SelectBlinds Bewertungen 

i did not get any help to replace the one blind i did not get

Easy to order and blind fits perfectly. A little more gap on edges than expected but overall great product

We just ordered 18 blinds for our new home and had another great experience with SelectBlinds. We’ve also used them for two of our other properties, and the process has always been easy from start to finish. Great quality, great prices, and definitely a company we’ll continue to use. Highly recommend!

It was just so darn easy to order, installation was a breeze with the no drill option, I will definitely be back when I order treatments for the rest of my windows.

Customer service is terrible. Placed an order and requested a refund when the price dropped significantly less than 24 hours later. Reques was refused, and also refused to cancel my order. Agents speak unintelligible English. Suspect this may be a sham company. Look elsewhere for blinds.

Poor quality, bad customer service, claim you can only cancel order within 4 hours, even when nothing shows in production, will lie to your credit card company too.

After looking at a bunch of online and local stores, we bought several blinds for our new home. They were all delivered quickly, included all the parts and directions, and fit perfectly, at a good price. And they look great!

10 weeks after ordering, I never received my order.

The hem on my Premier Modern Solar Screen failed in the first week. I spent close to $1000 on it and have contacted your team multiple times and still no response. This week I will contact my credit card company.

Poor communication. We decided to order 6 of their blinds. Asked about attaching two of them to a smooth, steel door where we cannot use screws. It would be an external mount of a screen about 22" w by 70"l. The only response we received was that they did offer a mount (cassette) to meet our needs that used industrial-strength tape. I could not find where to order that mount, asked about it, but never received a response. They also offered to send a sample of that tape, which I immediately requested, but has not been sent. We have waited a week to hear from them on any of these issues. Sent one email reminder. Silence.

UPDATE:
Worked with SelectBlind Brand Ambassador, Ariel, who was able to address and resolve the issue with my order.

Very grateful and look forward to receiving the updated version of shade in yhe coming weeks.

Thank you Select Blinds and thank you Ariel!

Donna
Customer

Had difficulty submitting my order.
My credit card was charged yet did not receive a confirmation email.

Took much of my time since the Customer Service # online was “Not a Valid Number”. Tried the # on the Measuring Sheet provided and was able confirm the order several days after chasing around.

Blinds arrived and the material of the shade is very nice quality! However, the mechanism for attaching the shade to window not the same as represented in online photos.

May need to reorder due to the way it is hanging.

Will try to call and speak with a Customer Service person once again.

Not a happy camper.

Our shade arrived on time, perfectly fitted. We love the look of this roller shade.
Thank you!

The customer service was terrific they was so helpful and they told me when they were going to be shipped and they came on time, I bought the Roman shades and very reasonable priced. I truly love them.

I called to talk through my order before placing it and rec’d good customer service. Staff addressed my questions accurately. The blinds arrived a little later than expected but were as ordered and each fit the intended window perfectly. Blinds were very easy to install too. Very satisfied.

I ordered the new DIY frameless plantation shutter kit for 9 windows.
When shipped, I noticed 9 separate FedEx tracking numbers, which made me think I would receive one window per box. Unfortunately this was not the case. It took 3 days to receive all the boxes. Upon delivery of the first boxes, I opened one thinking I could get started on assembly but the box only contained the slats, no rails or hardware. The slats were bundled together as multiple packs in different sizes. So I waited under the assumption that after all the boxes were delivered, it would be clear as to what pieces to pair together and I would begin building. Unfortunately this was another incorrect assumption on my part. After opening all the boxes, which contained parts of various sizes in each box, I realized that none of the rails were marked with sizing or any other indicator as to which parts from each box went together. In addition, there are some damaged parts. And while I expect that some parts may be damaged during shipping, there was one part that was literally broken in half and the employee somehow felt it was ok to bundle the broken pieces together and ship it anyway.
Upon realizing that the packaging and the damage was going to make building these shutters an impossible task, I called customer service and explained my situation, as well as the fact that their included instructions were not very good either. I received an email with different instructions, still terrible, and a request to send pictures of damaged items. In the phone call I was told that the rails would be marked on the ends with the sizes. So in my email I included pictures of the damaged parts as well as pictures of a few rails showing no markings and reiterated my issues with the packaging. I followed up 3x to my email with no response so I called again.
This time I was told that they received my email but not the pictures. So I resent the pictures and called back immediately to have them verify receipt.
The customer service agent verified receipt of the pictures and told me they would send to their production team and I would get a response within 48 to 72 hours.
I received my response yesterday requesting that I provide the sizing of the damaged parts for replacement and that each window was packaged separately so I should open one box at a time??? Didn't I tell them that I tried to do exactly that process but the items were not packaged and sent to me that way??
I also found it interesting that my latest response was a new email with a new subject line referencing "Decagon AI ticket" instead of a follow on of my original emails referencing my order and ticket #.
The customer service is really sub par. And the fact that I feel like they're gaslighting me with the whole packaging mess makes me warn you all to stay away.
The DIY shutter kit is a complete failure.
The company should just admit the
mistake with this entire mess and offer a real solution instead of canned answers that only marginally address the issues.

