They advertise a lifetime warranty, but it is actually a limited 2-year warranty. Customer service just keeps giving me runaround. False advertising on the "lifetime" warranty—it's only 2 years now. C... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered sunglasses and somehow ended up with a $12 hard case added on to the oder. I returned the glasses (poor fit and cheaply made) along with the hard case. They gave me partial credit for glasses... Mehr ansehen
I bought a pair for running and waited three weeks for them to ship, but they never did. I’m still waiting for a refund, and the customer service has been terrible.
Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.
Kontaktinformationen
40 Kingbrook Pkwy, 40067, Simpsonville, Vereinigte Staaten
- 213-817-5193
- team@shadyrays.com
- shadyrays.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 27 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Took money but eventually got them
Took money, haven't shipped, don't respond to emails, don't answer phone, don't respond to texts.
After a very very lengthy time on hold, finally got a hold of someone and received glasses several days late.
The glasses themselves are nothing to write home about.
So cheap
So cheap, break easily and you can buy new ones for what they're worth as replacements. Then those will break and you'll get sick of it

Antwort von Shady Rays
I'm glad I found y'alls company
I'm glad I found y'alls company. I wish I would have found it years ago. I ride motorcycles and y'alls shades work great. Thank you so much.
Three words - exceptional customer service
Chelsea provided exception customer service and was authentic. She listened to my immediate needs and provided the best resolution.
SHADYrays is definitely SHADY
Just wanted to let you guys know the claims of “in the family for life” as the ad states and replacement for broken lost glasses are total BS. Early adopter here, 2019. Without customers like us this company wouldnt even be here anymore. They’d have come n gone like a fart in the wind. As an early adopter, What thanks do I get?? Cut off. Recently went to get a replacement pair and was told I wasn’t entitled to another. Sorry. Out of luck. They’ve changed policy since launch and now only offer 2 replacements. So over 5 years I’ve used my 2… that’s one set every 2 years. By no means abuse of the system. In fact, I feel that’s pretty responsible of me. They don’t. Told me to kick rocks. SHADYrays indeed.
Bait-and-switch phony discount offers
They advertised 30% off so the $54 glasses, when added to cart, showed as $37.80
I went to checkout to order and luckily paid attention since the checkout process was charging me the full $54. I notified them of the problem and they just offered a lesser discount of 20% off. An ethical business would not attempt this kind of bait-and-switch tactic.

Antwort von Shady Rays
I have got to say again
I have got to say again, as I always tell my friends and family Shady Rays are the best. I am a long term convert from another top of the line sunglasses manufacturer.
Shady Rays has always come through for me. They are my go to set of sunglasses, (I have about 6-7 pair.) Occasionally I use different pair for golf and then casual wearing. Customer support is second to none.
Scott
Connecticut
Shady Rays are awesome
Shady Rays are awesome. The lenses are great quality and their replacement service is absolutely fantastic. Love the brand, will always be a customer
Great quality, low price, great service
Shady Rays has been exceptional. They're super affordable and my pai is actually really study and never fogs up. I have been super impressed with this company, and their customer service has been incredible and friendly. There's nothing about them I don't love.
Cheaper quality than expected
The ordering process what pretty simple, however I don't think it was clear enough that the cost was in USD. Shipping took over 3 weeks, which is disappointing considering other products prlurchase from the same country and others further away arrived much more quickly. The sunglasses themselves are fine. The quality feels cheaper than expected, and the metal details actually look like chrome painted plastic. I was super excited to get these but honestly am little disappointed.

Antwort von Shady Rays
Should be called Sh *tty Rays
Should be called Sh *tty Rays. You could literally get this quality of sunglasses at a gas station and save yourself $50. Blown away by how poor the quality is. I took them out of the case and the frames are made of the kind of quality of plastic they use for plastic utensils.
Great marketing for a reason - the product is awful.

Antwort von Shady Rays
Great customer service!
Sunglasses broke so I reached out to shady rays and they replaced them free of charge!! Maddie and Ashley were amazing. So quick to respond and get things handled for me. We will definitely be lifelong customers!
Truly an amazing company
Truly an amazing company. They provide what they promise. Great quality products and wonderful customer service.
Mariah from Shady Rays is great
Mariah, the Brand Ambassador who was assigned to my replacement request, was extremely attentive, prompt, and helpful. The style that I lost was discontinued but she offered me a number of excellent alternatives, and she was also kind and quick with a response. A big reason I keep using Shady Rays is their customer service. Thank You!
Fair price and really cool shades
Fair price and really cool shades, i got the Talons with the blue color-rush lenses, everything is brighter wearing these ShadyRay shades.
Great product, great people, and great company
I’ve used Shady Ray products for years now and they continue to be a great product that is also affordable. Every company will have some type of issue whether it be shipping, cost, service, etc. I he difference with Shady Rays is they stand by their product and always support the customer first.
Great service
Had issues that were resolved by customer service immediately. I have purchased several glasses from SR and love them. Last purchases were with readers. Well worth it for out door activities.
Shady Rays is an excellent company
Shady Rays is an excellent company, I would buy from them again. They offer excellent customer service and a good pair of shades ! I need a prescription, the lenses are excellent quality. My rizz factor sky rockets when I wear them. Jim OD
Amazing customer service- quick and helpful
They were quick and so helpful!
Saved the day!
I have enjoyed my pairs of Shady Rays sunglasses for a while. They fit and wear well. My eyes were dilated for an appointment. I wore my Shady Ray wrap around style to drive home. The UV coating and quality lenses saved me from the bright sun so I could drive home. Saved the day!
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