Jim was helpful and clear. He was honest and persistent in working out a couple hiccups to the process we ran into. It was great to work with someone experienced who could help me navigate the process... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Mehr ansehen
Unternehmen hat geantwortet
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Mehr ansehen
Unternehmen hat geantwortet
Everything was pretty straightforward…until I created my online account, registered it, then set up my autopay. Within 48 hours, I started receiving “reminder” emails to set all of that up. I’m like... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über SBLI
Vom Unternehmen geschrieben
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Kontaktinformationen
1 Linscott Road, 01801, Woburn, Vereinigte Staaten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Gut
1981 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My whole experience was welcoming and…
My whole experience was welcoming and informative. Process was seamless.
1. Juli 2025
Antwort von SBLI
Hi Megen,
Thanks for sharing that—it truly means a lot to us. We appreciate you and are so glad to be part of your journey. If you ever have questions or need anything, we’re always here for you.
Antwort von SBLI
Hi James,
Thank you so much for your kind words! We’re so glad to hear our staff made the process smooth and accommodating for you. That’s exactly the experience we aim to deliver—clear, efficient, and always with care.
We truly appreciate you being part of the SBLI family.
Life Insurance Made Easy
Very helpful and professional agents, with no pressure to purchase a policy.
25. Juni 2025
Antwort von SBLI
Hi Robert,
Thank you for your kind words! We’re so glad to hear that our agents made the process feel helpful and pressure-free. That’s exactly the experience we strive to create—supportive, informative, and always at your pace.
We truly appreciate you choosing SBLI and look forward to being here for you whenever you need us.
My agent
My agent, Gary Costello, was super helpful. Very patient, knowledgeable and collaborative. Gary was a big reason I decided to go with SBLI. And, you cannot beat the competitive pricing.
24. Juni 2025
Antwort von SBLI
Hi Robert,
Thank you so much for your thoughtful note. We’re thrilled to hear that Gary made such a positive impact on your experience—his patience, knowledge, and collaborative approach truly reflect the heart of what we aim for at SBLI.
We’re also glad our competitive pricing helped make the decision an easy one!
We’re lucky to have Gary on our team—and even luckier to have you as a policyholder. Thanks again for choosing SBLI.
SBLI insurance is a great product
I have had SBLI insurance for 20 years and recently had to renew it. They made the process pretty easy and are a great company to work with.
12. Juni 2025
Antwort von SBLI
Hi Glenn,
Thank you so much for being part of the SBLI family for the past 20 years—that means a lot to us. We’re so glad to hear your renewal experience was smooth and that working with us continues to be a positive experience.
We're here for you at every stage, and it’s always our goal to make life insurance feel a little easier and a lot more personal.
Thanks again for your kind words and your trust.
I did a lot of homework before buying…
I did a lot of homework before buying life insurance. SBLI had some of the best rates, and they were quick to answer all my questions and move things along.
I didn't give 5 stars because there was a lot of back and forth with the medical questions. I feel like most of the questions were answered or could have been answered in the first call.
17. Juni 2025
Antwort von SBLI
Hi Robert,
Thank you for taking the time to share your experience—and for doing your homework before choosing SBLI. We’re so glad our competitive rates and responsive team stood out and helped you feel confident in your decision.
We also appreciate your honest feedback about the medical questions. We know your time is valuable, and we’re always working to streamline our process so it feels as efficient as possible—especially when many answers could be gathered upfront. Your input helps us do better.
Thanks again for choosing SBLI. We’re happy to have you with us.
Too difficult
The time, paperwork and emails for a 25,000 policy on a healthy 37 year old non smoker was questionable at best!
21. Juni 2025
Antwort von SBLI
Welcome to SBLI! We're excited to have you with us and appreciate you taking the time to share your feedback.
We understand that the time, paperwork, and emails involved felt like a bit much, and we're always working to make the process smoother and more efficient. Your insights help us do just that.
We're glad to hear you received the rate you were originally quoted—that’s a positive outcome, and we're happy we could deliver on that promise.
