Royal London Mutual Insurance Society Limited Bewertungen 5 715

Anwara Begum is the sweetest person, and she was so helpful in answering all of my queries. She made the most generic task of calling the provider a fun and engaging one. She made my day, even though we only talked for a couple of minutes. I wish her the best in life, and for everything she wants.

Yvonne was so very helpful and calmed a very frustrating moment.

I spoke to Rhonda, who was very professional and also very personable which made my experience a very good one. She gave me clear information and couldn't have been more helpful.

Rhonda Davies was easy to communicate with and answered my query with ease

Every aspect of my experience with the process (Income Release), was made easy and straightforward. Sam Nelson was my Case Manager and was friendly and efficient. I was hugely impressed with the speed of the process - weeks from beginning to end.

Very good and very easy to increase my monthly drawdown. Only one thing I found difficult. I didn’t realise I could reply to Royal London on the secure web site. However all went extremely efficiently and very pleased how professional the emails from Royal London were.

Clear information from the advisor
Good communication very helpful and obliging

My experience today was very good.
Mike Parker assistance was excellent

My only observation was that the waiting time to actually speak to an advisor still takes a long time, over 10 minutes on hold to actually speak to an advisor. Not good!

I had a very positive and helpful response from Alison who took time to explain how things would work on drawing down my pension plan,she was very polite and patient with somebody who struggles to understand figures and tax etc.
All set up now and fully explained.Thankyou so much.

Gayle answered all my questions and explained everything to me so that I could fully understand the process. Thank you so much for all your help Gayle

From the moment my IFA moved my pensions into Royal London, the service, every time, has been exemplary. Prompt, efficient and timely.

Very straightforward and easy, with evidence of the appropriate security. Excellent communications.

Service was efficient and speedy, Automotive system was easy and painless

Nice pleast lady on the phone very helpful which made the whole phone call a very enjoyable experience

I phoned Royal London to check on a few things on my policy first I got Rachel who was polite and put me though to the correct department
Spoke to Michael who was a lovely man answered all my questions and sent me an email address to attach some of my documents to he was so helpful saying let me check this out for you as Ave got cancer his getting someone to give me a call I didn't know they did that sort of thing
Thank you Michael cheers

I found the young lady pleasant to listen to, and was very knowledgeable. She consulted other colleagues a couple of times to ensure I had all my queries answered.

Quicker than usual; Alison was very helpful; just the standard good service I expect & receive!

Easy and clear ways to communicate online and speedy response.

The Royal London provides excellent customer service. I wanted to make changes to my policy, and filled the form in online. I had filled one box incorrectly, and the issue was quickly notified to me in a secure communication. I phone the number provided and Alison quickly answered and swiftly corrected my mistake. It was a pleasant experience to have great customer service.