Sendblooms Bewertungen 

HORRIBLE company. Ordered Mother's Day flowers in advance. Day of..nothing. I call and am informed deliveries will occur up until 8pm. Still nothing. They never arrive. No update emails received. I today at 5:30am and I request a refund. First the customer service agent argued saying they can't refund me for a confirmed order. Finally she agrees I will receive a refund within an hour. 2.5 hours later and nothing! I call again and am told I must wait 24 hours and that the issue is being forwarded to the "Investigations Department". I ask to get a copy of the report. I'm told it's not possible. I ask to speak with a manager and am told it's not possible. Immediately after the call, I receive a notification saying that my order will be arriving late... NO KIDDING! They also say that don't have the flowers I want and are sending a "Florist Choice Bouquet", which doesn't even exist on the website. I call several times and cannot get in contact with anyone. The order is delivered despite being told it was cancelled. The bouquet is small and the flowers are in horrible shape. Outer ones are crushed. They also just left the flowers on the porch in the sun! Over the course of the day I attempt to contact customer service over 10 times. On the last call the agent once again says she will "refer the issue to a manager". I say this is not acceptable and demand my refund. I explain all the issues with the bouquet and my frustrations. She just stops answering me, refusing to acknowledge the problems. She eventually says that because I am not listening to her she is connecting me to someone else and refuses to help. She then disconnects from the call and I am put back on hold! I wait on hold for over 30 minutes and nobody ever answers. I call several other times with no luck.. DO NOT use this company. At this point I have reported the company on Shop in hopes they will be removed, as well as to my credit card company. I recommend anyone else who has had issues do the same!

Do not order from here. I ordered in advanced and thought I was buying a beautiful bouquet of flowers for my mom on mother’s day, the picture was perfect and good to keep in mind I bought a large bouquet. The same day of delivery I was notified that there was a supply shortage and they could not complete my ordered bouquet but to rest assured that the bouquet delivered would be of same value and quantity. What was delivered is a small bouquet and looks like I could've picked it up from a gas station. I paid $80 for a $30 bouquet of flowers. At least mine was delivered (sorry to all the reviews that weren’t delivered) but it was delivered at 5pm on mother’s day… at least my mom is a sweet lady and said she still loves them. After reading all the reviews its clear they do this “supply shortage” on purpose so that you pay well above the amount of the actually flower quality that arrives. Oh and apparently they dont offer refunds during a “holiday period” which was no where to be seen in the fine print, I dont even think I saw a refund policy when ordering, but now they want to say its in the policy, please… do not order from them.

This is a scam business. Send Blooms I called customer services 3 times, and they put me on hold for over 45 minutes each time without answering, or they did it deliberately. The order put in was never delivered, and they mixed up between orders.

Such a waste of money. Sent me some bs flowers, demanded a refund and they refused. Sent a replacement and was worse than the first. DONT WASTE YOUR MONEY HERE!!!!

DO NOT BUY FROM THIS WEBSITE!!!! DONT WASTE YOUR TIME OR MONEY AND RUIN A CELEBRATION JUST BECAUSE THEY COULDNT DELIVER THE ORDER ON TIME! I ORDERED GIFTS FOR A MOTHERS DAY, I CALLED CUSTOMER SERVICE AND BEEN TOLD ITS GONNA DELIVER NO MORE THAN 8PM THE SAME DAY ( mothers day) WAITED THE WHOLE DAY AND NO DELIVERY! NEXT MORNING THEY SENT AN EMAIL STATING THEY WILL RESCHEDULE THE DELIVER TO MAY 12 🤣 LIKE WHAT THE HECK!!!!? ITS SPECIFICALLY FOR MOTHERS DAY AND THEY THINK ITS APPROPRIATE TO DELIVER IT 2 DAYS AFTER THE CELEBRATION!THEIR EXCUSE? TOO BUSY?!LOL! THEY WHY THE HECK THEY STILL ACCEPTING ORDERS AND PROMISE WITH THE SAME DAY DELIVER IF THEY ARE RECEIVING TOO MANY ORDERS?!!! I CALLED MY BANK AND REPORT THE TRANSACTION AS FRAUD/SCAM SINCE THIS IS FALL ON SCAM SECTION. I GOT MY MONEY BACK AND IF THEY EVER STILL DELIVER THE ITEM I WOULD SHOVE THAT FLOWERS UP THEIR DELIVER DRIVER’s a**!

Ordered flowers for Mother's Day and was informed then that there would be a substitution due to supply shortage but would be similar value and quality. It was neither of similar quality or value. Would have gotten better from a gas station. Highly disappointing and would strongly recommend people not to purchase from these scam artists.

Absolute joke of a site and company! Delivery date was changed and I was promised a free upgrade for the inconvenience and then they get delivered and they look like scraps from a lawn mower compared to the original ones that I purchased and I even got the medium size that was more than the small original. They tried to offer me a credit but I in no way would give them my business again. So disappointing dont waste your time and money! They dont care to honor their words or quality!

Scam!!! Never recieve blooms

Ordered flowers for Mother’s Day for my wife. The flowers were never delivered. This is the responses I got:

“We want to inform you that your Mother's Day order will be delivered later than originally requested. Due to the size of our country and the complexities of logistics during this busy season, we’ve had to adjust delivery schedules to accommodate the high volume of orders. Your order is rescheduled for delivery on 11th of May. We hope you understand the effort and planning required to manage deliveries during this unprecedented time, and we appreciate your patience and support. Wishing you a joyful Mother's Day! Sincerely, The Bloomex Team”

If the size of the country is a problem for you, maybe you should not be delivering flowers across the whole country. Your logistics for delivery is not my problem.

I ordered flowers for Mother’s Day from "Send blooms" through the Shop app on May 6 and specifically selected May 10 as the delivery date. Despite ordering several days in advance, my flowers never arrived.

