Serviceteam  Bewertungen 

Antwort von Serviceteam

10. Feb. 2026

Hi Svetlana - Thank you so much for the 5-star rating and for taking the time to share such a lovely review.

We are really pleased to hear that David was able to help with the toilet flush replacement and that you found him professional, friendly, and efficient, especially on a Sunday. It is also great to know that Ryan made the booking process quick and easy for you.

Your recommendation means a lot to the whole ServiceTeam, and we truly appreciate your kind words and support. If you ever need help with plumbing or any other property maintenance in the future, please do not hesitate to give us a call. We will always be happy to help.
Stay safe - serviceteam

Antwort von Serviceteam

11. Feb. 2026

Hi David - We’re sorry you felt disappointed, but we’d like to clarify the timeline for accuracy.

The EICR inspection was completed late afternoon on Wednesday, 4th February. An EICR is not issued on the day, as it involves hundreds of recorded observations, test results, and formal compliance checks. The final report in this case is 10 pages long and requires review before release.

The certificate was completed over the following two working days (Thursday and Friday) and was released on Sunday morning to expedite matters.

The review was posted on Saturday, before the normal turnaround period had elapsed and before the certificate had been issued.
We always aim to balance speed with accuracy and compliance, particularly for reports relied upon during property sales.
Serviceteam

Antwort von Serviceteam

6. Feb. 2026

Hi Burrows - Thank you for taking the time to leave a review. We’re pleased to hear that the appointment process was clear, the engineer arrived as scheduled, and the repair was completed efficiently. We appreciate your feedback and are glad the service met your expectations.
Stay safe - serviceteam

Antwort von Serviceteam

5. Feb. 2026

Hi Mehdi - We’re sorry for the inconvenience caused on the day and understand how frustrating it is when time has been set aside.

The engineer assigned to attend became unwell at short notice and was unable to proceed with the visit. An update and apology were provided once this was confirmed.

This job has involved coordinating access between multiple parties, which has contributed to disruption and delays. Unfortunately, in situations like this, progress can become difficult despite the best efforts on all sides.

We regret the inconvenience caused and appreciate you taking the time to leave feedback.
Serviceteam

Antwort von Serviceteam

4. Feb. 2026

Hi Alison - Thank you very much for your kind five-star review. We are really pleased to hear that you were happy with the sink and vanity unit installation, and that the job was completed quickly and without any fuss. It is also great to know our plumbers were polite and professional throughout the visit.

We appreciate you taking the time to recommend us, and we would be more than happy to help you again with any plumbing or bathroom work in the future.
Stay safe - serviceteam

Antwort von Serviceteam

4. Feb. 2026

We’re sorry you feel disappointed, but we do need to correct several inaccuracies in this review for the benefit of future customers.

You requested a like-for-like replacement of an electric shower supplied by yourself, to be connected to your existing plumbing and electrical services. Our quote and attendance were clearly on the basis of a simple swap, with no design, specification, or supply responsibility taken on by us. This was explained and agreed in advance.

The work was carried out by a fully qualified and highly experienced engineer with over 25 years’ industry experience, more than 10 years full-time with Serviceteam, completing high volumes of similar work every week. We strongly reject the suggestion that the work was carried out by unqualified or inexperienced personnel.

Upon installation, the shower did not operate correctly. Further checks on site confirmed:

• The electrical supply was adequate and compliant.
• The incoming water flow rate was restricted and not suitable for the shower model you had purchased, or alternatively the unit itself may have been faulty.

At your request, our engineer remained on site well beyond the agreed minimum visit, carrying out additional diagnostics that were outside the original scope. We also replaced a restrictive isolation valve as a goodwill attempt to improve flow, which unfortunately did not resolve the issue.

When you later reported a minor drip on a joint that had tested leak-free when we left, we returned free of charge within 24 hours and resolved it immediately.

As you supplied the shower, we cannot return it to the retailer or claim under warranty on your behalf. The appropriate next step is to contact the manufacturer to assess whether the unit is faulty or incorrectly specified for your water supply. Any redesign, re-specification, or further remedial work would require a separate visit and quotation.

The installation itself was completed correctly, tested, and supported with follow-up attendance at no charge. We always aim to be clear about scope, responsibility, and limitations when customer-supplied equipment is involved.
Serviceteam

Antwort von Serviceteam

4. Feb. 2026

Hi Kerr - Thank you for taking the time to leave us a 5-star review.

We are really pleased to hear that our engineer arrived on time and carried out your new boiler installation in a polite, cheerful, and tidy manner. Providing smooth, fuss-free, and mess-free service is exactly what we aim for on every job.

Thank you for choosing us, and we would be more than happy to help you again with any heating or plumbing needs in the future.
Stay safe - serviceteam

Antwort von Serviceteam

4. Feb. 2026

Thank you for your kind 5-star review. We really appreciate you taking the time to share your experience with us.

We are glad to hear that the job was completed efficiently and without delay. Our team always aims to provide a prompt and reliable service, so your feedback means a lot.

If you ever need our help again in the future, we will be more than happy to assist. Thanks again for choosing us.
Stay safe - serviceteam

Antwort von Serviceteam

31. Jan. 2026

Hi Arif - Thank you for taking the time to leave us such a positive review.

We are really pleased to hear that you found our service professional, honest, and efficient. Turning up on time, clearly explaining the issue, and fixing the problem properly are standards we always aim to meet on every job.

If you ever need help again with plumbing, heating, or any other home repair, please do not hesitate to contact us. We will be happy to help.
Stay safe - serviceteam

Antwort von Serviceteam

4. Feb. 2026

Hi John - Thanks for taking the time to leave a detailed and balanced review.

