Sensorytoysaustralia Bewertungen 

I would give it 0 if that was an option. I ordered AussieMate Audible Flashcards on 2 Nov and still haven’t received the item - I have emailed several times and they say they are trying to find out when it will be despatched. I am now going to contact my credit card. I did receive the 3 cars I also ordered - these came in plastic cellophane bags and 2 were the same colour and not as advertised. Beware!! I thought I was ordering from an Australian company.

It's fake website. I saw Instagram ad ordered something for Christmas.

They claim "based out of Australia", cannot really contact them or see their presence.
It's coming from China, a shell company registered in Australia.

Placed an order on 27 November, and it's been almost a month, the shipment has not left China yet. No response from their customer service as it's a form .

I purchased the flashcard devices, 1 works and the other doesn’t, I have emailed them 3 asking to either replace the faulty item or refund me the money, they have ignored my emails.
Do Not deal with this company, they are thieves and scammers

Item was Recalled. Promised refund but 2 months later... still waiting. 4 emails sent with excuse that they are having difficulty with efunds for people that paid with PayPal .
Re: reply. I dont have any order number but have 6 emails from Rachel Smith
Customer Service Associate
Sensory Toys AUS. She can update you with my details. Surely it wont be hard yo find me on your system.

Ordered on 4th December - querying Whats happened and looked here and realised it’s a scam. Ordered magnetic train set and 2 other specials and guessing I wasted money. It looked like a legit website as I am usually very careful. Received it first week of january - still very disappointed as I assumed it was an Australian company and would receive quickly asit was a Christmas present. Definitely overpriced for the quality.

Absolutely do not buy from this fake australian company. BUYER BEWARE
As like all other reviews battered box and damage toy delivered. No communication to redeem. I just wish I had read reviews before my purchase to check if this was an australian company. Clearly offshore ripping us all off.
I wish there was a way to stop this. I will ring Fair Trade to see.

Looks like I was also a victim of the shiny Facebook and Instagram ads - I purchased what I thought was a 96 piece magnetic train set for my Grandson for Christmas. I was also supposed to receive two extra free trains. It's only a 36 piece track and the rest of the 'pieces' include tiny pillars, stickers and the USB charger is also counted as a 'piece'! I smelled a rat when the tracking showed it was coming directly from China - it's obviously a drop shipping company. I will try and complain but don't hold out much hope of any success. They've probably taken everyone's money, locked up and gone. SO ANNOYED!

i ordered back 25 Nov 25, and it is 7 days to chrismas and it looks like it will not be here. DO NOT ORDER ANYTHING. they give you a tracking order, nothing updated, they give you a support email, no replies.
it is not in Australia but China.

I can't believe I was scammed by this dodgy company. On face value and on all investigation they seemed completely legitimate, they say their products will be promptly sent from Sydney, yet I checked the tracking and it was coming from Yanwen China only to have disappeared in transit. ACCC will be dealing with it from here on.

Update, customer service response is very delayed but the product arrived it just basically took soo long it was probably shipped directly from overseas. If u need something with local stock look elsewhere. What what I know the product was of adequate quality though (I sent it to a friend as a gift). Just keep in mind if I want to order from this place allow a full month for delivery.
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Ordered a toy set for $81

Been waiting more than a month for delivery.

Tracking now shows delivered but nothing has been delivered messaged the company now looking for a resolution/refund.

Seeing other people's reviews and messages I think this website might just be a scam.

So, same experience as others. Items bought 2nd of December, they even replied quickly at the start when I asked about gift wrapping etc as I’m in Ireland. I noticed this week that the items are still waiting to be dispatched from China!! Not the Sydney Warehouse that they claim to have in their email. I’m so annoyed!! now I have no Christmas gifts for my Australia Nephew and Niece. They no longer are responding to emails. Please avoid this business.

Do not buy from this company it is a scam

I ordered MagTrack Pro - Magnetic Electric Railway Builder (Limited Edition) × 1 - 196 (Mega) on 30 Nov and am yet to receive the item. I have emailed them and received a response saying that they were going to track what happened, but have heard nothing since. This toy was a present for Christmas. I am not even sure this is a legitimate company now because they do not seem to have a street address or phone number. I am so disappointed and am hoping someone can tell me whether I need to report this as a scam or not.

Scam company!! Spent $160 to receive nothing. Have been emailing for 3 weeks for a refund and no response. They are deleting comments from other buyers claiming the same thing. Report!

Place an order of the largest train set $170 on Boxing Day 3/12 sales and never got any email from them. I did payment option with Afterpay. Surely companies with Afterpay wouldn’t be a scam. I guess that is not true. Email them on the 9/12 as I haven’t heard anything and only got a response today saying they have no order from my email address and address.
Afterpay refused to canceled the order as they pay upfront to the shop and the retail already received the money. Now I’m down $170 at Christmas time and my 4 years old with no present.

DO NOT PURCHASE FROM THIS COMPANY.
I had previously ordered items online last Christmas and received all items as ordered, even though more expensive than anticipated. I placed an online order again 10 days ago. At checkout the order disappeared, so reordered. No confirmation email has been received but two pending PayPal charges have appeared in my bank account. I have emailed and used the online contact form each day but no response. There are no telephone numbers listed on the site, but google showed a 1800 number which is not connected and a mobile which only goes to voicemail.

Absolutely disgraceful company. I placed an order a month ago to beat the Black Friday sales and my order still has not arrived. I am also very concerned now about the quality after reading the other reviews. I also will have to purchase something else for my grandson for Christmas. The lack of email responses is also very frustrating, I ended up messaging them through Facebook but unfortunately the reply was pretty generic. Do not purchase from this store to avoid the unnecessary frustration.
Very disappointed!

Placed an order on Dec 2nd and still to this date no update whats so ever. This is very disapointing considering its for my son. No communication since the order. Bunch of scammers...

I purchased Magnetic Electric Railway Builder (Limited Edition) 98 piece set on the 27th of November - Alarm bells rang when I received and email on the 13th of December stating that the shipment is about to ship (not has shipped).
I went to go onto their tracking site and its infected?
I went to go onto their web site and its infected?
DO NOT FOLLOW ANY LINK ON YOUR EMAILS FROM THEM
I used Gemini to get their details so I couls contact them, here is the response
"Email Address: support at sensorytoysaus.com
Phone Number: 0411 223 518
Please note: Many customers report that contacting this company through these channels is largely ineffective. Reviewers mention receiving automated, AI-generated responses to emails and that the phone number may not work or is unanswered.
As previously advised, these details are the only way to attempt contact with the company itself, but your most effective action is to contact your bank immediately to report the fraud."
Update:
After giving up I purchased another present to send my Grandchild but missed 25th of Dec because of this issue.
To my surprise I did recieve the toy however on the 29th of Dec more than a month after the order - Via Aramex Hong Kong not Australia. Its now in storage for next year.

Do not buy from this company. Oder paid for but it was not delivered. Now I go down the rabbit hole of trying to sort the mess out. Very disappointing.