What a terrible company. I ordered two roman shades for our office, and they each came 1" too short. I reached out to Select Blinds and sent clear videos of each blind showing the top of the measuring tape at the top of the window, and a clear measurement showing the blinds were 1" too short at the bottom. They said it wasn't clear, which was complete nonsense. They asked for photos, showing both the top and bottom of the window at the same time and the measurement -- which is insane because the measurement would be too small to see. Regardless I took the requested photos and sent them in, I also sent zoomed in photos so you could actually see the measurement and a reference to what we ordered. They completely ghosted me. I called customer service and they said I was wrong! LOL! They told me I had to resubmit photos. Of what??? Unreal. They then proceeded to interrupt and yell at me. I had to resort to taking it up with my bank. A shame because we had ordered blinds through them before with no issue, and had planned to order more, but I definitely won't be risking having another experience like this, and suggest no one else do either.

I paid £995 for the purchase and installation of 5 blinds in March, I noticed in one of the blinds there was a bevelled slat and phoned to report the fault, I was told by both Kerry and Elaine in the office, that there was a 3 working day policy to check for fault or damage and it was 6 months since the installation. I was not made aware of this at the time of purchase or
installation, so I made enquiries regarding this issue. I was informed that the 3 working day policy was illegal,
and violated my Statutory Rights. I arranged for someone to come to my home to take pictures of the faulty blind, so I will wait to see the outcome

Received wrong blind and company will not send correct one that I wanted. Talking to the customer service is talking a nightmare. Can't speak English and if you ask for English speaking person your put-on hold forever!

⭐ 1/5 – Extremely Disappointing Experience

I would strongly caution anyone considering ordering from Select Blinds.

I ordered 8 indoor blinds for my home, and the experience has been a complete disaster. Most of the sizing came back wrong, and to make matters worse, one of the blinds and its wand arrived looking heavily used, scratched, damaged, and bent. This is absolutely unacceptable for products that were purchased and paid for as new.

What has made the situation even worse is Select Blinds' complete lack of customer service. I have contacted the company roughly 10 times trying to get these issues resolved and have received virtually no meaningful help or resolution.

At this point, I find the way this has been handled incredibly unprofessional, unresponsive, and unethical. A company should stand behind the products it sells, especially when a customer receives incorrectly sized and visibly damaged merchandise.

Save yourself the frustration, time, and money. Based on my experience, I cannot recommend Select Blinds and would strongly suggest looking elsewhere.

I have never experienced customer service this bad in my life. I ordered four blinds from Select Blinds in February and installed them in March. Three of the four blinds were fine, but the fourth blind was broken from the start.

I have now been waiting almost SIX MONTHS for a replacement. Every single month, I’m told that the replacement will ship, and every single month, nothing happens. No replacement. No resolution. Just another excuse and another promise that goes nowhere.

To make matters even worse, I’ve been hung up on several times when trying to get answers. Apparently, once they have your money, actually taking responsibility for a defective product and helping the customer is no longer a priority.

This has been an unbelievably frustrating experience. I’ve spent months chasing a company over ONE replacement blind that should have been handled immediately. The lack of communication, accountability, and basic customer service is absolutely unacceptable.

Worst customer service experience I’ve ever had. I would strongly recommend thinking twice before ordering from Select Blinds. Save yourself the headache and take your business elsewhere