Jader, a professional man, came to fix my boiler today. Hope all will work well again. Jader has done an excellent job for me. I would recommend him to anyone needing a Boiler Service person... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The plumber was friendly and did his job properly. One thing he made mistake was that he disconnected the toilet tube from its flash lever therefore I wasn’t able to use the toilet for 24 Hours until... Mehr ansehen
Unternehmen hat geantwortet
the appointment was quickly given and the engineer was very knowledgeable and helpful and solve the issue and make me happy . thank you service team
Unternehmen hat geantwortet
The plumbing service team visited today to repair an issue, and I was genuinely impressed with their professionalism from start to finish. They arrived on time, explained everything clearly, and carri... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- auch in
- Bodenleger
- Elektriker
- Klempner
- Maler
- Zimmermann
Vom Unternehmen geschrieben
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Kontaktinformationen
London, Vereinigtes Königreich
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,6
Hervorragend
1292 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Utterly appalling - I consider this company to be dishonest given its response to a legitimate and factually accurate review
Edited after their response*
Reducing from 2 stars to 1 star due to their reply and inaccurate comments.
I do now also wish to note that I believe this company is dishonest given the response it has posted in reply to genuine, legitimate feedback, and certainly disreputable.
Particularly given that it is seeking to charge for an appointment it did not attend. While also posting here that it has refunded. It has not.
I did not cancel at any time. The company failed to turn up, and I had no communication whatsoever on the day, despite being told I would be contacted by the job manager on Monday before the appointment.
I did make it clear that I wanted an appointment as soon as possible due to having no hot water or heating. That’s also very self explanatory. So to wait more than a week and then be given an out of hours late evening appointment is unacceptable and unreasonable.
They then cancelled to ‘reschedule’ to a later date. Why?
This could be perceived to be a ploy to retain customers’ not insignificant deposits. With an irrelevant reference to terms and conditions (which don’t apply here as they cancelled not me)
I’ve now disputed the transaction with VISA given that I have done nothing wrong and the company is not refunding the full deposit. They can deal with VISA and provide it with evidence of the so-called claims it makes below regarding me cancelling, which are of course incorrect.
It would make no sense for me to pay a deposit and then lose it by cancelling a desperately needed appointment to restore heating and hot water. I do also now have to wonder if the pump wasn’t delayed at all - they just wanted the work and the deposit and therefore said this was the delay when it wasn’t.
Who knows. But what I do know, after I spoke with Ethan, is that treating your customers this way and blaming them for the issues is not the way to build and grow a business. It also shows what sort of company it is.
Reputable, trustworthy companies don’t speak to their customers that way (even if they don’t agree with them and have a different view).
****
No hot water or heating so placed a deposit for a new pump to be fitted.
Claimed that the pump was delayed and didn’t arrange an appointment until a week later (a week after I’d paid the not insignificant deposit). It then arranged an appointment on the following Monday at any point from 6pm to 9pm, informing me of this after 8pm on Friday evening.
Leaving me hanging over the weekend which is never good.
So I’ve been without heating or hot water (in January, with flu) and they haven’t done anything to recognise that. Claiming they can’t do anything earlier due to “engineer’s route”.
Unable to contact them over the weekend so I can’t even make alternative arrangements.
I appreciate that a pump could be delayed and that isn’t their fault, but the scheduling and delay with that is.
What’s all the more frustrating is that I could have had someone else out days sooner and for a much better price.
I won’t be using them again as a result - these experiences matter and stick with people. I feel left high and dry (or cold and without hot water to be more precise).
Not so much “servicenow”.
I cannot recommend this company given my experience, and particularly given its inaccurate response below to this review.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
We’re sorry this experience was stressful, especially in winter and while you were unwell. That said, we need to clarify a few points for accuracy.
You contacted us on 09/01 and accepted the discounted quote on 13/01, at which point the pump was ordered immediately. No Friday appointment was promised. We advised at the time that all engineers were fully booked and that the earliest confirmed slot available was Monday, 19/01, which was offered once schedules were finalised.
The evening appointment window was based on the engineer’s route and no daytime or earlier access requirement was communicated to us. When you later asked to cancel and proceed with another company, the appointment was cancelled and your deposit was refunded without dispute.
We regret that the timing didn’t meet your expectations, but we acted promptly, transparently, and in line with what was agreed. We wish you well with the repair going forward.”
Serviceteam
The task was completed remarkably well
The task was completed remarkably well! Much appreciated!
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Nicole - Thank you very much for your kind feedback. We’re pleased to hear that the work met your expectations, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can assist you with, please feel free to reach out.
Stay safe - serviceteam
Antwort von Serviceteam
Hi Catherine - Thank you for taking the time to share your feedback. We’re pleased to hear that the engineer arrived on time, worked cleanly and efficiently, and took the time to answer your questions clearly.
