Jim was helpful and clear. He was honest and persistent in working out a couple hiccups to the process we ran into. It was great to work with someone experienced who could help me navigate the process... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Mehr ansehen
Unternehmen hat geantwortet
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Mehr ansehen
Unternehmen hat geantwortet
Everything was pretty straightforward…until I created my online account, registered it, then set up my autopay. Within 48 hours, I started receiving “reminder” emails to set all of that up. I’m like... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über SBLI
Vom Unternehmen geschrieben
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Kontaktinformationen
1 Linscott Road, 01801, Woburn, Vereinigte Staaten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Gut
1981 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
I am extremely satisfied with my agent
I am extremely satisfied with my agent, Marc Ross, has been extremely helpful and friendly. I highly recommend Marc!
24. Oktober 2025
Antwort von SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback and are so glad the agent was helpful and friendly.
Difficult getting in touch with someone…
Difficult getting in touch with someone to answer questions. Still haven’t received a call about my questions with my bill. It was much better before all the electronic communication.
22. Oktober 2025
Antwort von SBLI
Hello, we’ve shared your feedback with our Customer Care team, and a representative will be reaching out to assist you as soon as possible. We value the opportunity to make this right and ensure your experience is a positive one.
very poor communication
very poor communication. We are still are not sure policy is in force
21. Oktober 2025
Antwort von SBLI
Thank you for sharing your feedback. Your agent will be reaching out today to confirm your policy status and answer any questions. If you’d like to discuss your experience further, please contact Ross Singmaster, Direct Sales Manager, at rsingmaster@sbli.com. We appreciate you bringing this to our attention and we’re here to help.
Antwort von SBLI
We're happy to hear that you had a pleasant experience. Thank you for your positive feedback; we truly appreciate it.
Our experience with SBLI has been a…
Our experience with SBLI has been a very positive and easy process.
I’m so glad Select Quote matched us with this company.
17. Oktober 2025
Antwort von SBLI
We're happy to hear that your experience was positive and easy. We appreciate you letting us know, and we're so glad you were matched with us!
Antwort von SBLI
We're glad you had a positive experience with our professional team and their choices. Thank you for your feedback!
Have been asked to register my…
Have been asked to register my police/download the app/create an account, but was not able to move forward…
7. Oktober 2025
Antwort von SBLI
Thank you for your feedback. We’re glad our team was able to connect with you and get everything resolved. We appreciate your patience and are happy to hear you’re satisfied with the outcome.
Michael Hall was so easy to work…
Michael Hall was so easy to work with...answered all of my questions and I never felt rushed or pressured.
He followed up with more questions I came up with. He's a very nice person and is a definite asset to your Company
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von SBLI
We're happy to hear that you had such a positive experience! It's great to know that your questions were answered thoroughly and you felt comfortable. Thank you for acknowledging our team member's dedication.
Life insurance on adult children
Getting set up with life insurance on my adult son was great. Trying to explain that he was not the policy owner was a bit time consuming because they wanted him to provide payment information when he was not the policy holder.
4. Oktober 2025
Antwort von SBLI
Thank you for sharing your experience and for choosing SBLI to help protect your loved ones. We’re glad to hear the application process went smoothly overall, and we understand how the ownership and payment steps can sometimes be confusing. Your feedback helps us improve how we explain this part of the process. Thank you again for trusting SBLI with your family’s protection.
Communication
My communication with Jo-Anne Corcoran made this experience go smoothly.
2. Oktober 2025
Antwort von SBLI
We're happy to hear that the communication helped make your experience go smoothly. Thank you for sharing your positive feedback with us!
Autowithdrawing for higher premium on old policy
Although the agent was extremely helpful in getting me a new policy more appropriate to my current needs, SBLI was still auto-withdrawing the premium for the old policy, which had now increased sizeably, rather than charging the lower premium for the new policy in place. I'm working with the agent and SBLI to get a refund on the higher premium.
