Poor customer experience: bought a pair that was too small and arranged a refund. I tried the shoes on twice, despite the fact that the company refused to process it, saying the shoes were now worn an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just replaced my Lightsides after 6 years of solid service with a pair of Triton deck shoes. Ordered them direct from Sebago. Delivery was quick, sizing was accurate, and the shoes look and feel well... Mehr ansehen
Unternehmen hat geantwortet
The delivery time was excellent , I have yet to wear the new ones but I do think sizing in certain styles do different slightly . I have been buying sebago for 25 years plus , so had a few pairs , sha... Mehr ansehen
Unternehmen hat geantwortet
Quality, quality, quality. It's my opinion that it's impossible to buy better longer lasting shoes of Sebago's quality & style from any other company. Sebago may seem expensive but the durability of t... Mehr ansehen
Unternehmen hat geantwortet
4,4
Hervorragend
2100 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent quality of shoe and value for…
Excellent quality of shoe and value for money. Arrived quickly, and one return dealt with quickly as well. Will buy more products for sure.
27. August 2025
Antwort von Sebago
Hi Ray, we're happy to hear that you found our shoe quality excellent and appreciated the value. We're also glad our return process was quick and easy. Thank you for your positive feedback; we appreciate it.
Sebago Customer Service
Antwort von Sebago
Hi Janet, we're happy to hear that you had a wonderful experience and that our communication was good. Thank you for your positive feedback.
Sebago Customer Service
Antwort von Sebago
Hi Jason, we're happy to hear that you had a positive experience with our shoes and staff at the Kings Road store. Thank you for your feedback.
Sebago Customer Service
Excellent shoes l normally buy the tan…
Excellent shoes l normally buy the tan deck shoes but they have still got a little bit of life in them
The blue were a bargain but when l can afford the tan l will be buying a new pair fantastic shoes
8. August 2025
Antwort von Sebago
Hi Julie, we're happy to hear that you find our shoes excellent. It's great you found a bargain with the blue pair. Thanks for your fantastic feedback.
Sebago Customer Service
No title
Good price, prompt service & delivery. This must be the 5th or 6th pair of Sebago I've had over the years and I have been delighted with every pair.
27. August 2025
Antwort von Sebago
We're delighted to hear your comments Jennifer! Thank you for your continued support and for choosing our shoes over the years!
Kind regards,
Sebago Team
Antwort von Sebago
Fantastic. We're so pleased with your feedback Iain. Thanks for shopping with Sebago and we look forward to seeing you again.
Kind regards,
Sebago Team
GREAT!!!!!!!!!!!!!
6. August 2025
Antwort von Sebago
Thanks Ian! We really appreciate your positive feedback!
Kind regards,
Sebago Team
I have a pair of much-loved very old…
I have a pair of much-loved very old Sebago shoes and can’t get the soles repaired so I ordered the nearest replacement in my usual size. The shoes were definitely not a UK 5 and a half. I returned them, heard nothing, phoned and was told on Tuesday Sept 2nd that my return had been accepted and an email had just been sent. The email said I would receive a refund in 3-5 days. It is now Sept 9th and still no refund.
22. August 2025
Antwort von Sebago
We're sorry to hear your feedback Jennifer. I have checked that your refund has been processed correctly and I have confirmed that it should be with you now. Please accept our apologies for any delay with the processing of this transaction.
Kind regards,
Sebago Team
Antwort von Sebago
We're so pleased you are happy with your purchase and our service! We appreciate you sharing your positive experience with us.
Kind regards,
Sebago Team
Sebago are a class outfit
Sebago are a class outfit ! had been veiwing some deck shoes for sometime ! Sale popped up at the right time and I purchaced a brilliant pair of deck's, @ a great price, fantastic quality will buy again.
23. August 2025
Antwort von Sebago
We're happy to hear that you had a brilliant experience with your deck shoes! It's great to know that you found a pair you loved at a great price and appreciate the quality. Thank you for your positive feedback!
Kind regards,
Sebago Team
Antwort von Sebago
Thank you for your great feedback David. We hope to see you shopping with Sebago again soon.
Kind regards,
Sebago Team
Quality! Quality! Quality!
Quality, quality, quality. It's my opinion that it's impossible to buy better longer lasting shoes of Sebago's quality & style from any other company. Sebago may seem expensive but the durability of the shoes easily outweighs cost. Needless to say I am very pleased with my latest 2 pairs of Docksides & Citysides.
22. August 2025
Antwort von Sebago
We're delighted with your comments regarding the quality and style of Sebago shoes! Thanks so much for your positive feedback!
Kind regards,
Sebago Team
Antwort von Sebago
Thanks for your great review! We really appreciate your feedback and continued support.
Kind regards,
Sebago Team
Excellent service.
22. August 2025
Antwort von Sebago
Thanks so much for taking the time to leave us a 5 star review Simon! We hope to see you again soon.
Kind regards,
Sebago Team
A quality product / business but be aware of cost of returns!
Just replaced my Lightsides after 6 years of solid service with a pair of Triton deck shoes. Ordered them direct from Sebago. Delivery was quick, sizing was accurate, and the shoes look and feel well made. Only negative point was the cost of returning a second pair (didn’t like the multi colour version). Although it clearly states on their website that returns are at buyers expense, somewhat shocked to have to pay £15 for recorded delivery which is advisable due to their value.…. this might put me off purchasing directly from Sebago next time.
22. August 2025
Antwort von Sebago
We're happy to hear that you are pleased with your new Triton deck shoes and the quick delivery. We appreciate your feedback regarding the return costs. We'll consider this as we review our policies. Thank you for your long-term support.
Kind regards,
Sebago Team
Awful customer service
Awful customer service. What a shame.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Sebago
We regret that our service was not good. We appreciate your feedback and will address it.
VERY GOOD CUSTOMER SERVICE
15. August 2025
Antwort von Sebago
We appreciate your feedback and are glad our customer service met your expectations. Thank you.
Antwort von Sebago
Thanks for taking the time to leave us a 5 star review Andrea! We look forward to seeing you for your next Sebago purchase.
Kind regards,
Sebago Team
Speed and quality
Initial service was very prompt with updates on shipping etc. I needed to exchange the item to get a slightly bigger size. The returns process was straightforward and I received the new items within 3 days. The quality and look of the Classic Dan loafer are exceptional.
15. August 2025
Antwort von Sebago
Thank you so much for your fantastic and detailed feedback Mark! We're thrilled with your comments and appreciate you taking the time to leave us a review.
Kind regards,
Sebago Team
Managed to purchase two fantastic pairs…
Managed to purchase two fantastic pairs of shoes in the sale. As ever great quality and fit.
22. Juli 2025
Antwort von Sebago
Hi Rob, we're happy to hear that you found fantastic shoes during the sale. We appreciate your positive feedback regarding the great quality and fit you've come to expect.
Sebago Customer Service
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.