Jim was helpful and clear. He was honest and persistent in working out a couple hiccups to the process we ran into. It was great to work with someone experienced who could help me navigate the process... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Mehr ansehen
Unternehmen hat geantwortet
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Mehr ansehen
Unternehmen hat geantwortet
Everything was pretty straightforward…until I created my online account, registered it, then set up my autopay. Within 48 hours, I started receiving “reminder” emails to set all of that up. I’m like... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über SBLI
Vom Unternehmen geschrieben
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Kontaktinformationen
1 Linscott Road, 01801, Woburn, Vereinigte Staaten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Gut
1981 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My agent James Donovan was excellent…
My agent James Donovan was excellent and help me every step of the way, I’m really grateful for his help. You can tell his knowledge and professionalism in every step. I’m really happy with the help he gave me.
27. November 2025
Antwort von SBLI
We're happy to hear that you had such a positive experience. We appreciate you mentioning the agent's knowledge and professionalism. Thank you for sharing your feedback; we're really grateful for it.
Very easy to open policy
I was very happy with how easy it was to open a policy with SBLI. Also, the quote was better than my previous insurance
18. November 2025
Antwort von SBLI
We're happy to hear that opening a policy with us was easy. We're also glad our quote was better than your previous insurance. Thank you for your positive feedback!
Jo.anne was very helpful.
20. November 2025
Antwort von SBLI
We appreciate you letting us know about the helpful assistance you received. Thank you for your positive feedback!
Professional service and nice to talk…
Professional service and nice to talk to real people and not bots!
I was a former customer so I knew what to expect that's why I made my decision.
18. November 2025
Antwort von SBLI
We're happy to hear that you appreciate our professional service and the human connection we provide. It's great to know your prior experience influenced your decision. Thanks for your feedback!
Unfortunately
Unfortunately, without any notification, SBLI withdrew my checking account for seven months worth of insurance payments and allowed my account to go insufficient funds. They actually owed me money so what they should’ve done was made a deposit into my account and then withdraw what they wanted instead of withdrawing First horrible experience.!
8. November 2025
Antwort von SBLI
We understand how concerning it can be to see unexpected activity on your account, and we appreciate you bringing this to our attention. Our team reviewed your case and issued a refund to resolve the matter. Your policy remains active as requested, and we’ve followed up directly to confirm the details.
If you have any additional questions, please reach out to customerservice@sbli.com.
—The SBLI Team
Antwort von SBLI
We are happy to hear that every interaction and process was effortless for you. Thank you for your positive feedback; we appreciate it.
Antwort von SBLI
We're glad you had a positive experience with our pricing and service. Thank you for your feedback; it means a lot to us.
Antwort von SBLI
We're happy to hear that you've had such a positive experience with SBLI support. Thank you for your positive feedback!
Poor Communication
I have put in a claim for my father's life insurance policies which he paid diligently for more than 60 years in one case. After a month, there is still no response from SBLI. I have also written two emails to customer service about this claim and neither email received a response. I am disappointed with the standard of communication from a company my father trusted.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von SBLI
Hi Timothy,
We’re very sorry to hear about the loss of your father, and we understand how difficult this time must be for you and your family. We appreciate you reaching out and sharing your concerns. Our records show that the claims were processed on October 31, 2025, and the benefit checks were mailed on November 3, 2025 to the named beneficiary.
Our team is following up with you directly via email to provide clarification and ensure all questions are addressed. If you need any additional assistance, please don’t hesitate to contact us at customerservice@sbli.com.
—The SBLI Team
The company generated 3 accidental…
The company generated 3 accidental policies on me with our my knowledge.
29. Oktober 2025
Antwort von SBLI
Hi Freddie,
We never want a customer to feel uncertain about their policies. Our records show multiple enrollments, and our team is already addressing your request to cancel the most recent one. You should expect a confirmation shortly.
If you need any further assistance, please reach out to customerservice@sbli.com or call 1-800-694-7254. We’ll ensure this is fully resolved to your satisfaction.
—The SBLI Team
Flustered it with no response or…
I have made multiple requests for comprehensive documentation regarding the standard life insurance policy pertaining to myself and my wife, including the accidental death coverage. However, I have not received any response to date.
29. Oktober 2025
Antwort von SBLI
Hi Eric,
We understand how important it is to have clear documentation about your life insurance coverage, and we’re sorry for any frustration this situation has caused. Our team is reaching out to you directly via email to ensure you have the information you’re looking for.
If you have any additional questions, please don’t hesitate to contact us at customerservice@sbli.com or call 1-800-694-7254, and we’ll be glad to assist right away.
—The SBLI Team
SBLI has made our family feel secure…
SBLI has made our family feel secure for over two decades. Communication and interaction with SBLI over that time period has been easy and efficient.
29. Oktober 2025
Antwort von SBLI
We're happy to hear that you've had such a positive experience with SBLI. It's great to know we've been able to make your family feel secure for over two decades! Thanks for sharing.
Mixed experience
Although it has been some 20 years since I last obtained a Term Life policy from SBLI, my experience this time was different. Last time obtaining a policy was easy. I am a relatively low risk customer. Based on my history the agent told me he thought I might not need any follow up medical exam. Not only did I need to do the medical exam (which was relatively painless), I had to do an extensive interview with a representative who was not the agent. The interview involved medical questions (ok) but also extensive questions about my finances. I'm not sure how this is a legitimate path of inquiry for a life insurance company. It might be worth investigating if a claim is made and there are irregularities, but to bind a policy in the first place? When I asked the interviewer why I had to answer these questions, she said she didn't know and SBLI 'just tells me what questions to ask.' Although I went through with taking out the policy to avoid restarting this process elsewhere, SBLI lost some trust with me during this process.
1. Oktober 2025
Antwort von SBLI
We appreciate you sharing your experience. We regret that your recent policy application differed from your past interactions and involved extensive financial questions. We aim to make the process smoother and will review your feedback regarding the interview process to ensure it aligns with our standards. Thank you for your business.
Easy to understand what my rates and…
Easy to understand what my rates and terms will be.
29. Oktober 2025
Antwort von SBLI
We're happy our service is easy to use and our rates are transparent. Thank you for your feedback.
Great Experience
Easy to work with. Quick turn around from medical visit to approval.
5. November 2025
Antwort von SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
Antwort von SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback.
Antwort von SBLI
We're happy to hear that you've had such a positive experience and are a long term member with SBLI. Thanks for sharing!
The communication was very good
The communication was very good. Only a couple mis-steps causing confusion and additional home visit.
4. November 2025
Antwort von SBLI
We appreciate your feedback and are happy to hear that the communication was good overall. Thank you for your positive feedback!
Antwort von SBLI
We're happy our service is easy to use and our rates seem fair. Thank you for your feedback.
I have been with SBLI for over 20 years…
I have been with SBLI for over 20 years and find their insurance rates to be the best! I have had friends and family take advantage as well. KUDOS!
29. Oktober 2025
Antwort von SBLI
We're happy to hear that you've had such a positive experience with our insurance rates for over 20 years! It's great to know your friends and family have benefited, too. Thanks for sharing!
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