyne where we dispatch your orders from.  We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.

Luxury Homeware Delivered To Your Door

All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.

Returns

We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!

If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.

 


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

3297 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(3 297)

702 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Had the pleasure of dealing with a…

Had the pleasure of dealing with a lovely lady named Caroline, she helped me resolving a problem i had with a wall clock i had just purchased. Unfortunately it wasn’t keeping time as it should, so she suggested a replacement or refund, i explained i loved the clock and would be happy with replacement. Caroline kindly informed me if i would donate the other clock to charity, i explained i worked in a children’s home and would donate the clock to the home. I was so took back at this kind gesture and informed Caroline i would definitely shop at Rowen again and would highly recommend this store, thank u Caroline.

2. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Nicola, thank you so much for your review. Caroline is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

Really impressed with Rowen customer service

Really impressed with Rowen the furniture is very good quality and very comfortable. The customer service team were very helpful with any questions we had particularly Rosie from the team. Great company.

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Adam, thank you so much for your review. Rosie is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

customer service rep was excellent

Rosie customer service rep was extremely helpful and quick to respond after a damaged item on delievery
Very happy with her friendly and efficiency support

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Adam, thank you so much for your review. Rosie is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 2 von 5 Sternen

Curtains looked like nothing that was…

Curtains looked like nothing that was orderd arrived faulty would not send replacement

29. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Angela, I’m so sorry you were not 100% satisfied with your purchase, and we appreciate all feedback to continue improving our service levels. Please get in touch with us if you need any other assistance and we will try our best to help you. https://rowenhomes.com/pages/contact-us - Team RH x

Bewertet mit 5 von 5 Sternen

I had an issue with a delivery

I had an issue with a delivery, but Amy was wonderful, showing real concern and offering to help immediately.

I love all the items of this store, really high quality and I order frequently.

They are always very helpful whenever I have a request.

Thanks again Amy for your help today!

3. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Carla, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

Really good quality and customer service

Really good quality items - had one minor query with a return and customer services ( Jenna ) was so helpful and proactive in getting my query sorted. Really worth checking out this company

3. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Georgia, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

Couldn't be happier!

Couldn't be happier with our Tribeca sofa in cream delivered today. Super comfy and just what we expected. Delivery team were amazing, friendly and really helpful and respectful of our home.

2. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Karen, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x

Bewertet mit 5 von 5 Sternen

My new go to shop for decor

Love everything from Rowen

9. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Charmaine, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x

Bewertet mit 5 von 5 Sternen

Fabulous quality

Fabulous quality! Delivery and items excellent.

30. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Valerie, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x

Bewertet mit 3 von 5 Sternen

I sent most of the order back because…

I sent most of the order back because the quality just didn't justify the price tag. The photography is great and makes things look nicer than they are in reality. £40 for 2 cushion covers, of average quality, isn't what I expected to be honest. Sorry Rowan Homes. I also didn't appreciate paying to return items to you. Free returns don't sting quite so much. It will make me think twice before ordering again, especially if I'm looking at a big or heavy item.

16. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Victoria, I’m really sorry to hear you weren’t completely satisfied with your purchase, and we truly appreciate your feedback as it helps us improve. If there’s anything we can do to help, please don’t hesitate to get in touch with us here: https://rowenhomes.com/pages/contact-us – we’ll do our very best to assist you. – Team RH x

Bewertet mit 5 von 5 Sternen

Amy was lovely she handled my query…

Amy was lovely she handled my query efficiently and was so professional. She said she was new but wow you wouldn’t think it. She covered every aspect of my query with the upmost professionalism. I will most definitely purchase from here again.

26. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Kayla, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

Amy was very friendly and helpful…

Amy was very friendly and helpful regarding the progress of my Order.

26. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Carole, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

Amazing website

Amazing website, spoilt for choice, smooth transaction and super fast delivery, definitely recommend 💯

11. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Esther, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x

Bewertet mit 5 von 5 Sternen

The order arrived in a timely manner…

The order arrived in a timely manner and the wall paper we ordered was extremely easy to work with!

8. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Mike, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x

Bewertet mit 5 von 5 Sternen

Amazing customer care from Grace

Amazing customer care from Grace! 🌟🌟I had a faulty cushion cover and messaged late on a Friday. Less than 12 hours later (on a Saturday morning!), she got back to me. She gave me clear choices, was incredibly polite, and resolved my problem perfectly. It's so rare to get this level of quick, caring support nowadays. Highly recommend!

23. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Brunhilda, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

Just want to thank a huge thank you to…

Just want to thank a huge thank you to Steph who was extremely helpful over the phone and in emails sorting my order. Patience helpful need more people like her!!

22. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Kads, thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Bewertet mit 5 von 5 Sternen

Great little dish

Great little dish, unusual shape.
Fits perfectly into the space I had for it.
Excellent service too

13. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Chris, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x

Bewertet mit 1 von 5 Sternen

I keep giving this company the benefit…

I keep giving this company the benefit of the doubt and have not ordered from them since last year but yet again my order is wrong !
Every single time I order it is wrong . Products sent do not in any way resemble what I’ve ordered .
Shambles of a company.

20. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Tracy, I’m so sorry that your order has not met your expectations. This does not meet the high standards we set ourselves. We want all our products to be exactly as you’d expect. If you haven’t already, please get in touch with us and we will work to get you the best resolution we can. https://rowenhomes.com/pages/contact-us - Team RH x

Bewertet mit 5 von 5 Sternen

Photo frame arrive on broken but thank…

Photo frame arrive on broken but thank you to Steph, she’s sorted a replacement out for me ☺️ Quick response to my email so thank you again much appreciated x

19. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Rowen Homes

Hi Mary, thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

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