Poor customer experience: bought a pair that was too small and arranged a refund. I tried the shoes on twice, despite the fact that the company refused to process it, saying the shoes were now worn an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just replaced my Lightsides after 6 years of solid service with a pair of Triton deck shoes. Ordered them direct from Sebago. Delivery was quick, sizing was accurate, and the shoes look and feel well... Mehr ansehen
Unternehmen hat geantwortet
The delivery time was excellent , I have yet to wear the new ones but I do think sizing in certain styles do different slightly . I have been buying sebago for 25 years plus , so had a few pairs , sha... Mehr ansehen
Unternehmen hat geantwortet
Quality, quality, quality. It's my opinion that it's impossible to buy better longer lasting shoes of Sebago's quality & style from any other company. Sebago may seem expensive but the durability of t... Mehr ansehen
Unternehmen hat geantwortet
4,4
Hervorragend
2100 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
DAMARISCOTTA DOWNQUILT GILET
Great quality and attention to detail a very nice piece. Delivery was fast and communication was good so all in all a good experience.
11. Oktober 2025
Antwort von Sebago
Hi Edwin, we're happy to hear that you received a quality piece and that our attention to detail met your expectations. We appreciate your positive feedback regarding the fast delivery and good communication.
Sebago Customer Service
Poor service!
I ordered a pair of boat shoes that were uncomfortable and didn’t fit. I sent them back and was charged postage for returning and I didn’t get my full payment as they changed for postage to be sent too! I will not be ordering from Sebago again.
10. Oktober 2025
Antwort von Sebago
Hi, we're sorry the boat shoes were uncomfortable and didn't fit. We appreciate you bringing the postage charges to our attention. We'll review our return policies to ensure clarity.
Sebago Customer Service
Great kit and delivery was prompt and…
Great kit and delivery was prompt and well communicated. Good job, thank you.
10. Oktober 2025
Antwort von Sebago
Hi Paul, we're happy to hear that you're happy with your purchase and the prompt delivery service. We appreciate your positive feedback and thank you for your time.
Sebago Customer Service
Bought yet another pair of sebago…
Bought yet another pair of sebago sailing shoes, love this brand, fit me so snugly and great on my boat and when i go ashore to refresh myself
5. August 2025
Antwort von Sebago
Hi Neil, we're happy to hear that you love our Sebago sailing shoes. It's great to know they fit you snugly and are perfect for your boat and onshore activities. Thank you for your continued support.
Sebago Customer Service
Outstanding product range
Outstanding product range, high quality and fast service & dlivery.
10. Oktober 2025
Antwort von Sebago
Hi Allan, we're happy to hear that you enjoyed our high-quality products and fast delivery service. We appreciate you taking the time to share your positive experience.
Sebago Customer Service
Quality handmade product
Quality handmade product, great value especially at regular sales discounts, and always quickly delivered.
10. Oktober 2025
Antwort von Sebago
Hi Graham, we're happy to hear that you find your purchase to be of great quality and value. We appreciate your positive feedback regarding our fast delivery service.
Sebago Customer Service
Antwort von Sebago
Hi Paul, we're happy to hear that you received your order quickly and found it at a great price. Thanks for your positive feedback.
Sebago Customer Service
Antwort von Sebago
Hi, we're happy to hear that you are enjoying the boots. Thank you for your high-quality feedback; it means a lot to us.
Sebago Customer Service
Hurricane Trainers
So good I ordered another a half size up for summer wear.
On time, 40% off. Great quality.
17. September 2025
Antwort von Sebago
We're happy to hear that you enjoyed the product and took advantage of the discount! Thank you for letting us know about your positive experience and repeat purchase.
Sebago Customer Service
There is no way to contact you…
There is no way to contact you differently.
No way to use customer service form.
My order no. 911078316 placed on Saturday the 4th of October 2025 is still not delivered.
I expected your products long time back just to find out that DPD is sending my parcel back to Sebago.
Please let me assure you that I have monitored delivery updates which were contrary in nature: we have your parcel - will be delivered tomorrow by...- your parcel is on the way back to our hub- we have your parcel which will be delivered today to your chosen locker - we sending parcel back to Sebago...and so on...
I am so disappointed with DPD service.
I would like to receive my parcel please.
Kind regards
P.O.
4. Oktober 2025
Antwort von Sebago
Hi, thanks for taking the time to leave your feedback. I can see that your order was automatically refunded upon its arrival back at our warehouse. Checking your DPD tracking it appears that a locker delivery was requested, however the parcel was too large for this service, hence the return. Apologies for any disappointment - if you would like to make a new order, we advise that a parcel shop redirection is more suitable than a locker for larger parcels.
