Sendblooms Bewertungen 

Ordered a purple “Magenta Magic in a Mason Jar” bouquet for an important 50th birthday because purple was the recipient’s favourite colour. I was only informed on the delivery day that the flowers were unavailable and that they would substitute it with a Designer’s Choice bouquet. I was not given the option to approve the change, choose another purple bouquet, postpone, or cancel.

The replacement was neither similar in colour, style, value, or quality. It had red, white/cream, green, and only a few purple flowers. I even contacted customer service and clearly explained that purple was the whole point of the order, and they said they would attach a note to the florist. Clearly, that made no difference.

I paid $96.03 CAD including shipping and taxes, and they only offered a $64.99 store credit. Highly disappointing experience.

I would strongly recommend not ordering from them if you actually care about receiving what you paid for.

The flowers I ordered for mother's day were not the same as what was delivered and to make matters worse, the mug was delivered with a broken handle. I reached out to customer service and I first got an email stating they will replace the mug then a follow up email stating the mug was delivered in good condition. The mug and flowers were delivered in a box. When it was opened, the mug was already broken inside the box which was left at my mother's front door. The courier didn't ring the door bell either. This company is a disappointment. If I could leave zero stars, I would. Will not recommend them to anyone.

Sent a completely different bouquet. Different flowers, different colours, and different size. Sent several emails requesting a fix and all emails back said the substitution was within their rights as outlined in the "fine print".

Order a large bouquet with calla lillies, gerber daisies, roses, and carnations. Colours were cream, deep reds, and soft pinks.

Recieved a small, purple and bright pinks, with regular lilies, chrysanthemums, and roses. All the roses were fuchsia except one red rose.

They refused to fix the order. Offered a store credit and a discount. I have seen better assembled bouquets at the gas station and would never purchase from here again.

Very poor customer service. I ordered flowers for Mother's Day and it was confirmed they would be delivered on the day. They weren't delivered on the day and there was no communication. Finally two days later I got an email saying "Due to the size of the country, increased logistical demands during this busy season, and temporary stock availability issues, we have had to adjust some delivery schedules to accommodate the high volume of orders."

They said they'd deliver it two days later - a full 4 days after the promised delivery date. The next email told me they didn't have the flower I requested so they'd be replacing it with something else then it was finally delivered the next day.

Several emails sent to them went unanswered including a request for refund which was ignored.

0/5 stars. Do not order from this scam company. They were unable to deliver flowers ordered for mother’s day (though I was lied to and told a delivery reattempt would be made) and Send Blooms would not refund me. They have no customer service and I waited multiple days for a response after emailing every day.

Wish minus 5 stars was an option. Paid extra for delivery and was not delivered on time. After not delivering on time they send a message saying they did not have what I ordered in stock. Brutal customer service. DO NOT ORDER FROM HERE.

I wish I had of read this site first. My Mother’s Day order reads as “ On its way”, it’s 4 days late and when I just called they told me they actually cancelled it before Mothers Day ( despite it saying it was confirmed on the 8th). If I hadn’t called they were just going to keep my money and never deliver it.

Attention scam!

They shipped the order to the billing address instead of the delivery address. I called customer service 7 times and got absolutely no answer.

However, whenever I selected option 1 to place a new order, an agent answered immediately every single time. Yet no one could help me because they claimed they were “not part of customer service.” So they kept transferring me to a line that nobody ever answered.

I also sent emails regarding the issue and received no response.

And the bouquet I received? A complete disaster.

I ordered a “blush and purple colors” bouquet and instead received a multicolor bouquet with orange, yellow, red, and white flowers — literally the complete opposite of what I ordered.

They finally replied with this:

After reviewing the provided pictures, we verified that the arrangement you received aligns with our policy and item description. While we make every effort to source flowers that closely resemble the images on our website, variations can occur due to differences in computer monitors and natural variations in crops. Additionally, it's important to note that some flowers may have shifted during transportation or appear differently depending on the angle of the photograph. We understand your disappointment and aim to rectify the situation by offering an in-store credit for future use. Please let us know if you would like to proceed. We sincerely apologize for any inconvenience caused and strive to address your concerns. Kind regards, Bloomex

So apparently this is considered acceptable to them.

I will never order from them again. This level of service is completely unacceptable. Shame on you.

DO NOT ORDER! Ordered flowers for my wife on Mother’s Day for $100 which she never received. Firstly they told me on the day of delivery they didn’t have the stock for the bouquet I ordered, then I realized they’d sent to the billing address rather than the shipping address. Refusing to issue a refund as they say they technically delivered (even though I never received them). Terrible customer service. Never use this service.

