Amazon UK Bewertungen 

Incorrect item sent.
Unable to get in touch with anyone!!

@amazonuk - tried to buy 2 items on my business account, now baring in mind I purchase quite a bit of items regularly from my business account, both items show as free delivery on EACH item, so whether I buy 1 or whether I buy both I should get free delivery, however I am being charged £5.00 for delivery, although you think it is not a lot, its not a lot but free is free! false advertise!! and not appreciated at all. HOWEVER if I purchase from my personal account I am not charged for delivery....again please explain!

Outstanding unexpectedly early delivery of a product I had ordered from another business yet they failed to deliver.

Thank you amazon for showing how it can be done.

The last few deliveries were not left as requested so I waited in (and waited, and waited) for my most recent purchase - an electric grill. It eventually arrived in the original packaging - so clearly an electrical appliance - with a tear in the top of the box and a crushed corner. Looks like they had played football with it in the warehouse.

Amazing Redruth has finally hired a competent, hard working and reliable driver who delivered to resident as asked and was cheerful about it too despite carrying 32l of almond milk.
Brilliant lad even offered to bring it in for me, above and beyond! Good man!!
You need to give your chaps a wheely trolley for heavy deliveries as the quantity he was carrying was above the legal H&S limit for a one man load in the UK.

Tired of Amazon drivers not doing their job instead of delivering to your door just leaving your package in unsecured areas and we have to search for them we also have items go missing ,on phoning their customer service centre meet with the usual not interested response , someone should take note before your customer service & drivers break your company.

Amazon, stop giving time 'estimates' for delivery. You have NEVER kept to them, and they just get kicked down the road. You idiots have cost me so much time over the years with making me wait in - only to have the time changed again, and again and again. It absolutely pointless and moronic. It is NOT an estimate if it changes 5 times before you manage to actually deliver anything.

Also - you ask for instructions for when I'm not in? Do you tell the drivers? As they leave the item, on my door step, rain or shine and then vanish. Whether I am in or not.

I'm tired of it now.

2 days in a row my deliveries have not arrived on the delivery date I pay prime and the delivery service has gone down so unreliable, no explanation why this keeps happening, the worst thing is they say you have to wait until 4 days later and then come back for a refund, absolutely disgusting way to treat customers especially those paying Prime ,and now it's even harder to actually talk to a human, that's not customer service , I really don't see the point in wasting my money paying for a service that doesn't value it's customers.

It’s 11:30 and already I’m on my third changed delivery time. Ridiculous having tracking when it constantly changes. Never had this with other companies. When you get a time you plan round it that’s the point.

Once upon a time if all else failed you could speak with customer services and resolve your issue .
Not anymore
Item doesn"t arrive ?
Tough , try and speak with someone to secure a replacement or cancellation , its near on impossible .
From customer is King to couldn't care less .
This massive company has lost its way lost what made it great

Its like walking in treacle you can never get a answer. AI used all the time. I cannot say how many hours are wasted going back and forth for a 30 second answer.
I give up

I ordered a £160 internet radio from Amazon UK.
The order never arrived. I live in a small block of 4 apartments with one common entrance lobby. I checked with my very helpful neighbours if they'd seen anything as they're around more of the day/time than I am. Nothing. On the Amazon website it said "DELIVERED. SIGNED FOR BY RECEPTIONIST"
There is no receptionist. I spent 30 minutes in discussion with Amazon. Amazon refuses to provide me with the evidence of the signed delivery receipt. Clearly the delivery company stole the radio and made up the receptionist signed story. Amazon refuses to help insisting I report the matter to the Police. I explained the Police will want to see the supposed signed delivery receipt.
Amazon refuses to co-operate.
I want to write to the bald man in the shades about his operators' shady tactics. How do I escalate this issue with Amazon?