Thanks again for being part of SBLI. We're here if you need anything along the way.
Some people did better than others
Some people did better than others. The phone tree needs improving.
13. Juni 2025
Antwort von SBLI
Hi Nancy,
Thank you for your feedback. We're always looking for ways to innovate and improve, and we truly appreciate you sharing your experience as a valued policyholder.
Antwort von SBLI
We're happy to hear that everything was easy and as quoted. Thank you for your positive feedback; we appreciate it!
SBLI has good rates. Communication with them is also great.
Communication with SBLI during the whole process of medical exam to underwriting, was good. SBLI always returned answers to my questions. The premium rate turned out to be better than 3 other life insurance companies. I’ll always endorse SBLI if friends ask
12. Juni 2025
Antwort von SBLI
We’re so glad to hear that our communication and rates met your expectations during the process. Thanks for your kind words—and for placing your trust in us. It means a lot!
great communication
4. Juni 2025
Antwort von SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The process was easy to follow
The process was easy to follow. The agent Ross was great, and he helped me understand my doubts and queries. The underwriter part and follow-up could be better with clear communication.
29. Mai 2025
Antwort von SBLI
We're glad the process was easy and the agent was helpful - we'll pass that compliment along! We appreciate your feedback regarding the underwriting and follow-up; we'll focus on improving clarity in our communication. Thanks for your review.
Customer service representative Jack Raycroft
Customer service representative
Jack Raycroft was very knowledgeable, helpful and pleasant to work with! All my questions were answered.
4. Juni 2025
Antwort von SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
A Very Helpful Representative whom was very informative
Helpful & informative Representative
Easy to work with … Over all Great Experience
29. Mai 2025
Antwort von SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Helping set up Life Insurance
SBLI’s team was very accommodating and able to answer all of my questions! I’m very happy with my policy and being competitive against others.
28. Mai 2025
Antwort von SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Jo-Anne Corcoran: SBLI superstar
Jo-Anne’s patience and professionalism were top-notch. Great worker. Give her a raise!
31. Mai 2025
Antwort von SBLI
We appreciate your feedback and will share this with Jo-Anne! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The agent was wonderful
The agent was wonderful. Explained our choices and we felt we trusted him.
30. Mai 2025
Antwort von SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
No policy, no refund
I sent in my payment to pay for my policy in full ( annual), policy was never issued. I requested a refund and now they said they issued the policy AFTER I obtained a policy elsewhere. Now I can’t seem to get my refund of $1163.25
23. Mai 2025
Antwort von SBLI
We understand how important this is and appreciate you bringing it to our attention. Our team is actively looking into the details of your payment and policy timeline to make sure we fully understand what happened. We want to make this right and will be following up with you directly as soon as we have more information.
Thank you for your patience—we’re on it.
Edit 6/2/25:
Thanks again for reaching out. We’ve looked into this for you and can confirm that your refund was processed on May 28, the same day it was requested.
A check for $1,163.25 was mailed via USPS and should arrive this week. If you don’t receive it within a few days, or if you have any other questions, please don’t hesitate to contact our Customer Care team. We’re here to help.
Communication has been prompt and clear…
Communication has been prompt and clear whether I needed information or a problem resolved.
20. Mai 2025
Antwort von SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Great Service, But Application Process Needs Modernization
Brenda Serna was incredibly helpful in answering my questions about the policy and providing timely updates on the status of my Whole Life Insurance application once it reached underwriting. One suggestion for improvement would be to offer an online application and a secure digital submission process. This would help prevent errors from phone transcriptions or handwritten forms and eliminate the need to rely on USPS mail—especially when sending sensitive information like Social Security numbers.
7. Mai 2025
Antwort von SBLI
We appreciate your kind words about Brenda Serna. We strive to provide excellent customer service and are pleased to hear that she was able to assist you with your Whole Life Insurance application. We appreciate your suggestion and will explore it as we continue to enhance our customer experience.
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