You’re right to be frustrated by the missed attendance. The engineer assigned became unwell in the morning and required urgent medical attention. That information was only confirmed to us late in the morning, which is why the update to you came later than it should have. We accept that the delay in communication added to the inconvenience, and that’s on us.

We did apologise, refunded your deposit the same day, and offered to cover your parking cost plus an additional goodwill discount to try to salvage the job — but we also understand your decision not to rebook given the disruption you’d already experienced.

You’re also right that no-shows are a real issue in the industry, and while genuine emergencies do happen, our responsibility is to manage communication better when they do. We’ve taken this on board internally.

We appreciate you recognising that everything up to that point was handled clearly and professionally, and we’re sorry we didn’t ultimately deliver as promised on the day.

Thanks again for the fair and considered feedback — it’s genuinely useful.

Serviceteam

Antwort von Serviceteam

31. Jan. 2026

Hi Francis - Thank you for taking the time to leave us a review. We really appreciate it.

We are glad to hear you were happy with the tap replacement and radiator repairs, and that our engineer was prompt and polite. Providing reliable plumbing and heating services with a professional approach is always our aim.

If you need any help in the future with taps, radiators, plumbing, or heating issues, please do not hesitate to contact us. We will be happy to help again.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Hi Sarah - Thank you very much for your kind review. We are really pleased to hear that Shannon and Jader provided excellent service and strong specialist knowledge during your visit. We always aim to deliver reliable, professional support to our customers, so it is great to know your experience reflected that.

If you need any plumbing or property maintenance help in the future, please do not hesitate to contact us. We will be happy to assist you again.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Hi Obi - Thank you for taking the time to leave this review, David. We are glad to hear that our engineer provided clear advice during your Vaillant boiler service. Clear explanations and reliable servicing are important to us, especially when it comes to keeping heating systems running safely and efficiently.

If you ever need help with boiler servicing, repairs, or any other heating issues in the future, please feel free to contact us. We will be happy to help.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Hi Dan - Thank you very much for your kind review and for choosing Serviceteam again. We are glad to hear that our team arrived on time, explained the boiler condition clearly, and shared helpful advice to keep it running well. It also means a lot to us that you continue to trust us for your annual boiler checks and plumbing work at your home.

If you ever need help with boiler servicing, repairs, or any plumbing issues in the future, please do not hesitate to contact us. Our team is always happy to help and keep your home running safely and smoothly.

Thank you again for your review.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Hi Paul - Thank you very much for your kind review and for choosing Serviceteam for your boiler repair. We are glad to hear that our engineer provided fast, efficient, and friendly service, and that everything was handled with no stress or hassle. That is exactly the experience we aim to deliver for every customer.

If you ever need help with boiler servicing, repairs, or any other home maintenance in the future, please do not hesitate to contact us. We will be happy to help.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Hi Venessa - Thank you for your kind review. We are glad to hear the job was completed quickly and efficiently and that you were happy with the service. Our team always aims to provide reliable, professional plumbing support across London. If you need any help in the future, please do not hesitate to contact us. We will be happy to assist.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Thank you for taking the time to share your experience with us. We are glad to hear you were happy with our engineer and the service provided. Our team always aims to deliver reliable, professional plumbing and repair services across London, and your recommendation means a lot to us. If you ever need help again in the future, please feel free to contact us. We will be happy to assist you.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Hi Grace - Thank you for taking the time to leave such a kind review. We are glad to hear you were happy with the PAT testing service and found our engineer helpful and friendly. Providing reliable electrical safety checks with clear, professional service is always our goal.

If you ever need PAT testing or any other electrical services in the future, please feel free to contact us. We will be happy to help.
Stay safe - serviceteam

Antwort von Serviceteam

28. Jan. 2026

Hi Easton - Thank you very much for your kind review and for choosing Serviceteam for your central heating repair and Hive installation. We are really glad we could offer a better-priced solution and complete the installation quickly, especially with the time pressure around the sale.

We are also pleased to hear that our team respected your preferred contact method and handled everything through online and WhatsApp messages, including arranging access with your tenant. Clear communication and flexibility are important to us, and it is great to know this made a difference for you.

Thank you again for trusting us with your heating system. If you ever need help with heating, plumbing, or any other home repairs in the future, please feel free to contact us. We will be happy to help.
Stay safe - serviceteam

Antwort von Serviceteam

21. Jan. 2026

We’re sorry this situation was stressful, particularly during cold weather. However, several statements in this review are factually incorrect and need to be addressed.

You contacted us because the boiler pressure was rising when the heating was switched on. This is a recognised fault condition and indicates an underlying issue that existed prior to our engineer’s attendance. Our engineer attended on 04/01/2026 to carry out the diagnostic visit you booked. He identified failed internal components and recorded these findings in the job report. A repair quotation was issued the next working day.

When the engineer left the property, no settings were altered to disable heating or hot water, and no components were removed or interfered with. There is no evidence that our engineer caused the loss of hot water. With the faults identified, further pressure loss or system shutdown can occur at any time, which explains why the boiler may have failed later.

We were asked for same-day repair, which was not possible due to engineer availability and parts stock. We offered the earliest available repair appointment based on supplier availability, which is standard practice across the industry. A recall visit was also offered.

The service provided was a diagnostic inspection, which was completed in full and in line with the booking terms: the fault was identified, documented, and a quotation issued. Inspection fees are not dependent on same-day repair or acceptance of follow-on work.

We take complaints seriously, but we cannot accept claims of negligence or “sabotage” that are not supported by technical evidence or the documented facts of the visit.
Serviceteam