DO NOT USE THIS COMPANY!
I would give no stars if I could. I ordered for Mother’s Day several days in advance- they took my order and I’ve never heard from them again. They completely ghosted me and never delivered the flowers. I cannot get through to them for a refund- they are a complete scam and have essentially stolen from me. Disputing the charges with my credit card company now.
Avoid this business.

Do not buy from this company EVER
MY MOTHERS DAY flowers arrived at 7.30 pm . The wrong order . No vase and orange flowers no greenery and not what was ordered by my son . No one will answer the phone lines and now I see how bad the reviews are . Never buy from them !!!!

If I could give 0 stars I would.

Awful customer service. Ordered flowers for Mother’s Day on May 8th and May 13th still nothing has been delivered. Called twice and you get a call centre where English isn’t their first language. Finally got a tracking number today to see where they are. I honestly thought I got scammed. Was told I would be compensated for the delay but nothing has been done yet. DO NOT USE THIS SITE!!!

Ordered flowers for mothers day on the 9th. Paid extra to have them delivered on the 10th. On the 11th it said they were out for delivery, but as of today (13th) Shop says they are waiting for details. I've emailed them 3 times, and have not received any response.

We order a purple theme lili arrangement which was noted on the site to be in stock, and I ordered the large for a total charge of over $70. In the final hour before delivery they sent email it was not in stock and changed order without our review. The final arrangement was drying, old yellow and red arrangement (not even close to what we wanted) and was no where near a large. I could have gone to my local flower shop and paid $20 for the same arrangement which would have been fresher. Stay away from this company and their services, not as advertised at all and far far over priced for what is delivered.

Terrible experience. Ordered flowers for Mothers ‘s Day. I was better off buying them from Metro. Extremely disappointed.

Ordered a snapdragon bouquet for Mother's Day. It arrived three days late with a $10 orchid and chocolates — my mom is allergic to dairy. Zero resemblance to what I ordered. Disputing with my bank. Also when i tried to get a hold of customer service for it being late they just said "sorry, there's nothing we can do". so there really is no point of their customer service. I would have been better off picking up flowers from safeway, it would have been better quality.

They delivered my flowers to my mother on the selected day looks like that in itself is something to be grateful for but otherwise it was a huge disappointment. They didn’t follow any of my instructions I bought two different premium bouquets and got the extra large upgrade on each one because I wanted them combined together into 1 super massive bouquet with real wow factor. I bought a $15 vase so they could put them in and the vase didn’t even fit one of the bouquets it was delivered separately. Worst of all they completely ignored all my instructions I asked for various shades of pinks and orange flowers and in my notes I said peach, any shade of pink pale dark pink, yellows etc all ok I wanted colours just not white and red bc I realized they would probably make substitutions. The bouquets I had chosen were one with lovely pinks and one with orange, pink and yellow roses and my instructions for how to make substitutions were clear. Instead I received one spindly bouquet of white flowers that looked nothing like the website photo for the “pink party” bouquet let alone the “upgraded” version and one bouquet of basically red roses and they were not arranged together probably bc they looked awful together and clashed badly like tacky cheap flower arrangements someone fished out of the bin after grocery shopping somewhere like value mart where they might not realize how cheap and low end it looks to mix limp white flowers with red roses. Some of the flowers were already dead on arrival and the roses were at the end of their bloom so they looked nice arriving but won’t last more than 2 days… How is it that the day before Mother’s Day a florist has nothing better to offer than old limp tacky white and red flowers? It wasn’t at all like a $160 bouquet of flowers. I’m not putting 1 star because at least they got the card and delivery day right but I would definitely not use these guys again… Major disappointment and waste of money. Next year I’m dealing directly with a tried and true local florist and not with this mess again. In a pinch I’ll just get Uber Eats to deliver grocery store flowers since that’s what I received but I paid more than 3 times the price.

Avoid!! I ordered a bouquet for Mothers Day with same day delivery highlighted as a feature - paid a premium delivery charge and the flowers arrived 2 days late.

Just to echo all the other reviews, this is a scam company. I highly suggest anyone that has been scammed by this company to call your bank and dispute the credit card charge as it is very obvious through searching online that this is a scam company, so you will be able to get your money back. Don’t let them just take your money… Call your bank and dispute the charge.

Worst! Ordered a bouquet for Mother’s Day on a Friday, it’s Tuesday,(two days after Mother’s Day), and still not delivered!😡😡