Jim was helpful and clear. He was honest and persistent in working out a couple hiccups to the process we ran into. It was great to work with someone experienced who could help me navigate the process... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Mehr ansehen
Unternehmen hat geantwortet
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Mehr ansehen
Unternehmen hat geantwortet
Everything was pretty straightforward…until I created my online account, registered it, then set up my autopay. Within 48 hours, I started receiving “reminder” emails to set all of that up. I’m like... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über SBLI
Vom Unternehmen geschrieben
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Kontaktinformationen
1 Linscott Road, 01801, Woburn, Vereinigte Staaten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Gut
1981 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
From opening conversation to the finish…
From opening conversation to the finish your team made the process work.
12. Juni 2026
Antwort von SBLI
We are so glad our team made the process work smoothly for you. Thank you for your kind words.
Great rates and customer service
The process was so painless and the representative I spoke with was amazing. Didn’t try to up sell, straightforward and kind. It went quick and they are much better priced than other companies.
1. Juni 2026
Antwort von SBLI
We are so happy to hear that your experience was painless and efficient. We appreciate your kind words about our representative and pricing. Thank you for this wonderful feedback!
The nurse you sent did not give me all…
The nurse you sent did not give me all of my information. I did not receive the code to ckeck my yest results. I am dissapointed in that.
16. Juni 2026
Antwort von SBLI
We apologize for the frustration you experienced during your insurance examination. Our expectation is that applicants receive clear information regarding all aspects of the examination process, including how to obtain copies of any laboratory results generated as part of the underwriting process.
We have shared your feedback with our examination vendor and requested that they review this matter with the examiner involved. We expect our vendors and their representatives to provide applicants with accurate and complete information and to deliver a positive customer experience.
Please note that we have mailed you a copy directly of your laboratory results. We thank you for applying to SBLI.
As a Former leader with SBLi helping…
As a Former leader with SBLi helping people nationwide as a seasoned professional Insurance advisor for over 30 years I can testify SBLI has a great reputation and exceptional Product line to help protect Families and highly recommend this Insurance Company Nationwide! To get a policy with SBLi is the best decision for an individual whether your 18 yrs old to 75 I Highly recommend this company to protect your loved ones !
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SBLI
Thank you for your kind words and for sharing your experience with SBLI.
We truly appreciate your recognition of our commitment to helping individuals and families protect what matters most. It's especially meaningful to hear feedback from someone with extensive experience in the insurance industry.
Thank you for your support and recommendation.
SBLI Insurance Agent Jeffrey Taylor Scam/Fraud
On June 8, 2026 SBLI Insurance Agent Jeffrey Taylor authorized an automatic premium withdrawal from my Bank account without my approval. I never authorized the withdrawal. I was never given an insurance policy. I did not receive an insurance policy to review. I never signed an insurance policy. On June 4, 2026, SBLI Insurance Agent Jeffrey Taylor called to tell me that a $300,000/10 yr term life insurance policy I applied for was approved by SBLI Underwriters. SBLI Insurance Agent Jeffrey Taylor lied to me. I was only approved for $250,000/ten yr term.
SBLI Insurance Agent Jeffrey Taylor told me I had a 10 day window to accept the Policy. SBLI Insurance Agent Jeffrey Taylor took it upon himself to approve the policy for me and submit the automatic withdrawal from my bank. He never gave me the 10 day window to accept the policy. I will seek Legal action against the SBLI Insurance Company and Insurance Agent Jeffrey Taylor.
----To the AMERICAN PUBLIC: BEWARE of the SBLI Insurance Company and its Insurance Agents. DO NOT give them your SS #, Bank Routing # and Bank account #. I never thought SBLI was capable of doing this to anyone. I had complete faith/trust in them. SBLI Insurance Agent Jeffrey Taylor needs to be investigated and fired.
Juan Rodriguez
Department of Homeland Security
U.S. Customs and Border Protection
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SBLI
Mr. Rodriguez,
We take concerns regarding policy issuance and premium payments seriously. Consequently, we promptly contacted you and processed your requested policy surrender with a full refund of all premium payments. A refund check was issued and mailed to you.
We understand that you also referenced transaction fees. If you would like reimbursement for those fees, please continue working directly with our team and provide the applicable details so that we may review them.
We strive to provide a positive experience for every customer, and we regret that your experience did not meet those expectations. If you have any additional questions, please continue working directly with our team so we can assist you further.
Sincerely,
SBLI Customer Service
Antwort von SBLI
Thank you for sharing your feedback! Happy to hear it was an easy process.
Highly recommend Jack Raycroft
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions.
We feel we made the right decisions based on Jack’s guidance.
We would highly recommend Jack for anyone’s life insurance needs.
Sincerely,
Eric and Jennifer Bottesini
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SBLI
We are so pleased to hear about your positive experience and appreciate you sharing your kind words. We are glad we could provide helpful guidance.
Quick process
15. Mai 2026
Antwort von SBLI
Thank you for sharing your feedback! Happy to hear the process was quick for you.
Fast, thorough and uncomplicated…
Quick and easy application taken over the phone. Although I needed a medical examination, it was done very quickly and very professionally. I had a complicated orthopaedic medical history which entailed review by underwriters, however I was still issued a preferred plus rating from SB LI and I’m very pleased with the rate.
22. Mai 2026
Antwort von SBLI
We're so glad to hear about your positive experience with our application process and medical examination. Thank you for sharing your satisfaction!