Delivering reliable boiler servicing with respectful, professional engineers is something we take seriously, so your comments mean a lot to our team. If you ever need future boiler maintenance, repairs, or safety checks, we’ll be happy to help. We look forward to supporting you again.
Stay safe - serviceteam
Boiler Service
Booked on the same day I posted my job. Was given regular updates and the job was carried out on time and super quickly. Highly recommend.
2. Jänner 2026
Antwort von Serviceteam
HI Ranbir - Thank you for taking the time to share your experience. We’re glad we could arrange your boiler service quickly and keep you updated throughout the visit. Our engineers always aim to arrive on time, work efficiently, and leave everything running safely and smoothly.
It’s great to hear the same-day booking and fast service made a difference for you. Your recommendation means a lot to our team, and we truly appreciate your trust.
If you ever need future boiler servicing, maintenance, or advice, we’re always happy to help.
Stay safe - serviceteam
Repairs
I received excellent support from start to finish and work carried out was to a high standard.
5. Jänner 2026
Antwort von Serviceteam
Hi Belfon - Thank you for taking the time to share your experience. We’re really pleased to hear that you received excellent support from start to finish and that the repair was completed to a high standard.
Supplying and fitting a new siphon flush valve is a job that needs careful testing to ensure reliable performance, so it’s great to know everything is working well. Our team always aims to deliver clear communication, quality workmanship, and dependable plumbing repairs, and your feedback confirms we’re on the right track.
If you ever need further plumbing repairs, maintenance, or advice, we’ll be happy to help. Thanks again for choosing us and for trusting our service.
Stay safe - serviceteam
Excellent service by both Ethan and…
Excellent service by both Ethan and David. David was so helpful with our issue.
4. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Karen - Thank you for your kind feedback. We’re really pleased to hear that Ethan and David provided such a positive experience for you.
David acted quickly to assess the situation and make the property safe by isolating and clearly labelling the fire-risk issue. Identifying the need for a fan and PCB replacement on the Vaillant boiler was an important step toward restoring safe and reliable heating.
Your safety and peace of mind are always our priority. If you need any further support with your boiler repair or gas safety checks, our team is always happy to help. Thank you again for choosing us.
Stay safe - serviceteam
Good overall but watch out for time slots…
In general a relatively easy process and responsive services. Engineers themselves were early and completed the job very quickly and efficiently. Downsides were that timeslots of up to 11pm were not mentioned before booking and only given after deposit being paid. Also quite a long lead time before availability.
3. Jänner 2026
Antwort von Serviceteam
Hi Stephen - Thank you for taking the time to share your feedback and for choosing us to supply and fit your new wireless programmable room thermostat. We’re pleased to hear that the booking process was generally smooth and that our engineers arrived early and completed the work quickly and efficiently.
We also appreciate you highlighting the concerns around the late time slot range and the longer lead time before availability. Your feedback helps us improve how clearly we communicate appointment windows before booking so customers can plan with more confidence.
Thank you again for trusting us with your installation. We hope to have the opportunity to support you again in the future and deliver an even better experience next time.
Stay safe - serviceteam
Really professional and friendly
Really professional and friendly. Worked hard to complete our repair over Christmas
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Natasha - Thank you for taking the time to share your feedback. We’re glad our engineer could replace the boiler PCB and fan promptly and get everything working again, especially over the Christmas period. We truly appreciate your trust in Serviceteam and are always here if you need help in the future.
Stay safe - serviceteam
Serviceteam replaced our gas boiler in quick time
Serviceteam came to check our gas boiler and found that it was beyond repair. We were facing some very cold days (and nights) but the engineer advised on a new boiler and the team got it in to order, and booked an installation. The installer came on time, worked through without a break and explained the controls etc. He even went out and got a new thermostat for us when we discovered that the one we'd ordered was not suitable. It may not have been the cheapest solution but this is a reliable company that comes up with the right solution when it counts.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
HI Laurence - Thank you for choosing Serviceteam and taking the time to leave such a thoughtful review. We are pleased we could replace your gas boiler quickly and keep your home warm during those cold days.
Our team always aims to provide reliable, long-term solutions and clear guidance. We look forward to supporting you again with any future boiler or heating needs.
Saty safe - serviceteam
The company investigated and discovered…
The company investigated and discovered the issue to be the consumer and not the boiler. I will now have to appoint an electrician to carried out necessary works to the consumer unit.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Mark - Thank you for choosing Serviceteam and for taking the time to leave a review. We are glad our engineer was able to investigate your central heating issue and clearly identify the cause.
Accurate diagnosis helps avoid unnecessary boiler repairs and ensures the right work is carried out. If you need support with heating, boiler checks, or future servicing, our team will be happy to help again.
