I had to return a faulty item and Tajana was so helpful. My email was answered within hours and she got everything sorted for me, including a refund.
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Das sagen Bewerter
DISGUSTED THAT THEY SELL AI SLOP. MY POOR MOTHER PURCHASED THE MOST HIDEOUS AI PILLOWS I AM REVOLTED. STAY AWAY FROM SHAWS UNTIL THEY LEARN WE DO NOT CONDONE DISGUSTING AI SLOP.
Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Mehr ansehen
I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Kontaktinformationen
New Road, Portlaoise, Co. Laois, R32 NN2P, Portlaoise, Irland
- 057 869 2300
- online@shaws.ie
- shaws.ie
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Order was correct
Order was correct. And delivery was excellent and really fast. Will definitely order again.
Staff constantly watching over and following me
The staff are and have been very helpful in the past however recently when I have been in the store and looking at the makeup section there always seems to be a member of staff following me around and watching over me. I thought they would ask if I needed any assistance however they just continued to follow me around and watch everything I was doing which made me feel very uncomfortable. If I was acting suspiciously I might understand but I was simply browsing products and in turn felt as though I was being watched like a thief.
Excellent website
Excellent website. Great range of products. Had my order within a couple of days.
Attitude of the staff
Attitude of the staff. I visited the Athy shop with my family on 19th of feb 2025... The security was behaving very much rude, as if I am there to rob something.... The moment i entered the shop he is behind me.. It was annoying.. So i dropped my plan to shop more and just payed for the minimal stuffs what I picked and i have to leave..
Tis is very annoying.. Please be noted that I own my own house( not social home) and two cars and other expensive gadgets.. Both me and my wife are well earning with reputed jobs.. There is no need to rob any thing from anyone..
So i need to give a an under rating for your shop.. The behaviour from your staff was very much rude.. Hence I am not going to recommend your shop to any of my friends or families anymore. Thankyou
Happy shopping
Easy to follow Web site and helpful reviews made it all a happy experience
Great experience with this online…
Great experience with this online shopping the only thing was I ordered a full set of bedding but a day after I ordered i got a refund fir the sheet that was out of stock
Staff politeness
Staff politeness, ease of returning items, good range of quality items. However no toilets, which is quite important for the elderly - I would have thought there should be toilet access in a department store
Shaws Waterford helping themselves to your cash
Bought underwear in shaws on Monday 2nd February 2026, when I went home I checked the receipt and saw I was charged €42 euro for a bra I hadn’t purchased! I rang the store this morning and was told that they had an IT problem and this has been happening for a while!!! An extra item has been appearing charged to customers and their IT guys were having difficulty sorting it out…I said why were they not telling customers to check their receipts and was told it didn’t happen all the time, ….i went back today Tuesday on my lunch break to get a refund and no problem but no apologies from customer service… I asked for store manager, when I met him he apologised and asked if I got sorted I told him I did but asked if I hadn’t noticed were shaws keeping my €42 he said he had only heard about the problem this morning.. I told him customer service said it was an ongoing issue …. He blamed the staff for not telling him and said basically yes shaws would have kept the money because they wouldn’t have known…..he’s the manager and wants me to believe that he didn’t know until today really!! I’m absolutely speechless…..check your receipts or you could be ripped off by shaws Waterford
Great service
I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, my experience was the total opposite to inconvenient. I emailed Shaws late Tuesday evening. The
matter was sorted on Wednesday without any hassle or inconvenience on my behalf apart from writing a brief email.
This is how business should be carried out if it is to be a success.
Thank you to Andrea in particular who assisted in my case.
Deeply appreciated.
Shaws, Crescent in Limerick. poor sales assistants
I was in Shaws ladies department in the Crescent in Limerick paying for goods . At the check out 2 female assistants discussed their breaks the entire time. Very vocally about who had or hadnt got a break. Their discussion slowed the sales process so much that after a min I remarked that nothing was coming up on the tap machine which momenterally drew the clerks attention back to me. It was unprofession service and Id hate to think it was a regular event. Maybe I got them on a bad day ??? But Shaws do better.
I am delighted with the items I got…
I am delighted with the items I got this is my second time order from shaws quick and easy and delivered in less than two days I would recommend them to anyone who wants to buy online close I was lucky because there was discount on all the items which is great
I found this company to be very prompt…
I found this company to be very prompt on dispatching my order and keeping me informed on its progress. Also very easy to place order at checkout. My item arrived within a few days and the product quality is very good. Highly recommend this store.
Great company always great value…
Great company always great value compared to other retailers genuine value for money definitely no problem recommend to anyone
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