I called customer service earlier in the day and was told the order would arrive by 8 PM. After 8 PM passed with no delivery, I called again to cancel the order because Mother’s Day was basically over. Instead of helping, the agent blamed me and said delivery was “not guaranteed” and that the flowers would arrive tomorrow instead.

What’s the point of delivering Mother’s Day flowers after Mother’s Day is already done?

What makes this even more frustrating is that their website advertises “SAME DAY DELIVERY AVAILABLE ON ORDERS PLACED BEFORE 1:00 PM.” I ordered DAYS ahead and still didn’t receive anything.

Now they’re refusing to immediately cancel/refund my order and saying someone will call me back after an “investigation.” Terrible customer service, misleading advertising, and a very disappointing experience overall.

DO NOT ORDER ANYTHING FROM SENDBLOOMS.CA or BLOOMEX.ca.

SENDBLOOMS.CA is a subsidiary of BLOOMEX.ca. These are both fraudulent online flower delivery services that take your order through their website or over the phone, and then orders your flowers from a location closest to the delivery address from a legitimate brick and mortar flower company. The flowers that are delivered are 1/4 of the value you ordered, not the same order, and arrive hours or days later than the agreed on delivery time. They pocket the difference. We spent $100 and my mother-in-law received a small bouquet that might have been worth $30. When you call in to complain they send you to a "customer service" line where you are placed on hold indefinitely. If someone does answer they lie and say someone will get back to you and then hang up. See the reviews on Trustpilot for the same experience by thousands of people.

BEWARE...

Never ever have I dealt with such terrible service.

Ordered my mom almost a dollar total bouquet for Mother’s Day and what arrived was a 30 dollar bouquet at best. Completely different order, with a different order number.

I spend almost 3 hours making phone calls in order to remedy the situation. The first agent didn’t even bother to apologize but said the correct order would arrive within an hour. Nothing.

When I called again, they could not provide me any updates other than they have not received a confirmation from the warehouse and that it was a busy day.

When reaching a point of frustration including my mom having to return home, with the hope of having this resolved , 3 hours of waiting. she had other obligations and had to leave .

When we contacted the company and a refund requested, there was no resolution whatsoever.

My fault for not reading the reviews first. Their motto is “thank you for trusting us”.

Incompetent company. Please never order from them and save yourself the headache .

Complete disappointment.

I had ordered a flower arrangement for Mother’s Day however what I received looked nothing like the picture. There are about 5 different flowers missing, it looks like more greenery than flowers, and the size doesn’t appear to be large. I tried to contact someone with your virtual assistant however they only offered store credit and I’m not interested in that option seeing as how I rarely buy flowers and I’m not sure I would buy from here again.

They to waited until the day of my delivery to tell me the delivery was actually not happening until several days after. Horrible. I ordered something from the Mother’s Day section of their website and noted on the card it was to say happy Mother’s Day and wanted it delivered ON Mother’s Day, which I previously received a confirmation email for. They left this to the last minute so there’s no possible way for me to course correct AND now my mother is going to get flowers 2 days late. Why on earth would I want flowers delivered to my mother on a random day of the week. I’d cancel this order right now if I could. Absolutely abysmal customer service. I truly will never use their company again. I am beyond disappointed. If this was the info I was given upon ordering, that would be one thing, but to tell me this hours before I was expecting my flowers to be delivered, is truly terrible. I live away from my mother and this was the best option to send her flowers on this special day, and they’ve ruined that.

I purchased flower for my Mothers Day. When I placed the order it confirmed a Sunday delivery. Once the payment was received it popped up and said Tuesday Delivered, I requested credit and they refused. I called the credit card processing number and it went to a koodo initialized voicemail.
THIS COMPANY IS NOT LEGIT - DO NOT PURCHASE ANYTHING. 1000% a SCAM

This company is a scam.. luckily my friend still got flowers but they looked nothing like what I ordered and arrived a day late. I should've known to read other reviews before ordering. Don't waste your money! I ordered white sympathy flowers that were supposed to include white roses, the flowers that came in were super colorful and didn't include any of the flowers that were shown in the picture and they also looked like my kids picked them out of a field and arranged them themselves. Horrible experience and huge waste of money. They messaged my friend saying the flowers were upgraded due to being late but that's just an excuse to give people random flowers that weren't what they ordered... I was so embarrassed to have sent those to someone who is grieving a loved one

they changed the delivery without communication and without consent even though the dates remains as available options for selection.
The delivery is bad because it ignored the instructions.
The quality of the flower is equally if not even worse.
It looks like it was put together with left over. the flower is already open and looks like they are about fall apart. the customer service support is no help and would not do anything whatsoever even i have provided photo and security camera footage of the delivery problem.

I asked if there were located in the area that I wanted the flowers delivered and they said yes. Turns out they are just a website order platform that hands off the orders to other flower shops. The flowers were supposed to be delivered today but then I got a text that it wouldn't be for 3 days. When I tried to cancel it took 15 min to answer their phone and then they wouldn't cancel the order. They answer the phone for new orders right away!

I would give them zero stars if I could. They changed the delivery date to 2 days after the one they promised a wouldn’t not do anything to rectify the situation. When I called th lady on the phone said there was nothing she could do to help and hung up the phone. Would highly recommend nobody to use this service.

Je n’ai jamais vu un service aussi catastrophique, j’ai commandé pour un énorme montant des fleurs pour les 30 ans de ma sœur. Ce qui est arrivé est d’une valeur de 3 dollar, sérieusement catastrophique. Ils ont gâché la surprise. Depuis j’essaye de les contacter, ils n’ont même pas répondu à mes e-mails. Gardez votre argent, ne leur faites surtout pas confiance des voleurs.!!