I’ve bought a few things from Rowen Homes now, they have some lovely things. A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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I’ve bought a few things from Rowen Homes now, they have some lovely things. A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly,... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service.... I had a broken item come though delivery... due too the courier.... I contact rowen about the matter and within two days a replacement was sent out... thank you for sp... Mehr ansehen
Unternehmen hat geantwortet
An item I had ordered came broken - probably because of the delivery drivers! I sent an email asking for a solution and the lovely Rosie responded the very next day issuing a replacement! Amazing serv... Mehr ansehen
Unternehmen hat geantwortet
We have recently renovated a property and I have bought numerous items from this Company during the last six months large and small. Service and quality is excellent. Items include Corner Suite, Bedro... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, Vereinigtes Königreich
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had the pleasure of dealing with a lovely lady named Caroline, she helped me resolving a problem i had with a wall clock i had just purchased. Unfortunately it wasn’t keeping time as it should, so she suggested a replacement or refund, i explained i loved the clock and would be happy with replacement. Caroline kindly informed me if i would donate the other clock to charity, i explained i worked in a children’s home and would donate the clock to the home. I was so took back at this kind gesture and informed Caroline i would definitely shop at Rowen again and would highly recommend this store, thank u Caroline.

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Really impressed with Rowen the furniture is very good quality and very comfortable. The customer service team were very helpful with any questions we had particularly Rosie from the team. Great company.

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Rosie customer service rep was extremely helpful and quick to respond after a damaged item on delievery
Very happy with her friendly and efficiency support

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Curtains looked like nothing that was orderd arrived faulty would not send replacement

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I had an issue with a delivery, but Amy was wonderful, showing real concern and offering to help immediately.
I love all the items of this store, really high quality and I order frequently.
They are always very helpful whenever I have a request.
Thanks again Amy for your help today!

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Really good quality items - had one minor query with a return and customer services ( Jenna ) was so helpful and proactive in getting my query sorted. Really worth checking out this company

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Couldn't be happier with our Tribeca sofa in cream delivered today. Super comfy and just what we expected. Delivery team were amazing, friendly and really helpful and respectful of our home.

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Fabulous quality! Delivery and items excellent.

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I sent most of the order back because the quality just didn't justify the price tag. The photography is great and makes things look nicer than they are in reality. £40 for 2 cushion covers, of average quality, isn't what I expected to be honest. Sorry Rowan Homes. I also didn't appreciate paying to return items to you. Free returns don't sting quite so much. It will make me think twice before ordering again, especially if I'm looking at a big or heavy item.

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Amy was lovely she handled my query efficiently and was so professional. She said she was new but wow you wouldn’t think it. She covered every aspect of my query with the upmost professionalism. I will most definitely purchase from here again.

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Amy was very friendly and helpful regarding the progress of my Order.

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Amazing website, spoilt for choice, smooth transaction and super fast delivery, definitely recommend 💯

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The order arrived in a timely manner and the wall paper we ordered was extremely easy to work with!

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Amazing customer care from Grace! 🌟🌟I had a faulty cushion cover and messaged late on a Friday. Less than 12 hours later (on a Saturday morning!), she got back to me. She gave me clear choices, was incredibly polite, and resolved my problem perfectly. It's so rare to get this level of quick, caring support nowadays. Highly recommend!

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Just want to thank a huge thank you to Steph who was extremely helpful over the phone and in emails sorting my order. Patience helpful need more people like her!!

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Great little dish, unusual shape.
Fits perfectly into the space I had for it.
Excellent service too

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Excellent service,quick response to my email.

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I keep giving this company the benefit of the doubt and have not ordered from them since last year but yet again my order is wrong !
Every single time I order it is wrong . Products sent do not in any way resemble what I’ve ordered .
Shambles of a company.

Antwort von Rowen Homes
Photo frame arrive on broken but thank you to Steph, she’s sorted a replacement out for me ☺️ Quick response to my email so thank you again much appreciated x

Antwort von Rowen Homes
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