Poor customer experience: bought a pair that was too small and arranged a refund. I tried the shoes on twice, despite the fact that the company refused to process it, saying the shoes were now worn an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just replaced my Lightsides after 6 years of solid service with a pair of Triton deck shoes. Ordered them direct from Sebago. Delivery was quick, sizing was accurate, and the shoes look and feel well... Mehr ansehen
Unternehmen hat geantwortet
The delivery time was excellent , I have yet to wear the new ones but I do think sizing in certain styles do different slightly . I have been buying sebago for 25 years plus , so had a few pairs , sha... Mehr ansehen
Unternehmen hat geantwortet
Quality, quality, quality. It's my opinion that it's impossible to buy better longer lasting shoes of Sebago's quality & style from any other company. Sebago may seem expensive but the durability of t... Mehr ansehen
Unternehmen hat geantwortet
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Shoes well made.
Shoes well made.
Good fit
Price ok
Delivery quick
No complaints.
Thank you.

Antwort von Sebago
Sebago - reassuringly expensive
I like Sebago shoes and recently bought a new pair from (as far as I remember) the Sebago website. Everything worked and the shoes arrived promptly. I was a little disappointed to learn that the shoes are no longer made in the United States but, for a UK resident, it doesn't really make any difference.

Antwort von Sebago
Very disappointing experience & quality
This is my first time writing a negative review, but I felt I had to after leaving the store feeling like I’d been fooled after speaking with their manager.
The shoes are advertised as “4 seasons,” “waterproof, flexible and durable.” I bought the Classic Dan Leather Loafers on 26th July 2025 (£240) with the expectation they would last a couple of years, especially as they were marketed as a premium, durable option. I thought it would be worth investing more than double the cost of other loafers, which usually last me 1–2 years.
Unfortunately, after just 2.5 months of light wear (3 days a week, only walking to the tube and office), the soles were already halfway gone. The store staff told me to go across the street and pay £110 to get them resoled — otherwise the damage would reach the upper part of the shoe and cost even more to repair.
When I raised this in the King’s Road Sebago store, I was referred to the manager. His response was essentially: “You bought leather soles, what did you expect?” I explained that for £240 “durable” shoes, lasting less than 3 months was unreasonable. He gave me an example of how he owns the same pair in black, only wears them on special occasions, and had to resole them after a year. I replied that a year sounded reasonable, but 2 months is far outside the norm. His reply: “We never said how long they would last” and “The soles are made to be resoled.” Definitely not what I was expecting to hear.
Sebago UK head office wasn’t helpful either. Their email response was: “Unfortunately the Kings Road store is operated independently and as such we are unable to process returns or offer advice on their behalf. If you feel that your shoes have a manufacturing defect, I recommend bringing them back to the store with your proof of purchase.” Draw your own conclusions from that. So, 2 months after purchase, I’m £240 down and now being asked to spend another £110 just so that initial £240 isn’t completely wasted — all while being treated like a fool.
After checking with a solicitor, this appears to be a breach of the Consumer Rights Act 2015, which requires goods to be of “satisfactory quality” and “reasonably durable.” Sebago’s position is simply to deny any responsibility. Luckily, I purchased through Amex, whose customer service is excellent, and I’ve raised a Section 75 claim with them in the hope of getting my money back.
I honestly liked the look of the shoes, but the experience has left me feeling scammed. At this point I regret buying them and can’t recommend Sebago to anyone. Not my first pair of leather-soled shoes, but it will certainly be my last from this brand.

Antwort von Sebago
Excellent shoes
Excellent shoes, prompt dispatch/delivery and the price is very reasonable. A very good company indeed.

Antwort von Sebago
Fast delivery and excellent shoes at a…
Fast delivery and excellent shoes at a very good price for both pairs.

Antwort von Sebago
Easy to order, good quality
Easy to order and arrived within the express delivery 1-2 day window. Good quality boat shoes, solid construction and comfortable from day one.

Antwort von Sebago

Antwort von Sebago
I had an issue re sizing
I had an issue re sizing. Problem resolved due to great customer service . Cannot fault it in anyway

Antwort von Sebago
Great shoes high quality had to return…
Great shoes high quality had to return for smaller size at my cost not really ideal as free returns would have been nice but not available cost of £15 to send back for exchange and waiting another week for return

Antwort von Sebago
The shoes arrived promptly but with a…
The shoes arrived promptly but with a scratchy on top of one of them

Antwort von Sebago

Antwort von Sebago
Sebago, what’s not to like!
I’ve bought several pairs of Sebago shoes and boots over the years, and I love them. On this occasion, I took advantage of a pair of boots in the sale that was emailed to me, which were a bargain not to be missed … great Sebago quality, great boots, and for a price that was just ridiculous, a serious bargain. Add to this a great delivery service, quick and fully traceable, I just couldn’t be happier!
I’ve been a long time Sebago customer, and I will continue to be so for a long time to come!

Antwort von Sebago

Antwort von Sebago
Reliable!
I’ve been wearing Sebago docksiders for over 30 years well made tough little work horses!

Antwort von Sebago
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