I returned an item to Amazon, and despite it being received and tracked, they are withholding my refund for over 20 days and still on going a clear breach of UK Consumer Law (Consumer Contracts Regulations 2013).
They refused to process the refund unless I filled out an unnecessary “incident report,” which is not required by law getting the run around via agents saying i was getting it and even having proofs of said agents saying they would refund me nothing not Penney has been sent.

In January, I returned the Gaming PC to the Amazon Fulfilment Warehouse in Indianapolis (this location was on the Shipping forms sent to me by Amazon, and verified with an Amazon Customer Services Agent). The only courier that I could find that would accept this package was UPS, and they charged me £364 which I paid before they collected it.
At the end of January. I contacted Amazon Customer Services and they told me that they would refund me the cost of the PC. They also told me that they would refund me for the cost of the shipment (£364) but that they would have to do it in 2 x £150 and 1 x £64 due to a limitation in their system.
On 03 February. My bank account received the refund for the PC and 1 x £150 and 1 x £64 leaving 1 x £150 outstanding.
Since then, I have made a numerous phone calls, sent a numerous emails to Customer Services and used their Chat Line. Each time the agent has been very helpful, confirms that I am due the £150 and tells me that they will escalate the release of the payment, but it never arrived in my bank.
It was only when I contacted the Twitter Amazon Support that the £150 finally arrived in my bank account in early May.

. I thought they had already gotten rid of drivers who can't read and write!!!!! But there's another one, in the address it's clearly written post code is the street but if you can't read and write how can you understand GPS!

When i order from Amazon, I dont want that order to be fulfilled by Royal Mail. The reason I use Amazon is cause they deliver when they say, Royal mail don't!

Amazon need to say upfront if your order is not fulfilled by them.
Not after the fact!

Not trust worthy !!! All parcels are delivered open. Must be the losers new operating strategy!

The share option has vanished from my Alexa app shop list! This is a crucial feature that I use constantly, and removing it is beyond inconvenient. If this isn't coming back, you can bet this device is heading straight for the bin. This is incredibly frustrating!

The delivery service from amazon is absolutely rubbish today I was waiting for 4 items to be delivered they were dispatched and due to be delivered today 17/04/25 when you contact customer service all they say is if you don't receive orders by 21/04/25 then contact us again, They can't even give you a proper reason why there's a delay this has happened several times when items have been dispatched but not been even out for delivery on they day they suppose to delivered, why am I paying Prime for this shoddy service. 😡

If I could leave no stars here I would. I have ordered this now three times. First time I paid €172.88 and received not a solar panel but a dell charger! Spoke to CS told me return for refund and they would honour my original price paid for the same unit that has now went up to €774.96, but that they would refund me the difference when the panel arrived, so hence had to call cs back again ! My delivery date came and what arrived?? Another dell charger for €774.96 !! Spoke to cs again apology and same script return for full refund and we will ensure if you trust us here at Amazon again that we will make sure you get the solar panel ordered at the price you originally paid. Some sucker here you might say !! I ordered a third time delivery came today and what do I have ??? Another dell charger. Spoke to Cs again apology and same script yet again return for refund. I am here now at 6pm waiting since 2pm for a follow up call from the first item ordered on the 4th of April and it’s now the 15th of April and the first two dell chargers have been in amazons warehouse for the last 4 days as I had them tracked and I still have no refund still have no solar panel and am out of pocket over €1100 between the 3 transactions. Not any help from anyone that can actually assist to resolve this issue no way to contact anyone on Amazon that is of a level high enough to resolve it either nor will cs give me there contact details or name. Nor have they ensured from my first order that problem in the warehouse or supplier warehouse has been resolved like I was assured it would be and hence why I ordered a 2nd and a 3rd. It seems like 0 of the promised changes and communications with the warehouse had taken place nor was it checked that the 2nd or 3rd delivery were in fact a solar panel and not a dell charger. My lord the size difference alone should make a picker in the warehouse aware it was not a solar panel. This is absolutely unacceptable unfair and totally against the law in this day and age. Steer well clear of Amazon at all costs. I will be taking legal action once I can eventually track down someone in Amazon.