Sensorytoysaustralia Bewertungen 

Incorrect item received and no customer support response

I ordered an 81-piece Electric Railway Builder set plus a mystery gift. What I received was a 38-piece set, which is clearly not what was advertised or paid for.

I have emailed customer support multiple times over more than a week and received no response.

This was a Christmas gift for my 5-year-old, and the lack of communication has been extremely disappointing.

I am now forced to pursue a refund and chargeback due to no response.

I would not recommend this company based on my experience.

I purchased 2x 81 piece magnetic train sets for $161 from sensory toys Australia. I received only 2x 38 piece sets. I have tried contacting them via email
And instagram multiple times, they reply initially saying they will help and then promptly vanish and stop responding completely. Do NOT purchase from Sensory toys Australia! This company is using deceitful tactics to take people’s
Money. I don’t believe they even have half the products they claim to sell after reading more reviews and my own experience. This is a dodgy company so steer clear!!

Si l’option 0 étoile était une option, c’est ce que j’aurais choisi. J’ai commandé un kit de 81 morceaux pour 85$ et sur la boîte c’est inscrit 38 morceaux!! Le service a la clientèle me dise que le 81 morceaux n’était plus disponible donc, sans email pour m’avertir, ils ont pris la décision de m’envoyer le kit de 38 morceaux. Tout ça sans modification de prix!

I purchase over $300 dollars worth of toys for my grandchildren on 22November 2025. These are gifts for Christmas and this is a lot of money for me. The company despite repeated emails has made no effort to contact me or advised the whereabouts of my purchased goods. I have contacted PayPal to see if I can get my money back.
I am hopeful my case can be resolved.
Can Facebook do anything to help or at least have this company banned
I feel for everyone who has lost money especially when times are so tough
Update 14 December
So interestingly enough after posting my review an email arrives at 2:15 am telling my goods have been dispatched. This will be a Christmas miracle if I receive what I have paid for … sadly I cannot see this happening. Will keep you all updated

Up date 18 December
The following email was sent
Waiting for a response
Good evening
Received an email from you 14 December 2025 at around 2am in the morning about my purchased items telling me they are in transit. I purchased these presents for my grand children on 22 November 2025.
I have requested an email to know where these purchased items are.
I am yet to receive my goods and really don’t believe they are coming, sadly I think I have been scammed by a fraudulent company posing as an Australian business. My complaint has been placed with PayPal and I am so hopeful they will see this for what it is a lie. I feel so sorry for people who spent their money in good faith especially as times are tough… but not for you guys who have taken our money.
Jennifer

Another update 19 December
Well folks …… a Christmas miracle has occurred !!!!!
4 boxes of 98 pieces has finally arrived. I urge you all to keep placing pressure on this company for the things you have paid for and always always pay through PayPal
I am yet to see if they work. I will definitely update you all as to how this all goes.

Update 28 December
This company have to be joking. Continue to ask for a review…. Directing them to Trust Pilot then they can see all of your reviews!!!!

Ordered on 29.11.2025, wrote my review on 13.12.2025 in the hopes Sensory Toys would reply to either of my TWO emails requesting an update. No communication received from them until they decided to question my review in March 2026.
They advertise they are an Australian company but product was shipped from china so yes, all of this combined, they present as a scam!!! Sensory toys stated on their website purchase would be distributed within 24 hours of ordering. I still had NO shipping info on 13.12.2025. This was a Christmas present so I wanted to know if it was going to arrive on time. On 22.12.2025, I travelled 45 minutes to the closest shopping centre to purchase another gift to replace the one that hadn’t arrived. Package ended up arriving 24.12.2025. You can understand my frustration and the logical thought process that they did not and still have not replied to the email I sent them that they are a scam website.