Generally OK to deal with
Generally OK to deal with, however I tried to login today to pay my premium and the customer login portal presented a "Page Unavailable" message. I chatted with support, and sure enough, they're aware of it and "working on it". I asked if their customers would be notified when the problem was resolved and was told definitively that we would not be. Essentially, "try again later" and "it should be back up tomorrow". Why is it so hard to notify your customers of a service outage or its restoration?
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SBLI
Thank you for your feedback. We’re glad to hear your overall experience has been positive, though we understand your frustration.
Our customer portal is currently undergoing scheduled maintenance as we work to improve the experience and reliability of our systems.
We apologize for the inconvenience and appreciate your patience while this work is being completed. In the meantime, our Customer Service team is available by email at customerservice@sbli.com or call 800-694-7254 and we'd be happy to assist with premium payments or account questions.
Great prices
Great prices, good service. But the underwriting process is aggravating probably like all their competitors. (Why is the insurance industry not reforming like all other industries?)
18. März 2026
Antwort von SBLI
Thank you for your feedback and for recognizing our competitive pricing and service. We understand the underwriting process can sometimes feel lengthy or frustrating, and we appreciate your patience as we work to gather the information needed to make the best decisions for our customers.
Your perspective is valuable, and we’ll be sure to share it with our team as we continue looking for ways to improve the experience.
Can't get a live human
Can't get a live human. Have requested several call backs from their auto-attendant to no avail. Chat not working on their website. Wondering if money is getting tight...
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SBLI
Thank you for taking the time to share your experience. We take this feedback seriously.
We’d like the opportunity to look into this further, but we’re unable to identify your account based on the information provided in the review. Please email us at customerservice@sbli.com or call 800-694-7254 with your details so our team can take a closer look and provide further clarification.
Awesome experience
Awesome experience, completed in a time manner, set up and online portal completed and it is great to know I am insured
9. Mai 2026
Antwort von SBLI
We are so glad to hear you had an awesome experience and appreciate your positive feedback!
John was very helpful navigating the…
John was very helpful navigating the changeover to our new policy.
16. Mai 2026
Antwort von SBLI
We're happy to hear our team provided such helpful support during your policy changeover. Thank you for your kind words!
Antwort von SBLI
We are glad you enjoyed your experience. We appreciate your kind words.
Lack of communication is unacceptable
I applied for a new policy with SBLI because 14 years ago I had a good experience with the company. This time, I went through the medical exam process, but, despite repeated claims when I applied about keeping me updated, I didn't hear from anyone for a full month about what was happening. I had to contact them to ask for a status update, then voila! a week later I got approval. However, the policy (and premium required) was backdated a month, so I didn't get notified of approval until a full month past their policy start date. So effectively I was charged for a month of insurance I didn't even know I had. I called asking to get that fixed, but 2 days later, haven't heard back from an agent. I tried the chat feature on the website, but have now been waiting online for over 2 hours due to "high volume" to even get a live person on line. Their insurance might be fine, but backdating the policy and then having no way to actually communicate to resolve the problem is not acceptable.
2. Mai 2026
Antwort von SBLI
Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced during the application process.
We understand how important clear communication and timely updates are, especially when purchasing life insurance. We also understand your concerns regarding the policy effective date and billing timeline.
A member of our team will be reaching out directly to review your policy details, discuss available options, and help address any remaining questions or concerns.
We appreciate you bringing this to our attention, as feedback like yours helps us continue improving the customer experience.
Good experience
The agents were responsive, the conversion was easy. It took a little longer than I would have expected, but it is done.
29. April 2026
Antwort von SBLI
Thank you for your review. We’re glad to hear our agents were responsive and that your policy conversion process was ultimately smooth and successful.
We appreciate your patience throughout the process and your feedback about the timing, it helps us continue improving the experience for our customers. Thank you for choosing SBLI!
Process was easy from initial phone…
Process was easy from initial phone call, bloodwork and turnaround time on policy completion.
5. Mai 2026
Antwort von SBLI
We're happy to hear that the process, from the initial call to policy completion, was easy for you. Thank you for your positive feedback and for taking the time to share your experience.
Everything was pretty…
Everything was pretty straightforward…until I created my online account, registered it, then set up my autopay. Within 48 hours, I started receiving “reminder” emails to set all of that up. I’m like, “wait, what?”. So I checked it all and sure enough, everything was set up. BUT, I continue to receive these reminders.. daily. It’s pretty annoying.
28. April 2026
Antwort von SBLI
Thank you for your feedback, we’re glad to hear the overall process was straightforward.
We appreciate you bringing the reminder email issue to our attention and we'll investigate these notifications.
Thank you for choosing SBLI.
—SBLI Customer Care Team
I have not received a copy of my policy…
I have not received a copy of my policy before I sign to have my automatic payment taken out of my account. It took a long time to get approved. I had to have two visits from the nurse to have blood drawn. I still do not have a copy of my policy or how much it is,
28. April 2026
Antwort von SBLI
Hi Cathleen,
We’re sorry to hear about your experience and understand how concerning it can be not to have your policy details yet.
While your application was approved at the rate originally quoted, we recognize that the timeline and follow-up did not meet expectations. We appreciate your patience throughout the process.
Ross Singmaster from our team will be reaching out to review your rate, answer any questions, and make sure you receive a copy of your policy. In the meantime, you can contact him directly at 781-994-5409 or RSingmaster@sbli.com.
Thank you for bringing this to our attention, we’re here to help.
—SBLI Customer Care Team
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