Royal London Mutual Insurance Society Limited Bewertungen 5 715

Alison, was very clear and concise with the information and details she needed to give me and what was required from me. This made the experience quick and easy.

Contacted Royal London today regarding a number of pension plans held with them, was guided through my questions and subsequent required actions by Kathryn Erturk who was extremely professional and helpful. Truly a pleasurable call.
Many thanks Justin

Very efficient, good service thank you.

Your customer service coordinator, Jamie Donald, was extremely helpful. He explained everything in a concise but informative manner and a pleasure to talk to.

Katy has been very professional and friendly in the meantime, which made my experience hassle-free.
She has been great, wish I had more experiences like this in the future, as everything is gone online now.

Speed and efficiency of the process coupled with the obvious knowledge the staff had on my product.

Very kind and patient and nothing was to much trouble.

Nafisa Khan

Was welcoming and engaging on the call. She was kind and incredibly helpful. Nafisa went out of her way to ensure that I had all the information I needed and that I had a good experience. Excellent work. Thank you

I had an excellent experience with Jahkeme Hamm, Customer Services Consultant at Royal London. He was extremely helpful in guiding me through the process of withdrawing funds from my pension, ensuring everything was handled smoothly and efficiently over the phone.

Jahkeme answered all of my questions and addressed any concerns I had with clarity and patience. His explanations were straightforward and easy to understand, which gave me real confidence throughout the process. What stood out most was his professionalism, friendly manner, and ability to make what could have been a complex process feel simple and stress-free.

The entire withdrawal was completed seamlessly in one call, which speaks volumes about his efficiency and knowledge. Jahkeme is a real credit to his team at Royal London, and I’m very grateful for the excellent service he provided.

Michelle Cousins was the lovely customer service agent I spoke to today. She was friendly, and addressed all my queries in a professional manner without bombarding me with jargon. Very helpful.

Wonderful service, prompt, polite, no faff, no hassle. I've got a few pension pots and RL are easily the most efficient to deal with - very impressed.

Very helpful and informative with my quite complex queries and received excellent customer service by the person who dealt with me.

Michelle Wheawall is a dream customer service representative. If you don’t know much about pensions, she is who you want to speak to. She went above and beyond to help me feel better informed about the issue I had and was so understanding and supportive. She made me feel listened to and provided what was probably the best customer service I have had to memory. She needs to be training everyone! To her manager: give her a raise! Thank you Michelle ◡̈

Great service from Gayle on the customer service team, she made it very easy to change some details which I thought would have been more difficult.

Used the app to request income release due the first time and it was very straightforward

The lady I spoke to was absolutely amazing. Very professional friendly courteous and so helpful. She’s a credit to your company

Very simple transaction.no scary questions.Ive have always found royal london to be very professional

had a phone appointment today with a delightfull young lady from royal london regaurding my pension it was plain sailing and put my mind at rest. ps the ladies name was rhonda so you could say she helped helped me rhonda yeah.

Web site and app made it easy to make my request, the response was prompt and via secure messaging, resulting in a successful outcome. Very happy with the service

Never had to deal with a pension before but Royal London made it so nice and easy.
They listened to what I wanted and so helpful.
Imogen was just lovely.