Stay safe - serviceteam
David was so friendly and helpful and…
David was so friendly and helpful and great as his job! Thanks so much for!
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Jessica - Thank you for choosing Serviceteam and for taking the time to leave a review. We are glad to hear that David was friendly, helpful, and carried out the work to a high standard.
Your feedback is greatly appreciated, and we look forward to helping you again with any future plumbing or heating services you may need.
Stay safe - serviceteam
Job excellently carried out!!
Job excellently carried out!!! Thanks!
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi O Snelling - Thank you for choosing Serviceteam and for taking the time to leave a review. We are glad our engineer was able to trace the fault accurately and clearly explain the findings. Your safety always comes first, which is why the unit was classed as beyond economical repair.
We appreciate your recommendation as one of our loyal customers and would be happy to help again with any future electrical or appliance-related work.
Stay safe - serviceteam
Excellent service all around.
Fantastic Team, Shanon was very pleasant and friendly throughout process . Jade was very knowledgeable and showed me what to expect and how to operate. Very Professional and helpful.
Thank you and Highly Recommended
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi y Nagulendren - Thank you for your kind feedback and for choosing us again. We are really pleased to hear you were happy with the thermostat installation and the service you received. Shanon and Jade will be glad to know their friendly, clear, and professional approach made a difference.
We truly appreciate your continued trust and your recommendation, and we look forward to helping you again whenever you need us.
Stay safe - serviceteam
Good service
Arrived promptly, diagnosed the problem quickly and then fixed it.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Mark - Thank you for choosing us again and for taking the time to leave a review.
We are glad to hear you were happy with the boiler repair and that the engineer arrived on time, diagnosed the issue quickly, and fixed it without delay. We really appreciate your repeat business and your trust in our service.
Stay safe - serviceteam
Plenty of communication on arrival…
Plenty of communication on arrival time, Both engineers were great ! Thanks Guys
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Danny - Thank you for choosing us again. We really appreciate your continued trust.
We are glad the communication was clear and that our engineers looked after you. We will be sure to pass on your thanks to the team.
We look forward to helping you again whenever you need us.
Stay safe - serviceteam
Great communication
Great. Kept me informed, explaining the details of the problem and the potential solution.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Thank you for your kind feedback. We’re glad the communication and explanations were clear and helpful. Keeping customers informed is important to us, and we look forward to helping you again whenever you need us.
Stay safe - serviceteam
The workers were great when they…
The workers were great when they arrived but the service/ booking team before they arrived felt unprofessional and no consideration for me / the customer.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Thank you for the feedback.
We’re glad to hear the engineer visit itself went well.
We’re sorry to hear the booking process didn’t meet your expectations. This isn’t the experience we aim to provide.
If you’d like to discuss this further, please feel free to contact us directly.
Serviceteam
Excellent service, great communication, very professional
Excellent service, after I had been let down repeatedly by other tradesmen. This was a refreshing and professional service I greatly appreciated.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Michael - Thank you very much for your kind feedback. We’re really pleased to hear you experienced excellent service, great communication, and a very professional approach from our team.
We understand how frustrating it can be to be let down by other tradesmen, so it means a lot to know our boiler service made a positive difference for you. Your trust and appreciation are genuinely valued, and we look forward to helping you again whenever you need us.
Stay safe - serviceteam
Jader Santos
Jader Santos, was exceptionally brilliant. He went over & beyond to try to fix my boiler, he explained fully why I wasn't getting any hot water & heating. I'm very happy with the service I recieve from Service Team. I would definitely recommend them to fix issues in your home.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Dorothy - Thank you for your lovely feedback. We’re pleased to hear that Jader provided such excellent support and took the time to clearly explain the boiler issue affecting your heating and hot water.
At Serviceteam, we aim to deliver reliable boiler repair services, clear fault diagnosis, and professional home repairs our customers can trust. We truly appreciate your recommendation and look forward to assisting you again with any future boiler, heating, or home maintenance needs.
Stay safe - Serviceteam
Appliance installation
Plumber arrived on the correct day within the time slot. This was a site visit and they gave lots of advice about next steps and how the appliance would work in my property. Made me feel confident to go ahead. Many thanks.
MTX328420
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Serviceteam
Hi Billie - Thanks for taking the time to share your experience. Great to hear our plumber arrived as scheduled and that the site visit helped you feel clear and confident about the next steps for your appliance installation. We aim to make the whole process smooth and straightforward, so your feedback means a lot to the team.
If you need help with the installation itself or any other plumbing work, we’d be happy to support you again. We look forward to welcoming you back whenever you're ready.
Thanks again for choosing us.
Stay safe - serviceteam
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