Sebago Customer Service
I was offered a discount
I was offered a discount. However, I couldn't find any code in my email. After placing the order, I found the code in my spam. I immediately contacted customer service and informed them of the code. They then refused to honour the discount, even after I had explained the circumstances, and the fact that I was retired and in poor health; also that I was not that too up to date with computers etc.
Furthermore, the courier used ignored the delivery instructions and the picture shown of my parcel, was not only not my parcel, but also delivered to a doorway that I didn't recognise. I informed the courier that I had not received the parcel.
The next day, my parcel turned up. I informed the courier, who told me to inform Sebago. I sent them a message in their chat, starting with the sentence ' I have received my parcel '. I then received a number of messages from Sebago, asking me if I had received my parcel! I replied, in a number of messages that they should read the first line of my message. Abysmal customer service from start to finish.
Sebago have replied, saying that they will investigate, but, not to honour their discount, but to improve their customer experience. In other words, they will, again, not deal with my matter. I have thousands of pounds worth of their stuff, bought mainly at shops. However, they would prefer to lose my custom, rather than honour their discount.
Nearly a week later and I have yet to receive anything from Sebago.
6. Oktober 2025
Antwort von Sebago
Hi john, we appreciate you taking the time to share your experience. We are sorry to hear about the discount code issue and the delivery problems. We'll investigate these matters to improve our service and communication. Thank you for bringing this to our attention.
Sebago Customer Service
Antwort von Sebago
Hi Natalie, we're happy to hear that you are enjoying your loafers. We appreciate your kind words regarding our customer service. Thank you!
Sebago Customer Service
Antwort von Sebago
We're happy to hear that you find our boat shoes to be of great quality and value. Thank you for sharing your positive experience with us.
Sebago Customer Service
Easy to order and recieved goods quick!
3. Oktober 2025
Antwort von Sebago
We're happy to hear that ordering was easy, and your goods arrived quickly! Thank you for your positive feedback; we appreciate it.
Sebago Customer Service
Bought a pair of brown loafers
Bought a pair of brown loafers, they look stunning, the fit is nice and tight and the quality of the leather is very high. Best pair of affordable loafers on the market!
2. Oktober 2025
Antwort von Sebago
We're happy to hear that you find our brown loafers stunning and appreciate the quality and fit. Thank you for sharing your positive experience with our product!
Antwort von Sebago
We're happy you received your order quickly and that you found our service smooth and the price great. Thank you for your feedback!
Excellent sale buy for a quality product.
I wasn’t looking to buy yet another pair of shoes but could not resist the excellent sale price and the opportunity to try an extra half size larger than usual as I rarely find shoes that fit well. I also wouldn’t usually buy suede for ease of maintenance but I’m happy to report that the quality and fit are both excellent. I shouldn’t have been surprised as I have a beautiful pair of Sebago moccasins for occasional use and they are still in great condition after about thirty five years. The ownership has maybe changed but the quality seems to have held. Excellent service and prompt delivery. Quality product.
27. September 2025
Antwort von Sebago
We're happy to hear that you were pleased with the sale price, fit, and quality of our shoes. It's great to know our product met your expectations, especially given your experience with our moccasins. We appreciate your feedback and are glad you enjoyed our service and delivery.
Many Thanks
Sebago Customer Service
Colours are not like images and tight fit
Purchase and the delivery went on great, but the colours of the shoes are VERY DIFFERENT from what is pulished in the website. In my case I'm from very far away and can't ask to send them back... So it's very saddening that the pictures are not accurate.
Also the fit of this suede Dan Clog is much tighter than the classic Dan Clog, so it fits differently and it's quite uncomfortable.
21. September 2025
Antwort von Sebago
We appreciate your feedback. We're sorry the shoe colors differed from what was displayed online and that the suede Dan Clog fit is uncomfortable. We'll review our product photos for accuracy and investigate the sizing discrepancy.
Many Thanks
Sebago Customer Service
Antwort von Sebago
Hi Linda, thank you for your positive review. We are delighted that we were able to help.
Kind regards
Sebago Customer Service
Excellent service and quality product
Excellent service and quality product.
Well satisfied
23. September 2025
Antwort von Sebago
We appreciate you sharing your experience! We're happy you received excellent service and a quality product, and that you are well satisfied.
So funktioniert Trustpilot
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Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.