Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Mehr ansehen
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I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Mehr ansehen
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I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very hel... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Vom Unternehmen geschrieben
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Kontaktinformationen
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Vereinigtes Königreich
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,6
Hervorragend
4490 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
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Karolina R
Karolina R has been coming to my house for treatments over the last few years. She is completely professional and her waxes are painless. I couldn’t recommend her more highly.
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear Augusta
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Karolina and that she’s consistently provided such professional treatments over the years. It’s lovely to know you’re so happy with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
I would recommend Karolina R
I would recommend Karolina R , she has been doing my treatments for the last two years and have always been very professional, understanding and supportive.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear Sam
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Karolina and that she’s consistently provided such professional and supportive care over the years.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Although the hair stylist arrived late…
Although the hair stylist arrived late and seemed annoyed that I hadn't washed my hair beforehand, claiming it was mentioned in the confirmation email, I checked and it wasn't actually stated in the email.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Hi there,
Thank you for taking the time to share your feedback. I’m sorry to hear that the stylist arrived late and that there was some confusion around the hair preparation, as this certainly isn’t the experience we aim to provide.
We’ve reached out to gather a bit more detail so we can look into this properly and review both the timing and the communication shared ahead of the appointment. Your feedback is really helpful in allowing us to improve.
Thank you again for raising this with us, and we hope to have the opportunity to provide you with a smoother experience in the future.
Warm wishes,
Mollie
Antwort von Secret Spa
Dear Thaiba
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you had such a magical and relaxing experience.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Love a facial at home
Love a facial at home! The Dr Jack facial with back massage was next level and one of the best treatments I've had
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear Georgia
We deeply appreciate you taking the time to share your experience. It’s wonderful to know that you had such a positive at-home facial experience and enjoyed the Dr Jack facial with back massage.
Thank you for choosing Secret Spa, and we hope to book you again soon.
Warm regards,
Mollie
Karen was excellent
Karen was excellent. Very professional at all times but made me feel comfortable too. Make up was lovely and lasted well. Hair do was great too. Would definitely book Karen again. Thank you.
6. Dezember 2025
Antwort von Secret Spa
Dear Linda,
Thank you for your feedback. We’re delighted to hear that you had a great hair and makeup experience with Karen. It’s wonderful to know you felt comfortable and pleased with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Antwort von Secret Spa
Dear
Thank you so much for your very kind review. It’s great to hear you had such a fantastic experience with Claire.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Galyna understood exactly how I wanted…
Galyna understood exactly how I wanted my hair and make-up and got it done really quickly so that I could make it to my party on time. She was both kind and professional and made the whole experience enjoyable.
4. Dezember 2025
Antwort von Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Galyna and that she understood exactly what you were looking for while getting you ready in time for your party.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
The hair stylist was late and then got…
The hair stylist was late and then got cross with me for not having washed my hair and told me I should have seen that in the confirmation email. It wasn't in the confirmation email.
4. Dezember 2025
Antwort von Secret Spa
Dear Kate,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience.
While blow-dry appointments do require hair to be washed beforehand, you’re absolutely right that this should always be communicated politely. It’s unacceptable for any professional to express frustration towards a client, and we’re also very sorry that the stylist arrived late, which understandably added to the frustration.
Your feedback has been taken seriously and shared internally. A member of our concierge team will be following up with you directly.
Kind regards,
Mollie
Used this service for a work trip to…
Used this service for a work trip to London, I had an event and had been on the go all day with meetings and travel. Having a hairdresser come to my hotel was an absolute brilliant service!
3. Dezember 2025
Antwort von Secret Spa
Dear JLima
Thank you so much for taking the time to share your experience. We’re delighted to hear the service worked so well for your work trip and that having a hairdresser come to your hotel made the day a little easier.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing
Amazing! Experience and will 100% use from now on when ever I need hair and/or makeup when in london
3. Dezember 2025
Antwort von Secret Spa
Dear Anna
Thank you so much for your very kind review. I’m so pleased to hear you had such a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Excellent!
29. November 2025
Antwort von Secret Spa
Dear,
Thank you so much for your very kind review. I’m so pleased to hear you had a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Very professional and kind
Very respectful, kind and patient with my mum. I booked the session for her as a birthday present. She is 81 and has anthritis. I was worried initially, but her kindness and patience was exemplary. I'm very grateful. Thank you Teresa.
10. November 2025
Antwort von Secret Spa
Dear Maria,
Thank you so much for taking the time to share this lovely feedback. We’re truly pleased to hear about your mum’s experience with Teresa and it’s wonderful to know she felt comfortable and well looked after, especially on such a special occasion.
We really appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
A great first experience
Laura was lovely and very prompt. She had a great set up and took the time to understand the look I wanted. She built up the make up keeping it light initially so we could adjust it to suit how heavy I wanted me eyes, which was perfect.
22. November 2025
Antwort von Secret Spa
Dear Jo
Thank you so much for taking the time to feed back on your appointment. It’s lovely to hear you had such a great first experience with us and that you enjoyed your make-up session with Laura.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
My facial with Julie-Anne was amazing
My facial with Julie-Anne was amazing, she was incredible and my skin has been nicer since
So pleased!
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear Lauren,
Thank you for taking the time to feed back on your recent experience. It’s wonderful to hear you enjoyed your facial with Julie-Anne and that your skin has been feeling nicer since.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Pregnancy massage with Zdenka
I had a wonderful, relaxing pregnancy massage with Zdenka. She was very knowledgeable and calming and put me at ease right away. The massage was fantastic, I would highly recommend!
22. November 2025
Antwort von Secret Spa
Dear Sarah,
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you enjoyed your pregnancy massage with Zdenka and felt so well looked after.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Great service
I was a last minute booking and Secret Spa went above and beyond to find me a make up artist at such short notice. My make up artist was lovely and got me ready on time!
21. November 2025
Antwort von Secret Spa
Dear Jodie
Thank you so much for taking the time to feed back on your recent experience. I’m so pleased to hear we were able to help with your last-minute booking and that you enjoyed your appointment.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
The best!!!
20. November 2025
Antwort von Secret Spa
Dear
Thank you so much for your very kind review. I’m so pleased to hear you had a great experience with us. We look forward to welcoming you back again soon.
Kind regards,
Mollie
i loved Emily!
17. November 2025
Antwort von Secret Spa
Dear Jess
Thank you for your wonderful feedback. We’re so pleased to hear how much you enjoyed your appointment with Emily.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Lauren is amazing!
Lauren was really friendly, knowledgeable and went the extra mile to make me feel comfortable and answer all my questions. The facial felt incredible and my skin was so soft after it. I will be booking with her again soon.
9. November 2025
Antwort von Secret Spa
Dear Emma
Thank you for your wonderful feedback. We’re thrilled to hear you had such a great experience with Lauren and that she made you feel so comfortable while delivering an amazing facial.
Don't forget you can favourite her on your account to request her directly next time.
Warm regards,
Mollie
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