23. September 2025
Antwort von SBLI
Hi Rosemarie,
Thank you for sharing your feedback. We understand the frustration you experienced with the premium withdrawal from your prior policy. While your new policy was being set up, the older policy was still active and billed at its updated rate. That policy has since been surrendered, and a refund for the premium was processed and is scheduled to be issued on October 1, 2025.
We’re glad to hear your agent was helpful in securing coverage that better meets your needs. If you have any further questions about your refund or policy, please don’t hesitate to reach out to us directly.
—The SBLI Team
Customer Service was excellent!!
Customer Service was excellent!!! Your infrastructure to handle payments is poor and needs attention
17. September 2025
Antwort von SBLI
We appreciate your kind words about our customer service. We'll examine our payment processes based on your feedback. Thank you for your time.
Helpful people and the process was easy.
18. September 2025
Antwort von SBLI
Thank you so much for sharing this. We’re glad our team made things easy for you. If anything comes up, big or small, we’re here to help and keep things simple for you.
Antwort von SBLI
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and communication, as our customer’s concerns are very important to us. We hope you will consider placing the coverage.
It was frustrating
It was frustrating. I was ready to cancel and find new insurance. I got a different answer each time I asked a question. I was given the name of a case coor. but told I could not speak with her. I was repeatedly told I would be called back but never was.
27. August 2025
Antwort von SBLI
Thank you for sharing your experience with us. We hear you, and we’re truly sorry for the frustration you’ve encountered. Please know we are looking into this carefully and will follow up with you early next week. Your feedback is important, and we appreciate the chance to make things right.
The final cost lined up
The final cost lined up exactly with the initial quote so that was nice. The downside was how long the medical testing took. The first test was cancelled because the tester was sick. The second appointment was cancelled because the tester called me a half hour before and since I didn't answer, he unilaterally cancelled the appointment. I wasn't told to expect a confirmation call and was probably in the shower getting ready. The third appointment went as scheduled but he didn't know to do an EKG so that had to be scheduled. The first date fell through and it also had to be rescheduled.
It was pretty easy to set up the automatic payment on the web site but I had a hard time determining that the initial payment had been made. AOK now.
29. August 2025
Antwort von SBLI
Thank you for sharing your experience with us. We’re so glad to hear that your final cost lined up with your initial quote and that setting up automatic payments online was straightforward. That’s exactly the kind of simplicity we want for our customers.
We’re truly sorry, though, for the frustration you experienced with the medical testing process. Having multiple cancellations and reschedules can feel discouraging, and that’s not the experience we want anyone to have. Your patience through it all means a lot, and your feedback will help us make sure we’re clearer and more reliable going forward.
We’re happy everything is OK now, and we hope your coverage brings you peace of mind for the future. Thank you for trusting SBLI to protect what matters most.
It was quick and the online application…
It was quick and the online application was simple to answer and to complete it was also easy and quick.
5. September 2025
Antwort von SBLI
We're happy to hear that our online application process was quick and simple for you. We appreciate your positive feedback and thank you for your time!
The process from start to finish took…
The process from start to finish took longer than expected. Underwriting reduce the amount I original needed to cover my personal and business loans. Than underwriting came back another time and increased the premium after they reduced it and gave me the newest information based on my medical and physical exam. If I could have got the original request life insurance amount I would of given 5 stars.
28. August 2025
Antwort von SBLI
Hi there,
Thank you for sharing your experience with us. We truly understand how important it is to feel supported and confident throughout the life insurance process. While timelines and underwriting decisions can vary based on individual circumstances, we know how frustrating it can feel when things take longer than expected or don’t align with your initial goals.
We appreciate you sticking with the process and taking the time to leave thoughtful feedback. Your input helps us continue to improve how we support our customers at every step.
Wishing you continued peace of mind knowing your coverage is in place and we’re here if you ever need us.
Antwort von SBLI
We're happy to hear that you found the process easy and smooth. Thank you for your positive feedback!
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