EDIT- 18.03.2026
I sent two emails in December 2025 because the website stated shipped within 24 hours, of which I received a reply on 23.12.2025, I actually don’t remember receiving this. There was no shipping advice, nothing. Just the parcel arrived on my door step, again, after I had been shopping for a replacement gift! As of 06.02.2026, I have now received 12 emails. I was offered and received a 30% refund (makes up some of the additional money spent on the replacement gift) but this has been followed up numerous times with a please update your reviews. Sensory toys have completely ignored the complaints. Your website stated shipping within 24hours, you misrepresented yourselves as an Australian company and you did not reply to my two initial emails in a time appropriate manner.
And had I not just scrolled through so many negative reviews ALL with the same comment/concerns, I would have changed it to 2 stars. But you need to do better with your customer service and stop harassing people to change their reviews. Please do not contact me again or I will take you to fair trading for harassment.

They said they were in Gold Coast 3-5 days to receive product weeks now nothing has turned up. T
They message at 2 am in the morning the products been in Sydney international for a week they refused to cancel the order and asked for a rating and good review.
No delivery 3 weeks on.

Updating I did receive the order it came through an international Airport so not made here ,nothing from customer service until Trust pilot sent me a message in March that sensory toys wanted more information. The order was placed before Xmas.
Still will never use again.
Have in April received a response from Sensory Toys for an order for Xmas. Says it all I suppose no need to say any more.

No star for this company! Please dont trust and buy from them! I lost my money and please read all the reviews!!!

After I ordered 3 items from this company, i checked and found it had terrible reviews. I was terrified I had lost nearly $200. It took a while but eventually the parcel arrived and, surprise, surprise., everything was fine. Toys were not damaged and did what they were supposed to do. I give 4 stars because it took a while to arrive, although it is the Christmas seasonso perhaps that was the reason.

I placed an order 3 over weeks ago. I have a tracking number and it’s at a stand still, this company promised 2-8 days delivery and I’m still waiting. I emailed support and they said it’s on its way however I received only part of my order today and (wasn’t part of the tracking link they sent me either) the box was damaged and I suspect the items inside maybe damaged too! The items weren’t packed properly as the toy was placed in a plastic bag no padding and the bag and the box that the toy was in was damaged.
I have emailed sensory toys and they are very slow to respond. I would not recommend buying from this company.

Not an Australian Company. Ordered an 81pc Electric Train Builder set. Paid $89.95. Took from 16 Nov to 05 Dec to deliver. Set is only a 38pc set. Email address supplied by SHOP bounces and can only contact via message through website. READ ALL REVIEWS BEFORE SHOPPING WITH SENSORY TOYS AUS

Cheap junk received. Want to send back for refund but they don’t know their own address. Total scammers. Not Gold Coast based. Goods came from China. Avoid.

I too am a victim of this company!! Like everyone else here I purchased items for my grandchildren after seeing the ads on FACEBOOK and their website look legit. My order arrived in a plastic bag with a piece of bubble wrap. EVERY single box was crushed & damaged!! Although the items inside don't appear to be damaged, I am ashamed to give these they look so shabby. This is disgraceful!! You can't trust anything any more.

Ordered on 10th November, order confirmation said that it was on its way on 16th November. 2nd December and has not arrived. The tracking display is not tracking anything - it is just serving up changing status to make you think it has actually been shipped. I have left multiple messages on their website (the only way to contact them - there is no address information - with no reply.
Avoid this company

No stars if I could.. cheap nasty products no packaging. I don't think
this is an Austrslian company. Do not buy from here, not worth it.

This company,Sensory Toys Australia, deserves no stars whatsoever. Definately not an Australian business. I found them on a sponsored add on fb & instagram & did what I thought was my homework on them. The Item was advertised for originally $100, then 50% off, a so called special. After waiting almost 2 weeks for my order of "giggles the giraffe", to arrive & I sent an email asking where it was. Finally it arrived, almost 2 weeks later, DIRECT from China. NO packaging other than a plastic bag, NO instructions, NO invoice/receipt. NO response from business when contacted them about the quality of the order. It was not was is advertised on their website. It looks like a very cheap item from a cheap store, ali express, temu, not something you would gift a baby. A restocking fee is charged & return postage is on me if sent back. I am totally disgusted with the product. To date they have not replied to my emails regarding this item, its quality etc. It is not what it is advertised on their website. They do not care about customer service or customer satisfaction. BUYER BEWARE!!!

I ordered a substantial toy for my twin grandsons on 20 November. As yet, no receipt. no tracking number and no response to my email.
I have paid by PayPal.
I am cancelling my order.

I ordered two products from this company online on the 16/11 and paid $84.90 for:
1 x audible flash card device in blue with an Australian Accent only
1 x Baby rattle
I have tried twice to get someone to actually give me an account and receipt for money I have paid to the company, but I have had no luck trying to find out where my order and receipt of payment has gone.
My bank shows where they have my money, showing it was paid to Sensory Toys Australia,
If you can't send me my toys, I want a full refund of $84.90 and I think I will shop elsewhere (not online) go to a shop where I can actually get some customer service.
Unhappy customer

⚠️ STAY AWAY ⚠️
I discovered sensory toys Australia from a paid add on Instagram and followed the link for one of their products “audible flash card device” thinking finally, I have found one of these audible devices with an Australian accent as this was shown on their paid add. I placed an order and they had a special of buy one get one free for $59. The products arrived swiftly but to my disappointment they did not have an Australian accent but they had an American accent. I had been careful to double check the add and the product description from their website before making the purchase and after hearing the Australian accent on their add and no where in the product description to suggest otherwise I went ahead and made the purchase.
I brought this to the attention of their customer service support via email. They acknowledged that, yes, the advertisement did show an Australian accent and, yes, they did not make it clear anywhere on their website under the product description that the device has an American accent and not an Australian one. They acknowledged that they falsely advertised this product and offered me a 15% refund while keeping the product, I declined asking for a full refund upon returning the item. They then offered me a 30% refund keeping the item, I again declined requesting the full refund, this kept going back and forth I wasn’t impressed. A few days went by and I came across another add for their new “Aussie mate” which was the exact same item but with the Australian accent. I responded to the email thread asking for a replacement of the two devices for the two Aussie mates. We came to that agreement that they would process a replacement as soon as I sent the tracking number. So I sent off the item paying $20 for the postage and emailed them with the tracking number. I received a reply stating that they have issued a full refund for the item. I replied that this wasn’t the agreement we had come to and why they had done this. They responded that they experienced technical issues when attempting to process the replacement and decided they would refund me. I expressed I was not happy with the lack of communication and not given an option as to what step to take next before they just made this decision for me, their solution again was to refund me for the postage which they mentioned was $10 even though the postage cost me $20. I have not heard back from them and they have ceased communication with me. I still have not received the refund showing in my account or my PayPal account. This “business” is run so unprofessionally and is an absolute disgrace. They have put me through weeks of distress and frustration and by far the WORST experience I have ever dealt with like this. Do yourself a favour and do not purchase from here or support this type of “business”. Definitely not Australian owned or operated.
I would like to make it clear I was communicating with the same person the entire time, her name is Rachel and had no idea what she was doing. I began emailing their support on the 14th of October and the issue is still unresolved with me out of pocket $80 whilst I have no item to show for it.

Company claims to be Australian but package arrived 3 weeks later from china. Terrible quality not worth the money
Don’t waste your time

I ordered a toy that was listed as "in stock in Australia" with 5-8 days shipping. After waiting nearly three weeks and not receiving it, I contacted them. They apologised and said demand had been higher than expected. When the toy eventually arrived, it had come from China. And the quality was terrible. So I contacted them to arrange to send the toy back. Their email was courteous and they promised a full refund if I posted the toy back to them at my expense. I posted it back and did not receive a refund. I have tried to follow up but they are unwilling to process my refund without a tracking number (which I accidentally lost in a post-christmas cleanup). That part is my fault and I'm willing to own it.
What I'm not happy with is the purposefully deceitful nature of their sales and business. They stated the item was in stock - it was not. They stated it was coming from Australia (which I needed for quick shipping) - it was not. And now it appears they have received my return and kept my money.
I would never use this shop again and warn others to stay away.